Hudson River Gastroenterology

I want to give a review on dr chattoo i want to start by saying iam the daughter of one of his patients I have gone to a few appointments with her she did a procedure came back with not good results rather scary the front desk broke it down to my mom with such love and kindness and even embraced her she said she felt it was her own daughter there the doctor was positive and very caring every day that week one of the front desk called her checked up on her and mentioned if she needed anything they were there for us, then a few weeks passed she called again and there was positive news she was happy. we ran to eachother and she embraced us both. I can honestly say were very happy with the outcome of of coming to this practice its very difficult to find good doctors genuine people with good hearts i recommend this gastroenterologist.

This man and his business are awful. Firstly, I was scheduled to come in on a Tuesday. I put things in my calendar the minute I schedule them because I forget appointments easily so I KNOW I was correct. As I was about to walk out of my office on this Tuesday I get a voicemail from Dr. Chattoo’s office «confirming my appointment for Wednesday.» I call and they don’t answer, so I leave a voicemail. An hour goes by and I get no phone call back, so I call again. Finally they pick up and I explain that my appointment was surely today to which they disagree. Okay SURE.
So I go in the next day and am getting blood work, etc., etc., and the nurse/​receptionist (somehow doing both jobs?) is ON HER CELL PHONE the entire time chatting it up with her friend. Then they leave me in a room that looks like an abandoned office to do a breath test for H. Pylori and I have to turn off the machine myself because it was about to void my results since it had been so long since anyone had come to check on me.
After my probably fake breath test (it honestly looked like a fax machine with a breathing tube attached) I go back to the dirty waiting room where the receptionists are giving attitude to everyone who calls and book my endoscopy for what Dr. Chattoo says is probably an ulcer.
We schedule my appointment for ⁵⁄₂₀. They call me on ⁵⁄₁₈ and leave a voicemail — the voicemail begins with the receptionist answering the phone as if I called her. Then she realizes her mistake, goes to start over and entirely forgets what she’s called about. She finally stutters out that they’ve cancelled my appointment and that they need to reschedule. I call back and am told by an angry receptionist that her colleague called me and will call me back in 10 – 15 minutes. No one ever calls. I call two hours later and get the voicemail. I call back the next day and finally get a hold of someone who says my insurance wouldn’t cover the entire procedure for that location but that I can get full coverage in their other location which makes no sense to me, but I agree anyway. The receptionist says she’ll call me back shortly after setting up the appointment with the receptionist at the other office. I never got a call back.
I’m calling in the morning to cancel the endoscopy all together. I’m also going to email my ENT and tell him I am incredibly INCREDIBLY disappointed with who he referred me to and that I won’t be coming back to him again either (Dr. Shawl was my ENT who also did nothing for me but prescribe a medicine that made me feel worse than I ever have).
Dr. Chattoo himself seemed tired, detached and annoyed. I highly advise anyone considering going to him to find a doctor who doesn’t seem like he wants to kill himself and who doesn’t work in an office that looks near collapsing. The receptionists are beyond awful. I’d sooner use a camera to look down my own throat than allow this person any access to my body in a sedated state.
STAY AWAY.

Nice guy, but a little chilly in there.