James Custom

I wanted to like this shop but I wasn’t a fan of the overall workmanship.
Desperate to get my shoes repaired before a trip, I dropped them off hoping for the best.
The repair man did a great job at cleaning off the scuffs but ended up adding a ¼″ heel to my flat shoes. There is also a stripe around my shoes that was shaved off at the back to repair the heel, ruining the design. Glue marks were also present. Overall, I felt that the correction on the heel lacked workmanship and the extra ¼″ heel (which was not on the shoe before) was made in poor judgment.
When I pointed this out to the man he became very upset and took it super personally. I would never yell or raise my voice, but by simply explaining my issues he was very annoyed.
They also charged me $ 10 more than my original quote. When I mentioned that he told me to give him the original quote price and get out.
With so many other shoe repair shops around, I don’t need to return.

I came here to have a pair of shoes reheeled, but left right away. the owner was very unfriendly and told me that the soles were so worn down I would have to replace them completely. He asked for a very high price and refused to just redo the heels. The way he talked to me (a customer!) was not acceptable, so I left. I finally found a different shoe repair in my area that did the complete soles for half the price in a very good quality. Will not come here again!

Unfortunately Nick is getting on in years. He doesn’t do the work anymore and has become difficult to understand. He has lost my wife’s Cole-Hasn’t boots. This is not the first time they have misplaced expensive shoes of ours. We are unfortunately done. While there just today there was another customer whose shoes he couldn’t locate. This is a very tiny shop, and it’s in total disarray.

I’m surprised that there aren’t more stellar reviews here. This place is my go-​to shoe clinic. I’m the kind of customer that can’t let go of my favorite pairs of shoes and will re-​sole, re-​heel them until the end of time. But of course, that means you have to have great quality upper to begin with. Nick is the owner and a total grandpa figure who is nice and accommodating with a bit of difficulty to speak. His son runs the shop with him from time to time and also a nice guy. Nick has decades of experience in repairing Italian leather goods and so far have saved 5 pairs of my favorites, all done with respect and high craftsmanship. They are also great at cleaning and polishing. They try their best to perserve the colors and textures of your leather. That being said, they do things the good old traditional way so make sure you are able to give them plenty of time to proceed. Don’t bother going there if you are looking for a cheap rush job. Their prices are very reasonable for the quality you are getting. They also give discounts to regulars if you ask for it. Cash only. I wouldn’t expect any sorts of computerized transactions there.

James Shoe Repair is an old school business that pays the utmost attention to a customers needs. I brought in a pair of good (but decade old) mens shoes that had worn heels and soles, as well as scuff marks throughout. I thought the shoes were done for, but then I heard about the magic in this place, so I gave them a chance. They returned a pair of shoes that were pristine and comfortable as you can possibly imagine. I have never found a shoe repair place that was this great.