J&W Nail Spa

This is the WORSE nail salon I’ve ever been to EVER!!! They don’t greet you when you walk, their customer service skills are horrible! It took me 2hours to get my nails and toes done, which both came out messed up. They don’t even have the common curtesy to attempt to pay attention to the issues you point out to them and then proceed to talk about you in their language. I am very disappointed and I will never go there again. I don’t recommend this salon to anyone and the only reason they are getting a star is because it was the only way I was allowed to write this post

first of all i had the new girl 7÷3÷15 who i had to tell her how to do my pedicure… when my feet were dry i asked who would put the oil on my feet and the plastic bag on my feet because i had shoes and socks on and didnt want to ruin my pedicure… welllllll i was told by this rude asian guy (who has dark hair… and spiked up like a mohawk) «that i would have to put it on myself and if i didnt i would just be sitting there». if that wasnt bad enough his customer had to tell him not to speak to me like that… reallly! then when i asked him «where is the owner he yelled in my face and said there is no owner! at that point i lost it! this place is a new business in «harlem» and obviously doesnt want to stay here treating customers like that. the worst thing is that none of his coworkers and the man in the back never said a word… this place was empty since it opened until summer and will be empty again with this going on. harlem baby u need us we dont need you!

Dirty, rude… there were someone’s clipped nails on the station, coffee cups, half empty sodas near the sink. Then the nail tech made a phone call on speaker for 10 mins. Never going back

This place needs some quality assurance checks! This place lacks professionalism and isn’t very clean. The honeymoon is over at this place.
I arrived 15 mins after opening and they were not ready. No clean towels, still changing the trash cans, washing the basins. They don’t seem to clean their instruments. The battery in the smoke detector was going dead and was chirping the entire time.
Then they rushed through my pedicure and skipped the foot rub. I live for massages but I didn’t bother to ask for mine because I wanted to get the heck out.
Unfortunately, this will be my last visit. Aside from Bed of Nails and Lacquer, I have yet to experience a quality nail experience in Harlem. I will be speaking with my wallet and will be taking my business to the places that know how to treat their customers well and keep things clean! if we don’t have standards, there is no incentive for there’s businesses to improve.

I started with this place when it first opened sometime last year. Im saddened to read about how unsanitary this place is. I never heard any of these complaints when I was there. I work for a hand surgeon and I have seen may cases where women have gotten infections that require an amputation. its nice to write a Unilocal review but someone needs to contact the health department because that is so dangerous. I really like Susan, Julie and Paul. I think they do a great job. I am going to tell them about there negative Unilocal reviews and hopefully there is something that can be done to change things around.

Just went there for a pedicure, the salon was full, but someone told me to go pick up a color. Then he installed me in order to give me the pedicure but 30 minutes later, I was still waiting and a customer next to me as well but nobody took care of us or told us anything so we left…
This is the third time I am going there but every time, there is unhappy customers, and the atmosphere is tense.
They have a hard time managing their business, they don’t wanna loose any customers so even if they are full, they still let them in but then, there is nobody to take care of them so the customers get mad and leave.
There is a lack of communication. It is better to say :“we are full, come back in 20 minutes” than act like they are free, and let the customer, feet in the water forever without showing up!
Also, I don’t think they clean their tools properly… the second time I went there, somebody noticed that her manicurist used the same tools she used for the precedent customer for her without cleaning them, so the other customers waiting for their manicure left… But it was already too late for me to leave.
Anyway, It was the third and last time.
Infinite nails on 127^th and Lenox is not perfect and can be very packed but much better than this place.

Just got back from my Mani and Pedi and I can honestly say it was one of the worst. I’ve been to J & W’s a total of 3 times the first 2 were great, I was lucky enough to get the same guy both times and he did a wonderful job. This time the women was just plain lazy. No foot message, no hand message, and no hot towels. She actually just slathered oil on the top of my feet as if that some how accomplishes anything. Don’t go here if you want a relaxing mani and pedi or a quick one. Even though the women cut a lot of corners it still took forever.

OMG I must have really forgot how horrible this place is. It should be CLOSED down– I hope they do close. Dirty table, no paper towel on table, horrible manicure. No crème, cold water, no hot towel, no hand massage. Basically no manicure.
I was planning on having a gel mani– but decided to get out while I can. I’m sorry I paid anything– I gave them $ 10.00. I’m really mad that I paid at all!
I’m pretty angry that this place exists, how they get away with this is beyond me!
The «manicurist» next to be me filed the nail so much that she reached the clients skin and I heard her yell OUCH!
The guy who gave me a whatever you what to call it, had long nails and one really long pinky nail. Ikkkkkk!
NEVER NEVER WASTE YOUR MONEY HERE!
I have yet to find a mani/​pedi place that’s clean or good in Harlem.
What is up with that???

There was one other customer in the shop when I got there which is ok but instead of hearing the chit chat of other customers or music or even the background noise from their flat screen, I had to listen to the manager chat loudly on the phone in Korean while she sat in a massage chair. Occasionally should would yell over to one of the manicurists and have a loud conversation with him. Also, if you are going to open a business in the U.S., it is helpful to know the language. The whole staff barely spoke English which is annoying when trying to communicate a need or request. The only other customer there was trying to ask for a repair to a broken nail and it was literally a ten minute conversation to try to translate. At least 3 people came in to inquire about pricing but again longer interaction than necessary because of the language barrier. The mani and pedi were fine but the environment was enough so that I will not return, despite the proximity to my apartment.

This was my first visit, and I’ll definitely be back. Maybe it’s because I’m a man and I didn’t get anything fancy. I got a basic pedicure with a foot scrub. They removed all my calluses from sports & the gym, for a decent price. Check ‘em out!

I went here for the first time on a monday, and my nails broke that tuesday. I wouldn’t recommend this place because after i told the woman she wanted to charge me 30 dollars for her mediocre service. They lack quality and want to charge too much for it.

Wanted to try this place because it’s literally the only option in this area but there is zero ventilation and I almost gagged after walking in from the stagnant toxins. I’ve tried several times since and had the same issue.

Totally disgusted by this place. It just opened it’s very close to my apartment so I was looking forward to trying it out. I got a coupon in the mail that said grand opening special get 20% off all services. Perfect. So I stopped by and asked for a pedicure and gel manicure. I was very rudely told the discount doesn’t apply to gel manicures. I said but here on the coupon which I brought with me it says «all services.» She said well it doesn’t apply. I walked out and I won’t be back. Avoid this place and go to Infinite Nails down the street.