Forever 21

Super poor cashier service. The cashier named Samantha 2 027 950 (at least shown on my receipt) was so rude. There was no greeting or any eye contact, I can bear that, people sometime maybe too tired. But at least, please, behave like a normal person! Why you are so angry to my receipt?! She was like wanna ruin the receipt and threw it into the bag… omg, is it your ex-​bf!!! I feel soooo sorry for you and your poor life. Good luck ~

The employees here are rude and disrespectful towards customers. Do yourself a favor and walk 10 blocks to the Times Square location where the employees actually treat you like a human being.

Before I focus on my poor experience, I want to say the store on this particular night was relatively clean and I appreciated the staff working on the floor in the Plus Department. The quality of clothes were on par with other Forever 21 stores I’ve been to.
However, the cashier I dealt with needs to learn proper customer service etiquette. My receipt indicates her name is Sade.
First: I heard her voice as I was shopping. She was announcing, «The following guest!» in a tone that made me think she didn’t want to be there. Ironically I was hoping she wouldn’t be my cashier when I checked out.
Second: she had a male friend hanging out next to the cash register so she ignored me completely and continued her meaningless conversation with this guy.
Third: I shop in the plus size department. Sade took it upon herself to look at the sizes of my clothes and make faces. Thanks a lot.
Fourth: My total was around $ 100. Sade announced the total in a tone that made me feel like I shouldn’t have bought that much clothes. Then, she proceeded to tell me the return policy… all the while her male friend was laughing. I was confused and asked her if I was in the return section. She didn’t know I just got paid. She didn’t know I was shopping for an upcoming event. But still– it made me feel extremely guilty and I wanted to return everything.
To be honest, I will be returning these clothes next time I’m nearby this Forever 21. The way Sade handled my transaction left me feeling like I shouldn’t be wearing these clothes because I’m too large and not wealthy enough to be wearing these clothes.

I don’t know If I am getting older but Forever 21 is not doing it for me anymore. For some reason, I do not like their winter clothes. So I only shop in their clothes in the Spring/​Summer time. The location of this Forever 21 is in a great area but it is very busy/​tourist area. This store has 3 levels and can be overwhelming to find something.

employees are rude. i wanted to put some clothes back but couldn’t reach so i used the stick. I was about to put it back when an employee rudely shoved me and took the stick back then walked away muttering «this is why i hate working on the floor, stupid ass people» i assume she said it near me because she assumed I didn’t speak English but that’s still rude.

the madness here can be addictive. it pulls you in with so many sparkly items! location is great for shopping and the store is huge.

Best clothes store in my eyes. So much choice and particulary for young people like me. Love it !

Of course this 21 Men in Forever 21 would have it all. I recently ordered a suit online for a wedding and unfortunately the pants were lost in the mail! So I called customer service and was informed there were 3 left in stock at this Herald Square location! In a panic, I made my way there hoping I will find alteast one left. I was lucky often to catch the last one! After the race, I was able to focus on the store itself. Very spacious, clean, and in place. Overall cool experience

Terrible. The store is a mess and the customer service is terrible. 1 register open for the entire store? And even when it’s brought to the managements attention, they do nothing but shrug. Missed out on a sale and mine wasn’t the only one.

I used to live in Herald Towers, which the building that houses Forever 21, so every time I needed a basic staple I would go here in a pinch.
Okay, this location is really big which can work both for and against you. Sometimes, it can be overwhelming, because there really is so much to look at and look through. But isn’t it always better to have options? I think so.
The store can definitely be a madhouse at times. They often have very long lines in the fitting room and the attendants are usually unpleasant and irritated to be actually working. Hey, I know it can be a crappy job but if I am polite to you it would be awesome to receive the same back.
Everyone knows the clothing is inexpensive and made for a couple uses. It is not a long term investment but it does the trick for what you need sometimes. Can’t beat a 20 dollar cute flannel shirt that you can wear out for a causal evening drink with the girls in this sub zero weather.
i recommend this location and will always come back. If you want to avoid a rush, go first thing in the morning, it is usually empty. Or later on a saturday evening, everyone is already at home getting ready for their night out.

I like these teen/​young adult clothing stores so much! Prolly because my mummy was a stickler for «you don’t need to wear anything that’s fashionable» so as an adult I enjoy being able to shop for what’s fashionable and guess what? I’m still never in fashion! Lol
This store was just as I expected, bright, well laid out, upbeat music (though a bit too loud for my taste), and loads of funky wear on display.
It was early in the day and I must have been one of 4 at the time so I was able to peruse at my leisure.
1. Nothing here ever fits me (I’m about a ¹²⁄₁₄ and love wearing 16
2. Most of the fashion is a bit too daring for me.
3. I’ve «lost» my fashion bone and like comfort over cute any day.
It doesn’t hurt to look though, and if I’m really serious about finding something here, I’ll squeeze into that solid gold shimmer dress for new year’s eve.
Of course I’ll be back!
The End.

Such a large variety of clothing. If you’ve got a couple hours to burn then come here and browse.
Their lingerie section is so small! They used to have a great selection but now it’s down to a tiny little corner.

Waaay too old to be shopping here. I actually haven’t been here since I was in my actual twenties, too broke to buy nice clothing for an interview. I remember the top I bought lasted until I washed it… then it disintegrated.
Fast forward 10 years and I’m back again because of some Simpson’s merchandise that only they carry.
They say the louder the music, the cheaper the clothing. If that is true this place wins for loud music. It’s almost too loud to concentrate on getting out, but I perservered. There are many, many items of clothing in every nook and cranny. The lines are long to check out, but there is no real drama.
If I ever wanted to come back to this place (which I don’t) the return policy would turn me off… well, it did. No refunds. Exchange only. They really want to keep their money in their pockets, don’t they?

My friend led us in. We were hypnotized by the Cure soundtrack. We made our way to the basement since we didn’t know where else to start. I found a fuzzy fluffy white coat that is soft and the height of fashion. I also found an adorable navy crushed velvet dress. My friend found crimson skinny pants that fit her to a T. We decided to wear our purchases immediately. We felt fantastic! People were jealous of us. We could tell. I will never forget my 40 th birthday trip to Manhattan and Forever 21!

Usually I find good deals here. The men’s section is a little smaller than what I am used to.

Want to start by saying that I am a forever 21 fan and love shopping here. I usually only go to the time sq store but as I was in the area I took my damaged return to this store. The seams on the pants were torn when I tried them on a couple of days later (it wasn’t noticeable in the store) but I didn’t get time to take it back as I was super busy. I still took it back within 21 days policy. But this store refused to take it back. And very unapologetically. The guys was basically like can’t do anything. Awful customer service! There are policies and then there are way to deal with a customer (a pretty loyal one at that).
Given that you probably get a lot of tourists, this review may not do anything. But I would definitely never go back to this store. Time square is just around the corner.

My favorite Forever 21 location in NYC. They have an awesome accessory section. I love having such an ample selection especially since Forever 21 has the prettiest and most affordable accessories.
They recently remodeled so they don’t have the three floors, instead it seems as if they have expanded their 2^nd floor.
They have so many clothes and styles to choose from and it’s not too difficult to find store associates.
Forever 21 is my favorite clothing store and they consistently deliver with their styles, prints and patterns, quality of the merchandise and price wise. If you don’t like to go to the heart of time square to do a little shopping, this location is a nice alternative if you want a big selection but less hassle.

Crappy employees,
as per most retail stores.
But what really grinds my gears about this one is the dressing room is always crowded and so is the dressing room line. Sloppy looking too. Why is there always one dressing room open at f21? Its the same issue in all of them. Multiple dressing rooms yet only one open?! I mean come on you’re F O R E V E R 2 1!!! The mecca of trendy inexpensive fashion for young women! Get it together!
End rant

When its crowded, the escalators can be a hazard when people don’t move away. People behind you will start to push you when the exit/​entrance to the escalator is blocked.
The layout of this place is weird and small. I understand this is New York City, but c’mon… the second floor is a fire hazard waiting to happen. The racks are so close to one another and there’s hardly any room to walk between them, not a very comfortable shopping environment.
Skip this locations, best location is the one in Times square. Everything is spaced out, easier to look for stuff, especially when you browse online and want to get something asap in store.

I came here to return a top I’d bought the day before (I need to learn my lesson– always have buyer’s remorse on purchases from here!) and was told they couldn’t do any returns that day (I had the receipt and tags were on it), the cashier acted like they were somehow unable to process a simple credit card credit.
It didn’t make any sense to me– how can you not be able to refund a customer for a return? Is there some limit of returns they can handle or something? Was super annoying and I had to find some more junk to buy in order to do an exchange, which isn’t what I wanted to do.
Buyer beware: don’t buy from here under the impression that they will honor the return policy stated on their receipt.