Gap

Desmond was super friendly, patient and efficient. He did not mind that I asked to check prices for merchandise that I found on the sale rack. You can’t bear the sale rack and the promotional events like $ 10 cotton shirts in lovely bright summer colors. My legs were hurting me and I was looking for the elevator and when I proceeded to ask one associate (Caucasian girl with glasses) she said sorry I’m on the clock! How rude! What happened with customer service. Other than that that useless associate; this chain store is a must since their clothes are super durable, classic designs and most on the time you will purchase more than you have planned from the sale rack

This Gap is the reason why I have started online shopping more, even though I live in New York and should NEVER have problems.
I give one star because while they did not have my sizes in things I wanted to buy, they did have other great finds on clearance – warm up pants for $ 14 and a new pair of running tights for $ 16 after the additional 50% off. I found a Gap Breathe long sleeve tee that was full price but in my size, so I scooped that up as well.
The registers upstairs were closed. Fine. I went downstairs, and a line snaked from the registers and around the entire Men’s department. I wasted 20 minutes waiting in a not-​really-​moving line before someone called down from the second floor balcony (very professional) that the registers are now open upstairs. I high tailed it back up there.
After another 10 minute wait, the girl who rang me up quickly scanned my items without giving me a chance to ask about looking up my Gap account. I had a $ 40 reward, I wanted to use that sucker! I also saw online that the entire store is 40% off – but this was not advertised anywhere. When I asked the girl about my one full price item, she looked at my phone and said in a bored tone of voice, «I tried.» What? Change the price, you nitwit! She forgot to take my reward, so she made a show of rescanning my things to take the $ 40 off. When she finished, she waved me off without a thank you and called out, «NEXT CUSTOMER!» Jesus.
I took my long sleeve shirt anyway, but then realized as I was walking away from the store that 40% off would be almost $ 10 off the price. Of course the ONE TIME that I’m not given a customer service survey, it’s the one time I want to tell their corporate office about the lovely job the girl did ringing me up.

It’s a good store with a decent selection. Because it’s a chain the prices tend to be the same. The big difference is really the size because that dictates the amount of clothes they can display. This is a pretty good one, attached to its sister store Banana Republic.

We came in during the extended Black Friday 50% off sale. We didn’t specifically come for the sale, but definitely took advantage. Although the store was busy, and there was a winding line at the counter, we received exceptional customer service from Sabrina, despite inundating her with coupons and running back for additional items. She was patient and pleasant, and made our Black Friday shopping experience a positive one!

Honestly, I do not get the bad reviews
I come to this store all the time, and I always feel welcomed
The employees are efficient, friendly and always try their best to provide good customer service and inform about the deals. I always come here and get something off.
And their sale section is omg
The other day I got pants for 2.38!!!
That beats everything

I don’t get the bad reviews. It’s a huge store with a ton of stock. It can get busy and a little disorganized, but I never see staff just sitting around — they are always folding, hanging, restocking, helping customers, etc. Service is friendly, and the Gap Body section is divine. Nothing to complain about!

I’m writing this review while I wait in this mammoth line at a major retail store in the center of a worldwide shopping Mecca.
I’ve counted two employees here today during a «big sale» and it’s only 6:30 PM. No one was at the fitting rooms so people were changing outside the locked doors! Lol. What a disaster. I would have walked out but I have an event this weekend and this is my only chance to grab something and try to take advantage of a «sale». I guess the value of the customers time isn’t important to the district managers of this chain.
I don’t blame the employees here. They were trying and doing what they could on the check-​out lines… but they appeared beaten down. It looked as if 10 employees called out sick that day. I will never go back to this location. I don’t know what was wrong here but something needs to change. Astounding considering the high-​end location. Sorry Gap.

Worst gap, don’t even think of coming in the morning during lunch or after work-​lines are wrapped around the store and typically one or two cashiers.

I don’t like to write review but I had a shocking experience. I went last week to look for some pants. And I found some white pants that I really liked. I didn’t find my size. So I was looking for an associate but theirs was nobody in the floor department. So, i took the pants from differs size so maybe aN associate can help me. I went to the upstairs to the kids departments because I needed to find something else too. One of the associate ask if I needed help. So I told her that I need help to look for pants size. She told me that she was going to reach somebody for that department. But she couldn’t relocate somebody in the men department. So she apologize. I got some items from the kids department to pay at the register and also I took the pants so I can show to the person who was at register. She finish scanning all the item. Then I told her about the size I was looking for. She only said that if I couldn’t find it then they didn’t had my size. But she then ignore me. When I was trying to ask her if she can find out in another store. So I let it go because she looked like she didn’t care. The I pay the items and since I didn’t take the white pants that I wanted she too see what I was taking about. She had the nerve to tell me to take the pants back to the sleeves where it was. I was shock and embarrassed. I didn’t wanted to argue. I took the pants .and put it a near a table. Bad customer service. I’m never going to that store. That’s why I should stay with my favorites gap store. Which is located and 42 st. That is near grandcentral.

I stopped by here because they had 40 percent off the entire store. Right as I walked in I remembered why I never shop at the gap. Everything was so ugly and plain looking and way too expensive. I would rather shop at forever 21 which I hate. I can’t believe I wasted my energy looking at stuff here. Very disappointing.

Turns out, if you’re a schmuck like I was the last time, you will pay more because you’re just not a true dedicated shopper.
There’s a 40% off sale on the website, but nothing that shows it in the store — you have to show the image printed out or on your phone and they’ll take the discount. Also a lot of signs this weekend regarding the «free» GapCash that expires on the 18^th that you need to spend $X to get $X/​2 free… so 50% off, effectively?
Still, I would like a little more transparency.

I really liked this store.
The layout is pretty big with lots of stock avaliable. I was able to get some cute new pjs and underwear. Plus at certain times of the year you get coupons that you can redeem.
The staff was pretty friendly considering the high volume of customers.
I can’t wait to come back and spend my $ 25 off $ 50 coups here.

I love this store — great sales, I got two nice tops for 10 dollars a piece and a really pretty scarf for 30. They gave me a coupon for 25 dollars off any 50 dollar purchase — I can’t use it until December which kind of sucks but I will definitely be coming back. Staff was friendly but not annoyingly friendly (unlike at Henri Bendel 10 minutes away where you are attacked the minute you walk in).

It amazes me how Gap survived this long even though their clothing and styles are not exactly the prettiest or trendiest. However, they are the queen of quality basic tees, jeans and shirts. I haven’t shopped in the Gap for the longest time but I decided to drop by today because I saw a really pretty dress from a fashion blog and it was from the Gap. So I called the Gap customer service, which was surprisingly the nicest retail customer service I have ever received from over the phone. They were able to help me locate the dress at several locations and one of them was here at the 59^th street location. However, upon arrival, I was disappointed to find that it’s not even on the racks and I think the CS lady got the wrong style number because there was another dress that had a lot inventory in the specific size that I requested for. Either way, I decided to try this other dress just for the hell of it and to my surprise, it fit really well. I wouldn’t say it’s a dress to go out to party but it is definitely appropriate for a summer work dress. Purchase justified. I also tried their legging jeans and yeah I got suckered into it as well. They were comfortable and quality was a lot better than expected. They were white too so it’s rare that I find it attractive on me. But I decided to wait a little bit until they go on sale. I like this location compare to other Gap stores. It’s bright and welcoming. The staff are nice and helpful. I wish they start making a petite section for small people like me.

I like this GAP.
Perhaps because of it’s location, this store has a great selection. The staff was great– didn’t ignore you but weren’t overbearing.
The dressing room is smaller than the other GAP’s (only 5 rooms) I’ve been in and that kind of sucked because I had to wait about 10 minutes for one of the rooms.
Honestly I would go out of my way to come back here sometime… not on a regular basis, but sometime.