Island Spring Spa

First, I was a little taken aback when I called to confirm and the person who answered asked if I would consider doing the massage directly at the Groupon price. Thereafter she informed me that it would not be at the 60^th Street location but 27^th Street. On the day, as I pulled up I noticed it was a residential building, then I saw a hand written paper note stuck to the door for 1A.
This is not for the person expecting the typical spa experience. An older Asian woman ushered us into a side massage space off the front door with a table to wait. So we were in our holding cell for about 5 – 10 mins as we heard them finishing up with other clients. Mind you, there are no doors on any of the massage rooms only sheets. We were then motioned passed the lack of a reception area to an open space about 8’x8’ with two closely placed massage tables that were about 2 feet short for me and my 6′ tall girlfriend. This space was separated by hanging curtains /​sheets (you decide). The time spent shuffling from room to room, we were still wearing our boots having just come in from the snow. No footwear was provided which questions the cleanliness of the floors to start. Next came being instructed to disrobe to our undies and lay on the tables. However, the face opening in the table was not padded and a paper/​cocktail napkin was torn away to rest you face to commence the «massage». The Asian lady spoke little English and person attending my girlfriend seem to not speak any at all. As a result, no questions were asked about our condition, what we came for, pain points or prior injuries. The experience was a feel of some punching, pounding and sticking their elbows into your muscles interrupted by the doorbell, as my «masseuse» had to also answer the door. Having had many massages before it was obvious they weren’t professionally trained. I believe in service and getting what you pay for but I felt taken advantage of and was very disappointed as this was to be a romantic Valentine experience that has now been scarred. Needless to say I surely won’t be back and definitely own my girlfriends a real massage spa experience.

I wont return because of the ambience. This is a tiny little apartment which looks like it belongs in 1940s war times. You walk in an see that you are about to be behind a sheet– not walls, just a sheet. Its impossible to relax when you feel exposed, can hear the building door being opened all the time, and when the next patron comes in they have a conversation while checking in.
Of course after the massage your masseuse will try to guilt you into giving a higher tip. #uncomfortable.
The reason why I am at least giving two start, however, is that the masseuse really did seem to try.

So I make an appointment a week in advance at this location. I get there at the appointment time THAT THEY MADE ME, and they proceed to tell me I don’t have an appointment at all.
I got pissed & became terse, super direct & short. I’m tired of being nice in situations like this, especially after I was looking forward to this all week and carved time out of my very busy schedule for this massage. Eff that.
Time changed to the next day at 3pm at the 27^th st location. If I’m not on the schedule again, there will be a cuss out. Period. I’ll reschedule, but it’s an extreme inconvenience for me.
The other location (60^th st) calls me, saying they were seeing where I was for my appointment on 27^th st & apologizes for my scheduled time not being scheduled and that there is availability at the 27^th St. location @ 3pm. Yet, the people at the 27^th st location say there are no more times for today.
WHAT?
I called the right phone number, the 27^th street location for the reservation last week, and there is proof on my phone which I showed to the unknowing staff at 27^th. So, why am I getting a call from the 60^th st location?
$#!++¥ massage places with $#!++¥ scheduling? Puhlease.
That’s how you get shutdown in the city, playing damn games and being stupid & unaware.
The rescheduled massage better be on m-​effing point or trust, my fast talking and big words will come out to the staff.

i wish i can give zero star for this business.
i do not even know where to begin…
First off, This place is NOT a spa, maybe a small salon and far from relaxing.
i purchased a groupon for european facial, and the lady who performed the procedure was extremely slow, it took her about 10 mins to just remove my eye makeups, and cleansing.
(fine, as long as the overall facial will be great, but No), the next step of just rubbing my face was another 10 min, but extremely SLOWly, and FAR from relaxing again. i almost felt like her touch & procedure was not so professional.
Secondly, the extraction was very poorly performed, she was touching my face with her fingers for few mins? then it was over. again, i almost felt like she doesn’t know how to perform extraction procedure, again so not professional nor relaxing?
lastly, no neck nor shoulder massage, okay! fine, it didn’t matter for me since i was already planning to not come back. i almost felt like she was treating me like i never had a facial before. this is not an european facial and def, not worth of $ 120 as they advertised for their regular price. holy! paying $ 40 groupon was too much, i felt.
i do not know how this place has many positive feedbacks, maybe their massage services are great but their facial was horrible, and i will not come back.

I had a massage here with Linda who was recommended to me by a friend and she is amazing. I didn’t have to tell her where my muscles were sore– she just knew. The pressure was not too strong not too weak. Definitely a relaxing experience. Will be back!

Horrible! It took multiple calls to book an appointment. Then at the time of the actual appointment, no one answer the doorbell or picked up the phone. I took time off, got a babysitter for this. Very angry, disappointed at this spa. Tried calling their uptown location for help and also no one picked up.

First time to be here with my friend on a hot summer day. It was a great exprience! Kate is the facialist, who is young but very patience in her approach. Linda gives consistently good massages. I admire her for her professionalism. Love to come back.

Affordable and hits the spot! Linda is wonderful and I recommend booking with her. She gave me a really good massage and worked the aches and pains in my back. Will def come back and recommend to others!

I came to this place on Friday after a long stressful day and let me tell you, they hit the spot. I chose the 50 minutes hot stone massage– amazing! I didn’t even go out that night. I slept for 12 hrs after that :) strongly recommended

Excellent service Always !! Had a facial done, usually I check different places out every few months bc im trying to find a good place for my skin; and the woman who did my facial was so good! Gave me tips on how to clear my skin and I didn’t come out all red or dry (my skin is sensitive to some products and then can get crazy depending on how the facial is done) I would highly recommend !! Will be back to check out the massage next !!

small but cozy place and very good priced!
Linda gave one of the best deep tissue massage. She looks small but her strength is amazing. enjoy it!

Groupon purchase a couple massages, they are very accommodating and the location is very convenient. Will definitely visit again.

I didn’t really enjoy the massage, it was ok. I honestly expected better. The massage table had an unpleasant smell that I did not enjoy for the 50 minutes.

This review is for Tony from my experience last week. I just got back from a flight and was in need of getting the knots out of my back. I’m so glad I found this place and the massage therapist was absolutely amazing! Tony’s pressure was perfect and I floated out of the spa, a happy person. The receptionist was sweet and the spa is neat. Will definitely come back.