Jacques Torres Ice Cream

My bf and I were on the hunt for dessert around GCT. A fellow friend had mentioned Jacques Torres Ice Cream in his GCT Unilocal review, so we thought, «why not?» and decided to pay this place a visit.
Like any ice-​cream shop, they serve a variety of ice-​cream flavors. However, most of them turned out to be chocolatey flavors AKA not my favorite flavors. At least the guy was nice about letting us sample. In the end, we settled on 3 scoops: Hazelnut Chip, Vanilla and Cookies n Cream.
Instead of the same guy scooping, another female worker did the scooping for us. It is interesting to note that she scooped our ice cream into a small cup instead of a large cup when we had ordered the largest size ice cream. As a result, she basically squished all our scoops into one small cup. Then, she used her bare hands to take out a waffle cone and placed it right on top of our ice cream. Sanitation alert… Code RED! The ice cream didn’t look as appetizing after seeing how she made our order.
As for the ice cream itself, it wasn’t anything special. Standard flavors. Wasn’t a big fan of the ice cream’s consistency either. I’m pretty sure there are better ice cream options out there.

+ THE FOOD
I loved the sorbet here! I tried the mango sorbet and strawberry sorbet, and they were both delightful. The mango sorbet tasted exactly like the dried Philippines mangoes. Strawberry sorbet tasted like a strawberry popsicle that I really like. Both were not too sweet. Portion sizes are pretty generous because 2 people had a bit of trouble finishing just 2 scoops of sorbet!

We had a good experience here. We were served our three scoops of ice cream in a large cup in a quick and professional manner. They have bar stool seating on a counter around the ice cream «stand.» One side seats about 4 – 5 people along with the other side, so totaling 8 – 10 bar stool seats.
They have giant, enormous cookies in clear trays with a lid that look so delicious. They have freshly squeezed lemonade and other shakes available. The menu and customer service was good overall for an ice cream place in Grand Central Terminal.
There was a time when the lights/​electricity for this small store went out for a couple seconds but it was no big deal. They fixed the problem and continued working.
The flavors of ice cream were good but not our favorite. I guess this place is more famous for its chocolate creations (as learned from Food Network)!

Great lemon sorbet and lots of flavors. Service needs to improve though. Rudeness and ice cream don’t mix.