Heights Real Estate Company

Slum LORDS. Very shady management company. None of their phone lines work and it is impossible to get through to anyone at the office. The super does not fix repairs– so you can fix them yourself or just go without. Don’t rent from them– you will definitely regret it.
I have been without cooking gas for 4 months and they could care less. The front lock of our building is perpetually broken so people come in off the street and the building is not safe.
I believe the only way to get the management company to respond is to take them to housing court.

To say my 1 year in this apartment was the worst living situation I’ve ever had to endure would be an understatement. No hot water, no gas, weeks for the the landlord to get back to you to resolve any matter. There were probably a dozen times where our hot water was off and each time it took about a week for the issue to be fixed.
I moved out of this apartment the middle of October, and since the beginning of April there has been NO GAS in the entire building. That means no heat, no oven, and no dryers for laundry for 6 months. There way to resolve this issue was to give every tenant an electric stove top… gee, thanks. Oh, and the laundry services they claim to have in their building? Always broken for months at a time.
Please do yourself a favor and do not rent an apartment from this company.

RUN AS FAST AS YOU CAN!!! DO NOT, I repeat, DO NOT rent from them. I have 2 years of HORRIBLE stories and experience with them. Leaks, mice, appliances needing to be replaced… the list goes on. No on answers the phone when you call. No one responds to text messages or emails. And no one cares about the repairs that you may need. We have one washer and one dryer my building, which has 6 floors. And they barely work. COME ON PEOPLE! I would give them ZERO stars, but I can’t. DO NO RENT FROM THEM!!!

I rented my last apartment though Heights Real Estate (Tony Huang) and could not have been happier with the apartment itself and the prompt service Tony provided when any issues arose.
The apartment was wonderful; lots of character, updated, and a fantastic building. Tony’s properties are very well managed and maintained, and I would recommend anyone rent through him and/​or his company. Most recently, when we moved out, he made the process incredibly smooth, even though we had to break our lease (we needed another bedroom for a baby) A lot of companies would not allow this or charge extra. He took into account our personal situation and made our last few weeks in the apartment very low stress. We will miss our old place!

It is nearly impossible to reach anyone with issues, and there are many.
Currently we are in danger of losing power because Heights Real Estate has not paid a $ 1200 deposit to Con Edison.
There are several apartments on the tops floor that have had massive leaks for four years. The leaks (coming from the roof/​ceiling) have caused the growth of black mold, and large chunks of the ceiling to fall into the cooking area in the kitchen.
Despite four years of e-​mails, calls, and pictures, the company has never fully fixed the problem. It can take up to four month to repair holes and leaking in the ceiling, but the issue is simply patched over, and not actually fixed. After four years, the roof was finally «repaired,» but the leaking and mold still continue.
If you try to stop by the office because your calls and e-​mails are not answered, you will not be able to even enter the building; the outside door is locked, and they will not buzz you in unless you have an appointment. Of course, you cannot get an appointment, because your calls and e-​mails are generally ignored.
I would strongly suggest not renting from this company.

My building’s superintendent has largely defined my two-​year experience with Heights Real Estate: he was absolutely terrible to deal with. I lived in a Washington Heights unit, and the super who ran the building was a lazy and belligerent liar, and whenever I challenged his claims he’d neglect and ignore repairs out of spite. There even were times when he tried to give me instructions over the phone so I could make them myself because he couldn’t be bothered.
The worst occurrence was by far the fire department’s emergency entrance into my apartment due to a reported gas leak while I was on vacation. Neither the super nor anyone from the management office bothered to contact me to let me know what happened, so I returned home to the sight of the gate protecting my fire-​escape window half torn off and bashed in. I thought I was robbed.
I chased after the super for weeks after the incident to make repairs to the window. It took four weeks and a conference call with the management office before the super decided to make the repairs. A punishment was in order, however: the super taped a sanitation ticket to my door for a recycling violation that was fined to the building.
At this point, I had already found a replacement tenant for the apartment so I could transfer my lease and be done with the place, so I wrote a formal email to the management office letting them know what kind of a lying, lazy, and irresponsible bully the super was. No one ever responded to me, nor was I contacted further about paying the fine.
Be very wary of renting from this company.

Big Fan. Lucky enough to have bring clients to most of their portfolio in Upper Manhattan. Their process is unique but efficient. Clients have been satisfied and have stayed long term. Continue to look forward to working with Cheuky and his staff. Keep up the good work guys!

I’ve brought some of my clients to the Heights RE and they’re always a pleasure to work with.
Their buildings are being renovated very nicely and the application process is very straight forward.
The website makes it easy to see what is available and what has an application on it as well.
Plus, its SO nice to have the option of paying rent online!

DO NOT RENT APARTMENT FROM THIS COMPANY!
I had the worse experience with Heights Realty. They do not return emails or phone calls for anything. If you have a problem with the apartment, you’re basically screwed. Get out while you can! I rented an apartment with them for 2 years and it was a complete mess.
I’ve send them dozens of emails concerning the conditions of the apartment and never received a response to any of them. They were doing a renovation in the apartment above and had terrible leaking (which is understandable) but both the Super as well as the company itself did little to repair the damages done to my apartment.
When they do respond, the emails are very unprofessional. They’re usually one sentence long and don’t include a greeting or any contact information at the bottom so you pretty much have no idea who sent that email.
Make sure that in every situation you take pictures. Get a professional in the apartment to check for mold if you have any water damage. Print everything out just in case they try to pin something on you once you leave. I only left less than a month ago so we will see what happens. Will provide an update as well.

We got bait-​and-​switched on the rent and move-​in date, and on that and many other issues we were threatened that there was «another party» waiting to take the apartment that only we had put a deposit down on.
The staff lacks communication skills, and will spring things on you after signing the lease (i.e., surprise, we don’t have enough building keys for all your roommates!)
Do not rent from this company.