Jacques Torres Chocolate

I only had the chocolate chip cookies and ice cream. The cookies had too much chocolate to cookie dough ratio. I felt like I had chocolate with a little cookie. I like chocolate; but if I want a cookie, I want to enjoy the cookie portion as well. The ice cream was not memorable. I had Hazelnut with Chocolate Chip and Vanilla.

Best chocolate croissant in NYC easily! I love the setting as well where you can watch them prepare various treats and pastries. The drinking chocolate in the winter time is incredible. I’d come here almost every morning or afternoon when I worked in the area. You won’t regret stopping by!

I ran into Jacques Torres himself earlier today.
I reached out to him and informed him about my experience with his company. He was very apologetic and offered me free stuff. Instead of accepting his free stuff I asked him to review his customer service processes.
He assured me that customer service is a key focus for him and he will ask his general manager to reach out to me and speak about their customer service and ‘make it right’. I am waiting to hear from them.
Since my bad experience with them i haven’t given them a single cent of my business. And I wont unless I am assured that they value customers, and not just their dollars.

It’s Valentine’s Day and they didn’t even have any boxes left… I’d assume this isn’t the first time this shop has experienced one of the most popular days of the year to buy chocolate.

When I learned of renowned pastry chef Jacques Torres’ nickname («Mr. Chocolate»), I wanted to be his BFF. When I heard my unsuspecting new BFF had a line of retail shops in NYC showcasing his proficiency in this delicious medium, I had to check it out. Sure, this place is known for all things chocolate — elegantly wrapped boxes of bon bons, chocolate sculptures, hot cocoa mix — but the not-​so-​sleeper hit here is the giant (and I do mean giant) chocolate chip cookie. (Fun photo op suggestion: Hold the cookie up to your face; yes, it really will cover your whole face.) Studded with chunks of bittersweet chocolate, its crunchy outside edges form a protective barrier around the chewy interior. Totally Obvious Tip alert: You’ll be asked upon paying if you’d like your cookie warmed up. Always, always say yes.

Good hot chocolate place, and provides great product in the city. Coming in on a cold day, the hot chocolate was an appropriate thickness. They have a spciy or non-​spicy version, and you can mix it up by turning it into a mocha.
They have couches that you can sit down while waiting for your order, and they don’t have much traffic in this location on the weekend. I imagine the situation is quite different on the weekdays though.
The décor is fine, but noticed that sometimes the packaging of the gifts are a bit interesting. Orange packaging for the apple flavour?

Love love love this place! great service and everything here is just so fresh, authentic and tasty! they make all kinds of things out of chocolate depending on the holiday. for Thanksgiving they have these giant chocolate turkeys! and in the summers they make fresh ice cream! my favorite has to be the cookies and original hot chocolate, its a little thick but if your a chocolate lover then you have to try it! they offer gift cards as well which make a perfect gift.

Though not as cool as the lilliputian original in DUMBO, this Jacques Torres is amazing. I can write enough about how great this place– fresh baked goods using their fine chocolate, confections made fresh everyday, and the amazing drinks bar. Plus, for homebakers they sell their chocolate in bulk bags. The service here is always friendly and efficient, and they have two really cozy seating areas where you can chill out (or warm up) and enjoy your chocolates. Not to be missed– their cookies, any of the chocolate with chili in it (normally I hate this but they get it right here!!), and most of their drinks. My favorite is coffee and a cookie. It’s a great place for gift ideas as well with their tiered chocolate boxes, with three different prices. It’s true what a lot of people write in their reviews about it being expensive, but you get what you pay for here, and it’s very very good.

I’ve been wanting to try the chocolate here for a while, so a free afternoon and a chilly day made up the perfect opportunity. I got a medium-​sized Wicked Hot Chocolate and immediately liked it. It was not too sweet, which I often find to be the issue with hot chocolate. The balanced spice flavour made it delicious even as I sipped the last dregs of the drink. The sugar high kept my energy levels up for the rest of the day, which was an additional plus.

The 3 stars is truly for the location and the surrounding décor. The food is of course fantastic and the cookies well, we know how that goes, terrific. We tried the Hot Cocoa and my god is it thick and full of chocolate no skimping there at all. Chocolate cookies get them and have them heat em up on the griddle for perfect melting goodness. The little rum cakes were also a fan favorite, moist not dry at all and flavorful. Like I said the hike to get here if you are not in the area is tough. To use the bathroom you have to go around the counter and through the doors to what looks like the old bakery shop not in use anymore.

Utter disappointment at this location of Jacques Torres. First, the service was horrible. We were there with 3 chocolate crazed children ready to order for about 10 minutes at the cookie counter. Clearly we are people you want to have order and go so we don’t disturb the other patrons. We’re looking here, we’re looking there for someone, anyone to help us, but the woman who eventually did come to help us hadn’t even appeared to be an employee a few moments before and thus the place looked all but deserted. Nary an apology for the delay or any sort of explanation. Odd.
I’ve had the hot chocolate at Jacques Torres in Dumbo and it was something special, but we’re in a fancy chocolate bar phase a la Mast Brothers so we wanted to try some of Jacques offerings. First, none of the really fun varieties were in dark chocolate — the things with bits in them or flavorings, etc. We therefore opted for what looked to be the most frou frou variety, the «bean to bar» 70% bar.
At Mast Brothers and most of the other high end chocolate bar companies, 70% is the right balance to still give you some creaminess and lots of great unique bean flavor in the bean to bar varieties. This was awful. Like eating unsweetened chocolate or frankly worse. Could not have been a blander, less character-​driven bar of chocolate.
I’ve ALSO had the chocolate chunk cookie at a Jacques Torres in Chelsea when it came fresh from the oven a few years ago. It’s still a touchstone experience: holding up the cooking, chocolate dripping down my hand… a heaven volcano. This cookie was a sad, sad imitation of that memory. Bland, cold, old, virtually chocolate free. Again, a flavorless cookie mystery.
No chocolate is bad chocolate, you say? Well, Jacques Torres has managed to make the impossible possible. I don’t know if it is the rapid expansion or if we’ve just decided we like darker chocolate than we used to, but this experience was a true disappointment. I’d seek out other options if you are looking for an exceptional experience.

My date knows I love chocolate so after a very light brunch he brought me here to enjoy some chocolate. The shops was filled with everything chocolate: bonbons, cookies, ice cream, macaroons, cookies books, hot chocolate. Yum!
We sampled some chocolate almond bark and warm chocolate chip cookies. The bark was just ok and the cookies were a bit greasy. We got the wicked hot chocolate with fresh whipped cream.
The whipped cream was delicious. The hot chocolate was rich and had a bit of a spicy kick to it. It was perfect to sip and enjoy on a cold day with someone you love.
Too bad the chocolate factory shut down. It would have been great to see it in action.

Review for the Hudson Street location
1. The cookies are amazing, love the chocolate chip one, they have that «homemade flavor» that many bakeries miss. Plus they’re huge and sometimes warm cookies are available (swoon).
2. Although they’re a bit pricey (NYC gets away with charging a serious premium for milkshakes and ice cream sandwiches), the ice cream sandwiches are rich and decadent, made with their gelato, nestled between two of the aforementioned dreamy cookies.
3. Gelato stand outside during the warmer months allows you to choose 2 flavors for the «single» cup, and the portion is quite generous. Plus they have waffle cones! You can also get milkshakes inside, everyone wins!
4. The manager, Brittany, was extremely pleasant and helpful in reconciling an incorrect charge on my credit card… that I didn’t notice until 3+ weeks after it happened. So obviously, I bought another cookie :-D
5. Looking forward to the cooler months so I can try their positively reviewed hot chocolate

In honor of national chocolate day, I am writing a review for one of my favorite chocolate shops I’ve recently discovered.
I received a gift of selected truffles from their case of creative, mouth-​watering chocolates. OMG were they delicious! The texture was super creamy and rich. A few memorable pieces were love potion #9 (smoothest dark chocolate ever) and caramel nut nior (love the crunchy hazelnut wafer-​like addition).
Even though some of the pieces were melted and collided together, the flavors did not lose its character. By far some of the best chocolates I have ever had!
I’ve heard their chocolate chip cookies are to die for! Will definitely try the next time I am around one of their stores.
This is definitely a spot I will forget about that summer body and lose myself in those finger-​licking goodness!

Shame!!!
I have been a fan of this Jacques Torres for years, but I have been let down.
I bought hot chocolate from their grand central location. Their employee did not snap the lid on the cup. When I took my first sip the hot chocolate spilled onto my shirt. Thankfully I wasn’t scalded. But it ruined my shirt and my day.
The staff at the store didn’t assist.
I wrote to them through their website. They did not bother to get back.
So I called them with my complaint and still did not hear back from anyone.
Is this how they should treat a loyal customer?

Oh Jacques Torres and your amazing chocolate creations!
There is truly no better chocolate chip cookie in all the world! Your chocolates never disappoint, and the wicked hot chocolate is pure bliss!
Stop in at this decadently divine shop. It is a favorite in all of NYC!

The chocolate chip cookie to end all chocolate chip cookies. I’ve been using Jacques’ recipe to make them at home for a few years, and this was my first time finally trying the real thing. It was so good, I don’t even have words to describe it. When drug addicts talk about their first time using, and how amazing it was, that’s how I felt eating that cookie (that might be a stretch, but you get the point). And, like drug addicts’ subsequent usage, my recipe — while still wonderful — will never give me quite the same high.
We ran in right at closing (like literally, I made my friends jog 5 blocks), and the ladies working were so super nice. I got a cookie for each of us and some goodies for a friend back home, and the woman helping me asked, «Do you want some free cake?» Um, is that even a question? I don’t want to know a person who says no to free cake. So, obvi, I took it. A few slices of almond cake and a slice of flourless chocolate torte. The chocolate was, unsurprisingly, incredible — rich, decadent, moist, almost fudge-​like. What surprised me was the almond cake. It had light, flaky layers of dough on top and the bottom was like a cross between almond paste and custard. It was wonderful.
My friends and I plopped ourselves on a concrete slab down the block and made a meal out of all those baked goods. Best dinner I’ve ever had in New York.

I don’t eat chocolate because I don’t like it. I know, I’m some kind of freak. But every few years I get a craving and it happened to strike as I was passing by this Jacques Torres location. Six individual pieces cost me $ 10, which is nuts, but the chocolate is nice.
I really enjoyed the white and red colored oval piece flavored with chai tea. It’s delicate and literally melts in your mouth, this was my favorite and something I’d actually come out of my way for. The mini mint patty was also good, really mellow mint flavor, not overpowering at all. I wasn’t such a fan of the nut based flavors, toasted almonds, pralines, things I usually love. I thought the chocolate sort of over-​powered the nuts, until the end when you got a nice nut aftertaste.

What? I must have forgotten to review this one. Pretty much every time I’m here I’ll get a hot chocolate and as I’m drinking it, I’ll think, «Sooo much better than City Bakery.» I’ve reviewed CB too and it can just be so hit or miss. The hot chocolate at Jacques Torres is always sweet, it’s always hot (CB’s drinks often are not hot enough), and it’s always really decadent and really delicious.
Classic and Wicked are both good. Wicked isn’t overly spicy but a little cold water on the side helps (the staff will give you some if you request it)
Chocolate chip cookies are delicious and yes, as others have noted, the staff will warm them up for you if you want.
The décor in this shop is really cute. They seem to get a lot of tourists and you may not be able to get one of the sofas if they’re occupied by a group, but I’ve pretty much always been able to get a table. If you come in the winter (which is probably the best time to come), being in here is always a nice respite from the cold. Or if you like, go outside and walk down the street and let everyone see your cup so they will envy you.

I don’t get the hype. And I love chocolate! But it all just seems a little too corporate and chain-​y, and expensive for what you get. Meh.

Food (⁵⁄₅)
I only had two things from Jacques Torres: the espresso hot chocolate and the chocolate chip cookie. The espresso hot chocolate is thick and has a good hint of coffee blended with a smooth dark chocolate. Texture and consistency were rich so I advise getting the smaller cup if you don’t want to feel too overwhelmed from all the chocolate! They also offer to add in whipped cream, so that’s an added bonus! My boyfriend really enjoyed his white chocolate chai hot chocolate as well, which was an excellent blend of both flavors without being too sweet.
The chocolate chip cookie was also amazing. They’re stored room temperature in the store, but if you ask them to warm it up for you, the cookie becomes a buttery, chewy, soft chocolate chip cookie, so I definitely recommend you ask the employees to heat it up! On the downside, the cookie is a bit thinner than I’d like, but the texture and the taste are so amazing that I’ll overlook it.
Service (⁵⁄₅)
The employees at Jacques Torres were extremely helpful. She was able to help us with describing all the flavors of the chocolate bon bons and was even the one who suggested us to warm up the cookie!
Atmosphere (⁵⁄₅)
Very beautiful interior with enough seating for a chocolatier shop (couches, bar seating, a few tables). I think the normal base décor is reddish orange but we came in on Valentine’s so it was a lot of pink and red decorations for the occasion.
Bottom Line
All in all, the best hot chocolate I’ve ever had with delicious chocolate chip cookies to boot. I thought the cookie could be a bit thicker but the the warmth really made the flavors of the cookie shine.

To be honest, we went here because there was a really long line at Levain around the corner, but we weren’t disappointed! Delicious cookies and chocolate! For such a fancy place, the prices are pretty good. The chocolate chip peanut butter cookie was fantastic, and my friend managed to snag a chocolate chip cookie right out of the oven! Other friends said the hot chocolate was fabulous.

The only downside of this visit to Jacques Torres was
1 — Jacques was not there
2 — not peanut friendly at all
Yet any trip to DUMBO is not complete without a trip to Jacques Torres Chocolate. I’m not alone, while I was there a food tour stopped in for some deliciousness.
The «thing» to get is the hot chocolate. The thickest stuff this side of spain.. and the wicked is the right mix of heat (chili heat) and Chocolate sweetness.
The gourmet styled chocolates are all amazing, and you will be hard pressed to leave without one. The store has a couple of places to sit, but not a lot. If it gets busy, you will be standing.
Jacque is an easy walk from the Ferry (we took the Ferry instead of the bridge). If you want to do it up there is plenty of great pizza places nearby, and amazing looking gourmet stuff (a cookie store looked to die for)
Good luck
BTW — we served the little one the hot chocolate anyway, took our risks. No peanut allergy reaction.. .

Great place for everything chocolate. They have really tasty assorted chocolates, with really unique flavors. They even have an Earl Grey flavored chocolate!
It’s a little pricey for the portion sizes though. These are less-​than-​one-​bite chocolates. Maybe it’s all the flavor inside that makes the small portion okay.

I figured picking up some JT chocolates for Valentine’s Day was a good idea. I decided to chose my own selection. There was all sorts of pre-​arranged red heart-​shaped boxes of chocolates if you decided to go this route.
I also picked up a few hot chocolate tins since I was here. My favorite chocolate is the dark chocolate with earl grey. yummy.

These are some of my favorite chocolates.
Creamy, not too sweet, smooth, clean and flavorful. Though on the pricier side, they are definitely a treat. I can be the worst mood and a single bite of Jacques Torres Chocolate turns that frown upside down.
In addition to chocolate, they offer cookies, drinks, ice cream sandwiches and boxed gifts. If you have a chocolate lover in your life, definitely surprise them with some of these chocolates.