Gothic Cabinet Craft

Do not buy from these folks online! I have purchased various items beds, bureau desks and bookcases from them over the last 25 years. Today my new bookcase arrived and it was the wrong color, not what I had envisioned at all. The color is not the color depicted on the website. The color is so bad I will have to remove it from my living room. Their response was I could exchange it for an additional $ 300. I certainly won’t do that since I feel I had overpaid for the item already. I must say the quality of the wood of this item is far less than what I had gotten in the past. I have wasted over $ 700 on this wacky colored bookcases. The policy to not assist customer is very bad. Steve was rude and dismissive! I am very disappointed and thinking about suing them.
Jude, Brooklyn

Their customer service is rude, uncommunicative and slow. They only get one star because Unilocal has no zero-​star rating. The only reason I went through such great lengths for this furniture (as outlined below) is because I really wanted to buy something U.S. made and Gothic distributes one of the only reasonably priced, Made in America lines.
My furniture looks pretty nice, but I have the Amish of Pennsylvania to thank for that, as Gothic is simply a distributor for the pieces I bought. I ordered a TV stand, night stand and bed. The photos on Gothic’s website make it look like there’s a headboard with the bed, which there was not. I also paid extra to have Gothic stain the furniture for me, which they did sloppily. There are even spots of wood stain missing around the handles of my drawers.
I placed my order on June 18^th for a move to Raleigh, NC that I made in late July. From the get-​go, I knew I would not get the bedroom set right away because the website asks for four to six weeks of notice, and I was giving them the smaller end of four. I immediately contacted Gothic about any «rush order» options, which they told me were not available because they do not make the product themselves. I asked, in that case, when I can expect my furniture, and they gave me an estimate of the end of August.
Two weeks into August, I reached out to them in anticipation of my upcoming delivery. It wasn’t until after I contacted them that they informed me there was a delivery delay, and that the furniture had not even arrived at their warehouse yet. When I asked them for a new delivery date estimate, they told me that it would likely be two more weeks until it came to the warehouse, and an additional two for my delivery, meaning another month of waiting.
I told them that this was unacceptable, and I requested that, in exchange for the inconvenience, they upgrade me from the curb-​side delivery I paid for to an in-​home delivery with set-​up. It wasn’t really about the money or trouble, but the idea of slaving to carry my furniture up three staircases to my apartment was daunting, and it seemed reasonable given the extra month I would be sleeping on the floor. They told me that this is not a service they can offer since they do not do the shipping themselves (a company that does not make, nor ship their product themselves is always a winner in my experience). Instead, they refunded me $ 100, which was enough to quell me.
Weeks flew by with no more communication from them, and when the third week of September rolled around (a full 13 weeks since I placed the order) I reached out again in frustration. The sales person I had been dealing with responded that there was an issue processing my payment, but that they had the furniture and would ship as soon as it was cleared up. In the email, he included a phone number where I could contact someone to help me with this. I was annoyed that they once again waited for me to contact them before notifying me of a delay/​problem, as well as the fact that they wanted me to call in as opposed to just giving me a call, but hey, whatever.
I call in and they tell me I owe another $ 250 for the delivery services that they never charged before. Of course, I didn’t remember if that was true or not because it happened nearly three months before, but the representative handled my questions and skepticism so rudely I almost cancelled my order on the spot. He was dismissive and had almost no information on my account to answer my questions. Instead, I had to go through my records and bank statements to confirm that they payment wasn’t placed, and then call back to give them the new information.
By this point, I honestly wanted to just cancel the furniture and get Ikea so this could be over. I told them that, and they took $ 100 off my shipping charges as «good will» but I still would have happily cancelled this God forsaken order had they not told me I would pay a $ 350 cancellation fee.
Finally, on September 30^th, the furniture was shipped. I tried to track the progress of the delivery online, but it was not updated properly and didn’t give me much information. When I contacted Gothic with questions about delivery date and time (so I could arrange to be home) they simply gave me another phone number to call because they have no hand in the delivery.
My furniture finally arrived on October 13^th — 117 days after I ordered it. Overall, the customer service was so bad that I don’t care if the Pope made my furniture. Never. Again.

I cannot express the level of embarassment and frustration I have from working with this company. Ordered what I thought was a custom bedroom set but I was completely fooled. Order took 9 weeks to get delivered not to mention it arrived dusty, damaged and uneven. Cheaply made and thrown together. I could have gotten better quality from ikea. Paid an extra charge (1000 $) for «in home» delivery pieces were left in the room as is. I had to dispose of packaging, clean the furniture as well as put it together myself.
I went with this company because theye boasted «quality furniture» «family owned and operated» with «made in USA» pieces. I was completely fooled. Everything is a lie.
Horrible customer service with people blaming the customer dodging phone calls and passing off the bill with no one taking responsibility. Horrible dishonest company and I am embarrassed my money went to support liars.

If you have the space to be able to sand/​stain/​finish the furniture yourself, I’d say it’s a good deal. Otherwise, I’d look elsewhere.

I don’t think I can tell you how much i love Gothic.
I’ve ordered two beds from them (storage beds). They were extremely well made, and such a space saver for the tiny NYC apartments I’ve lived in!
We moved to a even smaller space and we had them build us a custom bookcase. It came out AMAZING. Nic was supper helpful in designing just what we wanted.
You can see photos here:
Absolutely recommend!

Customer Service stinks, end of story.

After getting exorbitant quotes for a small custom bookcase, I thought I would try Gothic. The service was excellent, helping me to design it for stability and looks. It arrived in only three weeks and looks terrific. I was rather nervous about the order since the quote was several times less than my others and some reviews were quite negative, but ended up extremely pleased with the quality.

Purchased basic tables and chairs here a couple years ago after seeing them online and in the catalog at the store. For some unknown reason, the salesman really didnt want to sell them to me and wanted me to buy larger, unrelated pieces instead. I dont know why.
I chose to leave the wood unfinished. (We previously purchased dressers from Gothic — one painted one stained. They did a horrible job. And it was expensive too. Lesson learned. Never again.) I spent two whole days at home waiting for delivery. First day they never came. Second day they said they were on their way to me «right now» but didnt come until nighttime. After delivery I discovered everything was made in Vietnam. Real wood, glued and screwed together, but certainly not good quality or solid wood. The pieces are obviously made out of multiple types of wood. The tables are square and reasonably sturdy so far. I thought I’d put a couple of clear coats on for protection. What a mistake. The wood doesnt take acrylic well. (Maybe thats why Gothic paint jobs are so bad? Its the wood?) Anyway, its functional. Probably wont order from them again. Not a good value. The gothic cabinet craft concept is much better thant he gothic cabinet craft reality.

BUYER BEWARE.
I ordered a bed in February, called three times to arrange delivery, each time I was told it would be 10 days. On the third call in mid-​March I was firmly promised delivery by the end of March. The first week of April and still no bed, and according to their website the bed is still «awaiting shipment.» Called twice, got no one, and no one is calling me back. I’ll be reversing the charges today. These people are crooks.

Ordered a king size storage bed and paid additional $ 400 for finishing. LAZY, terrible work. They don’t tell you when you order that the part under the mattress is not finished. That would be fine if a standard mattress (any size) fit snugly on the platform. It doesn’t. There is a gap between the mattress and the bed so when you make the bed, you see unfinished wood at the top. I called to ask why it wasn’t finished properly. They never finished that part of the bed apparently and was told more than once that the floor models are like that. Must be why all the floor models are «finished» in a natural wood color. Ours was done in Polar White so it’s VERY noticeable. I was offered for them to come by and paint it IN MY APT. Um, no. 1– I don’t have time to wait another 4 weeks for it to be fixed. 2– I would have painted it myself if i wanted the smell and mess of paint in my apt. and 3– what the f did i pay $ 400 for? for anything «visible». I could have done that, thanks. I paid for a professional job. Not professional. I’m filing a complaint with my credit card company for part of the finishing charge. I do believe in you get what you pay for but $ 1400 for just a bed when all is said and done should be enough to expect perfection.

I called up again so their repairman would come over and finish fixing something I told him to fix (but which he forgot). The woman on the phone told me they’d call back and give me a date. That was TWO WEEKS AGO! Now I need to harass her on the phone and find out why I haven’t had the serviceman over. This store is badly run and I’m so unhappy with their customer service (not to forget to mention, the cheapy furniture).

I purchased a bed and mattress from Gothic Cabinet. It was easy to order, delivered on time and without incident, and what I received was fairly close to what I expected.
However, I thought I was getting a solid pine bed. The outer part of the bed looks like solid pine, but the drawers and parts inside contain pressed wood, particle board, and what look like cheap slabs of plywood (with my delivery date written on it with a Sharpie!) that I’m praying don’t break if I have to move this bed to a new apartment.
The prices are also little high for what the furniture is. This is cheaply made furniture, about a half step nicer than IKEA, and you get to pick to your own finish. It’s not real furniture. I bought my bed here because I wanted something very specific and needed a place that would carry everything to my apartment and assemble it for me, and this was the only place that fit the bill. Hopefully the next time I’m on the market for furniture, I’ll be able to afford something nicer, but this is okay for what it is.
All of their stuff is on their website, and it looks like you can just order from there. When I went to the store, they just pulled up the website anyway and didn’t have floor models for anything I was looking at.

I recently purchased a fold-​away table and chair set; it was delivered on a Monday but was damaged (I didn’t notice until after the delivery men had left). Gothic assured me they would replace the item a few days later; on Saturday they delivered another set which I inspected while the delivery man waited. He was very nice and when I mentioned concern about improperly installed screws, he replaced them. The furniture at Gothic is not the best but perhaps the best in its price range, and fully adequate for the item I purchased.

Recent visit was service from their home office for my headboard which the wood was improperly varished. The Gothic Cabinet worker re-​varish the headboard with proper stains and finishes. The stench is very strong and last for almost 24 hours. My headboard now looks like it was just built.
Service is free if properly notified a problem upon delivery.

Chinese made cheap wood furniture. But at least it is ‘real wood’. But it is cheap… and made in China.
A compromise worth taking if you’re on a budget.
I have purchased a dining table and a desk from Gothic. I would consider going back to pick up another item, but if my budget was higher I would stay clear of the place and get either an Antique piece or something more Modern.