Il Gufo

As a new grandmother looking for something special I was very happy with the range and service. Eva was most helpful directing me to other stores as well.

I’ve been in love with this store ever since it opened. I’ve bought a few items throughout the years in that place for my 3 year old. We got a beautiful down jacket when he was one and he has been able to use it for almost three winters and I especially love their shoes and boots for boys and also love their clean cut, classic clothes. I was really curious to see what the new spring collection was going to bring so I went there when they received it and was very pleased to find out that the new management takes the same pride in selling their clothes as the parent stores in Europe. I love their selection in clothes and consider the customer service is up to par with a store of that Style. I hope they keep it up because I am very happy with the service provided every time we go there. Now, I am actually really curious about their summer collection and what it will bring. Let’s hope more styles of tennis shoes! :-)

Great location. Beautiful clothes!!!

The worst customer service ever! And the manager was the rudest woman I have ever met she refused to do an exchange that I received as a gift which was way to small for my daughter on top of that she had such a unprofessional attitude. Never shopping here again

Terrible customer service especially considering the cost of the clothes. I received a gift from that was shipped from the store at Christmas time. It didn’t come with a gift receipt so I had to call to find out who sent it. The outfit was too lightweight and too big for my son to wear at the time so I held onto it until Spring. Now, it is too small for him. Then, when I tried to exchange for the correct size the store didn’t have the item anymore and wouldn’t do an exchange for a different item. I tried the website and they will only exchange items purchased through the website. Now I am stuck with a very expensive outfit that will never be worn. For these prices I would expect better customer service.

Insanely gorgeous clothing for infants and children. This is top notch luxury right out of Italy and I’ve only seen something of this quality once — in Milan. The tasteful lines, quality fabrics, designs, and shoes are truly for the most pampered. This is the flagship store in the United States and it opened in November of 2011 so I’m guessing they’re working out their market here and don’t know yet what will stick and not for the quality is way beyond what can be gotten elsewhere and it may be above and beyond the disposition of the looker here in The States. The environment is very Upper East Side shopping with sharp lines in the store to compliment the soft clothing. NOTE — I wouldn’t say this is special occasion wear as it’s pretty casual gear as kid’s clothing goes but very high quality.