Global Watches

Great place. Sam and Moe were awesome.

the best watch dealers on 47^th street! lowest prices i have found i always come to these guys for my watch purchases and repairs. sammy and mo are the nicest 2 guys you will ever meet and they will bend over backwards to make sure you’re a happy customer.
so far i have bought a cartier calibre watch for myself $ 6500
a cartier ballon blu for my girlfreind $ 5500
i have repaired my panerai watch very cheap and they did outstanding job
i also repaired my mothers ladies rolex datejust, they replaced the crystal and did overhaul… everything was perfect and the service their watchmaker lee provides is the best you’ll ever find without breaking your wallet.
check these guys out and you will find out for yourself why they come so highly recommened
thanks again sammy and mo for all your outstanding service and sales for all my high end watches!!!

We all have those moments where we learn from our mistakes. Unfortunately, this experience with Global Watches was one of those for me. DO NOT COME HERE TO REPAIR ANYTHING. I was disrespected, called a liar, and cheated.
I brought in a vintage Rolex Submariner to get adjusted. I use the word «adjusted» because the watch did not require fixing as it was not broken, but rather I needed the bezel piece to be reattached to the watch. Every collector can conduct this adjustment themselves, but my particular bezel insert was being stubborn. I decided to bring it to a «professional» to help. I use this word very loosely because they were far from that. My insert needed to be snapped onto the bezel which then gets snapped back onto the watch. There are three components: insert, bezel, and inner ring. Again, a relatively easy process (think of it as changing a case on an iPhone). Given all this background info, let me detail my experience chronologically.
I brought my watch in during my lunch break and was quoted $ 30 (which I thought was fair given the simplicity), and the service would take half an hour.
Half an hour goes by and I retrieve my watch. Everything looks good to the eye and I rush back to work.
Once I get back to my office, I inspected the watch in further detail and noticed that there is a layer of clear film around my bezel insert. I realize that the insert piece is not attached tightly because the edge is hovering. The problems began here.
1) With my finger I was able to pry the insert piece off the bezel with minimal force which should not be possible at all.
2) I saw that they used super glue to hold the insert to the bezel. Who in their right minds super glues a vintage watch!!!
3) I discovered that they shaved the edge of the insert piece to fit the bezel and super glued it. The insert piece now pops off the watch so easily and does not stay in place. The reason I brought this in was because I could not get the insert to snap into place. Snapping it into place locks the insert into the bezel very TIGHTLY. Now my insert pops off with a light tap.
4) My inner ring is missing. When I pop the entire bezel piece off the watch, I discover that the inner ring is missing. As stated above there are 3 components to this entire piece and they somehow forget to put in one of the main pieces. What kind of «professional» forgets to do this?!
I go back to the shop after work and brought my concerns to them. They were able to find the missing inner ring and made an excuse that the repairman forgot to put it back. At this point I’m thinking they either tried to steal it knowing these pieces are useful and can be resold. I then argue that my insert is clearly shaved but they continue to deny this was done.
The issue at hand is that the insert piece is worth quite a hefty amount. Given it’s condition, it would have fetched for at least $ 1500 which is why I was so upset that they shaved and super glued this piece to the bezel. These pieces are typically worth ¼ of the entire value of the watch.
Halfway into arguing…
5) The shop worker and repairman lose the insert piece. For 10 mins I was left standing while they searched the premise for the insert. Low and behold, it was on the ground adding more scuffs to it.
At this point I’m furious and quite convinced this shop is a joke. I asked for my refund of $ 30 which I got back, but my insert is damaged beyond repair. The owner of the shop approaches to see what the problem is. He inspects my watch while his workers continue to say the repairman is number #1 and knows what he is doing.
6) In the middle of the inspection, the owner himself drops my watch on his table, adding a rather large scratch to the crystal… wow…I am shell shocked at this point. The owner actually laughs while trying to play it off as if the scratch was already on the crystal. To prove himself he has me take pictures of my watch while he adjusts the lighting so that the scratch marks don’t show. Luckily I took photos of the crystal before I got there showing no scratch marks. He eventually admits to his fault and offers to polish the crystal.
At this point I am extremely upset. Not only did they shave my insert, super glued it, drop my watch, and forget a crucial component. The owner then starts to call me a liar claiming I brought this watch in already damaged and was trying to «steal» services/​money from them.
Oh and of course they offer to re-​fix my watch but at a higher fee. Why would I pay more money to fix a problem you caused? I asked to see the security camera footage of my service repair and the owner denies.
Do not come here at any costs. These people are sloppy, unprofessional, and disrespectful. It is apparent they know nothing about watch repairs.

First time working with these guys, very reasonable prices for servicing but unsure of the quality/​authenticity of the parts. Have decent access to Rolex dials and bracelets from someone at the entrance of the storefront.
When I was there another patron was complaining about work done on his watch. The owner was trying to absolve himself of blame, not a good thing to see.
Prices are highly competitive, but really became unwilling to leave my omega with them after seeing how they do business. It’s basically a stand in the back of one of the larger store fronts and I don’t see much complex equipment for proper testing of a fully overhauled and serviced watch.