Greyhound Bus Lines

Everyone is soooo damn rude. Like who pissed in ur cheerios. The ticket girls need to be fired. If u don’t like when people ask u question. then find a new job boo. Its sooo disoragnized but at least i was able to get a seat by myself. Lets see 4 my next stop will go

Do not buy tickets from Greyhound. I purchased a ticket from Peter Pan from NYC to Northampton, MA. I printed the ticket and the receipt for the bus. I went to the terminal to ask at which gate I should wait for the bus. Greyhound and Peter Pan work together from the same desk. The lady at the counter took my ticket and replaced it with a ticket that lead to the wrong destination. When I tried to explain the situation to the driver and showed him the receipt for the proper ticket, he simply ignored me and walked away. I tried complaining to Peter Pan, and they told me it was Greyhound’s fault for giving me the wrong ticket, despite the fact that the two companies supposedly «work» together.

I have been waiting for a greyhound bus at port authority for so long that I have reverted to writing a terrible Unilocal Review. If you want your future travels to look like this, take Greyhound. They’ll guarantee it.

worst bus line in the world. rude employees, the bus driver for the boston bus refuses to take customers who need to leave earlier even though he has plenty of space. all other bus lines allows customers to board on earlier buses, but greyhound won’t. they would rather charge you 20 dollars extra to move up your trip rather than provide an easy solution to customer. disgusting and inhumane business processes. i never write negative reviews but this is absolutely the worst bus company in the northeast. you’re better off taking a bolt bus megabus, anything but this terrible business.

Very unreliable service, and no recourse for heavily delayed buses. Even bolt bus, run by greyhound, can leave on time. Not these guys.
Don’t go greyhound. Go any other way!

Disorganized, slow and bad service. Very unhappy customers in long line and totally stressful. After all that the bus I wanted was sold out (who knew that could happen?!)
Pass.
Coach /​Megabus is much, much better.

Horrible. I have given this bus line many chances and each time I ride with them it is a bad experience. For example today our bus NYC to Boston left 45 minutes late with no explanation and no one coming in to give us an update once we were seated on the bus. The buses never leave on time, there is no wifi that actually works on board and the «express» buses still make a stop.

Never. Again. I purchased a roundtrip ticket from Washington DC to NYC. The bottom of the ticket confirmation states, «Seating is first-​come, first serve.» That was certainly the case in Union Station in DC (going to NYC). However, in Port Authority, they refused to honor that seating order. We boarded by an arbitrary boarding number on the ticket instead of by who arrived at the terminal first. I boarded close to last, despite the fact that I arrived an hour before my bus, because I had that first-​come expectation.
Then, when I called Greyhound to complain about it, I was on the phone for 2 ½ hours with no resolution. One agent refused to take my complaint and told me to call back and speak with a different agent. When I told her that I had already been on the phone for 20 minutes waiting for an agent, her reply was «Well, I’ve been on the phone for 6 hours». I was routed to 2 different supervisors because the first one they forwarded me to was a sales supervisor and (obviously) unable to help me. The second supervisor refused to help me or acknowledge that they violated their own seating policy. He would not give me any compensation for either the crappy ride back from NYC (last on the bus = less than ideal seat) or the fact that I had been on the phone for hours trying to complain about this.
Incompetent. Rude. Inconsistent. Unprofessional. Disrespectful.

Sometimes I just want to slap myself for my own idiotic continued use of Greyhound services! They are the absolute worst! At any given time they think it’s ok to only have one person working who has to service a line of at least 20 people…
However they think that they’re non functioning kiosk make up for speaking to an actual human being… Not sure if the people working here are that useful either so your better off feeding yourself to wolves. (That’s seriously how I feel right now)
For some reason I think Greyhound teaches its employees that attitude is a great substitute for customer service. If you have a problem here be prepared for eyes to be rolled at you and teeth to be sucked! I honestly knew I should have taken Lucky Star… So I will just continue to kick myself in the ass, as I miss my bus, while waiting for the one and only person working here.

I dislike this place. Its underground, smelly and it was difficult to track down a worker that had answers to my questions. There was some issues with some of the schedules so we left the depot late, which caused me to get to my destination late. Hopefully they will work to rectify the issues because I know I am not the only one that had these problems.

This is not the prettiest of depots. There is no real seating. The little dining area is a joke. It is nearly impossible to find customer service. And depending on where you stand, your phone may or may not work. But I’ve never had a late boarding or departure time. They have the room to set up the lines for numbered boarding and the porters are fast about putting the luggage under the bus. I have been in far better depots, yes but taking into account that this is NYC where space is a commodity, and it’s multiple levels to accommodate all the other number of bus companies shuttling people in and out of the city, it does a good job at working with what it’s got.

Everything about Greyhound is a remarkable joke. The buses are clean sometimes, but too many questionable individuals taking up multiple seats with yellow/​brown toenails sticking out into the aisles.
The customer service (while some are nice) are mostly incompetent with phone lines that don’t properly work, so you cant understand a word they are saying because it is all muffled. Getting a refund is completely difficult even with a blizzard preventing you from travelling. All-​in-​all they are crap, but they are pretty much a monopoly for bus travel since many other lines are connected with them.

Hate this depot. I feel like they could definitely do some work to the interior, bring it up to date, modernize a little as appearances are everything. One good thing is they do push to leave at their scheduled time which I like. The drivers I’ve had have been courteous and respectful which is a plus. The buses I find are more modern now with charging stations between seats and wifi on board.
I personally wouldn’t take the bus on a trip excessively long but for a quick drive, greyhound is an inexpensive option to be considered.

THE WORST. THE ABSOLUTE WORST. I wrote a review of the Philly Greyhound station in 2012, and I should have learned my lesson – the operation at Port Authority is just as bad, if not worse. The only reason I bought a Greyhound ticket this time around was for the convenience to the subway at Port Authority.
Greyhound provides terrible customer service, poorly maintained buses, and employees that have conflicting explanations of «company policy» and are extremely rude. After two hours of waiting this morning to board a bus that was half full, me and two other waiting passengers were told we would have to go stand in line upstairs and get a reissued ticket for $ 20 extra (twice as much as my original fare to Philadelphia). I ended up heading to the Bolt Bus on 11^th Ave where I immediately boarded a clean and near-​empty bus and spoke with a lovely and informed employee. STAY AWAY FROM GREYHOUND GUYS. Also, being in Port Authority is like walking through a zombie apocalypse.

If this were the Greyhound Cuss Lines then all of the drivers would swear constantly. If this were the Greyhound Wuss Lines then the employees would all be very scared of everything. And if it were the Greyhound Pus Lines then the people travelling on these buses would have open sores that were going septic. Oh wait. Crap. All of those things are true.
Not really.
I have mixed feelings about Greyhound of NYC. On the one hand, I love that the company connects the whole country to each other and I think they did a great job of making it possible for people in X city to get to people in Y city reliably and easily. The pricing is pretty good too.
If you could count the number of buses on an antiquated form of counting, it’d be the Abacus Bus Lines.
However on the other hand, the buses are extremely uncomfortable. AC is usually nowhere near high enough. It’s nearly impossible to sleep on here. They smell horrendous (partly due to the bathroom, partly due to anyone being allowed to ride on here including people that haven’t washed in 6 months, and because it’s the cheapest way to go, this is the way they go, and partly due to not cleaning the buses properly). They are often full to the brim, they are often leaving late, sometimes very late. There are often altercations between travelers. Need I go on?
If this company took over Austria, then it would be the Greyhound Anschuss Lines.
I used to take Greyhounds everywhere because I was poor. I’m still poor, but I have much better taste in transportation these days. If you have enough money, you should always, always, always take the train, or drive, or be driven, instead. That’s my advice.
And if the government regulated this company, it’d become the Greyhound Antitrust Lines.
As for the bus station they operate from, I’ve already described it in a previous review. I used to practically live at Port Authority Bus Terminal in NYC and Greyhound of NYC basically knew my name (wild exaggeration, I think some of them don’t even know their own names). Let’s just say that it’s not my favourite place, not by a long shot. It smells awful. The security guards can be brutal. I’ve seen the police harassing people down here. I’ve seen one case of police brutality down here. And I’ve had to spend one too many nights down here waiting for an early morning or late night bus. It’s probably one of the least comfortable places I’ve ever spent a night in my life. And not particularly safe either, despite all the police presence.
If you’ve figured out how to ride these buses for free, then it’s the Greyhound Suss Lines.
So all in all, it’s 3 stars for Greyhound. The concept of the company is a 5/​5, the pricing is 4/​5, but the actual execution and comfort level are more like a ¹⁄₅ (although I appreciate that they now have outlets and wifi on some buses, which they did not used to have). So all in all it scores a mediocre 3.
And if you’re wearing boots and are a feeline, it’s the Greyhound Puss Lines (but beware, you’ll probably get hit on by everything with a heartbeat on this bus, and probably some things with no heartbeats).
Luckily, as I said, I rarely use it anymore. I either drive to NYC or I take the train. I don’t ever want to be at the Port Authority again, and yet I find myself coming back just for the memories, or to meet Eva and beg her to make out with me. Greyhound formed such a large part of my childhood, from when I was a teenager right up until recently. I once had a horrible fight with an ex at Greyhound NYC too. Haunting memories.
And if this company was owned by the parody boy band «2-​Gether» then this would be the Greyhound Calculus Means U + Me Equals Us Lines. And if you don’t get that reference, Mickey Park is going to come and get you.
Also I’d like to do a shout out to Thalie whose review of Steve Williams was touching. Thalie is one of the best Unilocalers there is and this review proves why. I always hoped that if I ever used «Thalie» and «touching» in the same sentence that it’d be in a different context. Alas, I am not that lucky.

Well, I used this bus lines in order to travel from Boston to NYV and viceversa, and both trips were ok.
At the gate, there are several lines, and at peak hours the lanes are packed, but the personal service check the bus tickets and give you indications to catch the bus.
Usually there’s no problem if you want to take the bus in an earlier schedule time, unless the bus is full. You’ve to wait until the bus is about to leave, and then you’ll be asked for going to the bus.
Inside the bus, you will find power plugs, and in some buses you’ll have a folding table. The seats are not very confortable, but they are not the worst ones.
Not a top-​notch bus lines but they are mostly ok.

Greyhound. I’ve done a related review on a different location and don’t have much improvement to report. You’d think your hub location at 42^nd street and Eighth Avenue would have something a step above other locations but alas, you’re not.
Was at Greyhound area today to put a loved one on a bus to Silver Spring by way of Baltimore. Let’s review the list of foolishness to deal with just to get to the bus:
–Late Loading
–Out of order loading (my loved one had the 5^th ticket for the trip but was loaded closer to 25^th
–Multiple requests for donations from random strangers that had no intentions of getting on a Greyhound bus of any kind
–Bus smelling like a port-​a-​potty
So why take Greyhound? Well:
–Cheap
–Covered bus shelter
So that’s it. Two stars because they’re cheap and provide shelter. But wow, please coordinate with the Port Authority staff to provide a better gateway and departure experience from NYC.

It has been a good 15 years since I’ve ridden the Greyhound bus. I used to ride it all the time in college going back and forth to Philadelphia and Boston from NYC. Back then the Greyhound was the only option aside from the Chinatown bus.
These days the Boltbus and Megabus are usually the way to go. I would have never rode the Greyhound bus again except this time my friend had bought the bus tickets and I wasn’t in charge of planning the trip.
I admit, I had reservations as Greyhound has the reputation of being the old school bus and being kind of ghetto. Well what a surprise. I actually ended up liking the Greyhound more and will try to ride the Greyhound instead of Bolt and Mega going forward.
First of all, the Greyhound is in Port Authority. I don’t have to walk all the way to 10^th Avenue for a bus pickup or be randomly dropped off anywhere. Second, they were pretty efficient and left on time with ease. We arrived half an hour before our bus left NYC. Within 15 minutes we boarded the bus, and on the dot we left as scheduled.
The bus has been updated to comfy seats with electrical plugs. I could not get the free wifi to work but it didn’t matter much as I slept the whole ride through. The bus driver was no nonsense. He yelled at people to turn down the volume on their music, phones, and tablets.
I got where I needed to go safely. It was a pleasant ride and the price was comparable, if not cheaper the Bolt and Mega. Good job Greyhound for keeping up with the game!

Unlike some other bus stations, there’s really no seating here. You go downstairs to the gate where you at least find the area you need to check your luggage conveniently. I waited for what felt like eternity to get on my bus here & lines were long. The upside was if you thought NYers are unfriendly or that all old white men are racist, you’d have been proven wrong the day I was waiting in the line to get my bus.
I really wish there was an elevator to get to the level where the subway station is. After all, you’re hauling all this luggage. At least there’s an escalator but if you had small kids & strollers and such, you’d be really annoyed by this.
Shockingly, despite the bus loading and leaving late we got to our destination early. That’s better than Amtrak has managed to do.

I didn’t have a terribly unpleasant experience with terminal of the first leg of the trip to Baltimore from NYC.
Our driver was safe, and funny. He had a great sense of humor.
The lines here were complicated and overwhelmingly long, but thank goodness we printed our boarding passes before coming here to avoid such lines. Finding where we had to go wasn’t difficult as they had a customer service agent before the lines to answer basic questions like ours of where we needed to go to board with a schedule on hand.
My only other complaint is Port Authority and especially around the Greyhound/​Peter Pan area was extremely dirty. You wouldn’t want to lay your stuff down on the ground. No telling who or what was there before.
It’s Greyhound… don’t expect this to be clean like the DC2NY bus or MegaBus.

Ok la seule chose que j’ai aimé de la part de greyhound c’est le personnel de cette compagnie restant à la gare d’autocars de Montréal. Ils ont vraiment fait l’impossible à mon retour des états-​unis pour retrouver mes bagages qui étaient dans le mauvais bus mais par contre le personnel faisant le voyage ainsi que les chauffeurs sont vraiment très désagréables.
Ils né font aucun efforts pour essayer de se faire comprendre ce qui posait certains problèmes pour les personnes né parlant pas français. Ils né disent pas «bonjour» et à peine «au revoir»!! Aucun respect et très peu de renseignement!
Néanmoins grâce à eux vous pouvez accéder à New York en même pas 6h et encore moins pour Boston! Il y a 2 types de bus pour NY le normal qui met 6h (sans compter le passage à la douane) et pour le bus local c’est au alentours de 8h (sans la douane).
Il y a le wifi gratuit dans le bus mais vous captez moyennement à certains endroits du trajet…