H&R Block

After having return messed up TWICE was scheduled for a Sunday, 9AM appointment and when we showed up no one was there. Seriously the most obnoxious experience I have ever had filing my taxes.

HORRIBLE EXPERIENCE!!!
From start to finish was definitely a rushed, on the clock, fast-​food experience, even at the first of March.
My preparer at the 78^th St & Third Ave office did not instill confidence and did not seem to be interested at all. I asked to borrow a pen and she got kind of angry; I asked a question about a possible deduction and she rolled her eyes at me! I had another question about a larger possible deduction and she again had no patience or interest and was just ready for me to leave so she could move on to the next customer.
Zero confidence at this point so I got my documents back and left, will never go back. A little worried now that they have so much of my sensitive information.
«F» for customer service H&R!

These guys are the worst! Made an appointment for 12, after waiting for 30 minutes we just left. Receptionist was as unhelpful as anyone can be.
Can’t even get a glass of water… was told to from the sink in the bathroom… Don’t think we“ll be coming back again.

Words cannot even describe the horrific experience I had here. Should have checked Unilocal first because I see that it wasn’t an isolated incident. These people are MORONS.
After waiting ½ an hour i was essentially told I can keep waiting or just leave. After 45 mins they send me to another lady. She has no idea what she’s doing and I overhear her tell someone else that she can «probably figure it out, right?» At this point I declare that I’ll just leave, and the «manager» comes over to tell me that she’s sorry but no one communicated to HERRRR that I was waiting. AS IF ITS MY FAULT I DIDNT TELL HER I WAS THERE. I’m beyond furious. WORST customer service I have EVER experienced and I cannot believe they are still in business. Will be making a formal complaint to corporate H&R Block because no one should have to experience what I just went through.
Worst part is… I only explained half of what happened. But they’ve already wasted an hour of my life, so I won’t give them anymore of my time.

I was scheduled for a 2:30 appointment & waited patiently as the minutes ticked by. The staff continually apologized & were very friendly. By the time 4:30 rolled around & they offered me a drop off service, I said ‘no thanks, they’ve got to be close to done by now right ?’ To which polite front office woman said, ‘no, there’s been a mistake.’
I wasted 2 hours of my time. Went home & filed my own taxes on TurboTax in 30 minutes. I can’t even comment on the services because I didn’t get a chance to experience any.

Terrible. I did my taxes here for 2011 and 2012. Just got a letter from the IRS I owe $ 1,500. Went back to seek direction and found out it was an error on the «tax professionals» end. All they did is refund the money I paid to get my taxes done originally and the penalties. Best part of the experience was when the office manager and accountant told me they were only human and make mistakes. Don’t trust these humans. They are clearly prone to making mistakes. You’re better of doing your taxes on your own.

Place is an absolute joke. Unprofessional, unorganized preschool. Never ever get your taxes filed there

Seriously terrible. They did not know what they were doing and the woman who was supposed to be helping me spent the whole appointment asking colleagues for help so we didn’t get any of my tax return done. Save your money and potential stress when they mess up your taxes — don’t go here.