Janovic Paint & Decorating Center

i don’t typically write reviews. but i have to say, the experience with the shades department has been SO awful that i have to write this. the woman who helped us there was often unavailable but when she was available was REALLY clueless. we felt obligated to use them because we paid for the initial measurements. the measurements were lost. then they were wrong. then our blinds broke :-(
the breaking part is not janovic’s fault. they were hunter douglas blinds.
BUT the experience to get them fixed was no better. the person that came to service the blinds was rude. the timing when he came was 2 hours too early. the temporary shades were not at all what was promised. the report of what was broken on the shades was wrong.
it is almost laughable that everything that could go wrong from a customer service standpoint seemingly has…
BUT i am writing this to ask you to think twice before you use janovic as your shades solution.
i wish i had.

Super helpful, knowledgeable, patient. The young woman who helped me was incredibly upbeat even late in the day, knew exactly what I needed and what I didn’t. Other stores (including Janovic) have been rude and unhelpful. Not this place. Puzzled by the negative reviews. Maybe just make a beeline for the helpful young woman?

This location is my favorite. They’re super helpful and friendly. I love how willing they are to answer questions or share personal experiences with a particular product. I’ve done quite some painting within the last year or so and I keep coming back to this store. Thanks Janovic!

I really like Janovic. Not everyone is friendly but they are good. They are also eager to get business: they offered me 15% off a 10 gallon paint purchase.

Obnoxious and disgusting service by the person at the shades section. She was eating her lunch at her desk and helping us at the same time. She used her greasy fingers to point us at binders for samples. Generally indifferent and obnoxious service.

These guys are real pros, and have continued being helpful in the weeks and months following the installation, working on a few touch ups. Shop this place with confidence.

I haven’t written a Unilocal review in a year or maybe two. The experience at this place recently compelled me to come out of hibernation.
The worst customer service I can remember experiencing. Ever. In any setting.
A footnote to that is the slowest checkout experience I have ever experienced. I was actively searching for a noose randomly hanging from the ceiling.
The worst part of this ordeal was the lady that runs the wallpaper section. Find «helpful» on the map. Go 180 degrees in the opposite direction and you will find the lady that runs the wallpaper section. She doesn’t listen, she is rude, and she is most definitively unhelpful.
Oh, and I bought stuff here. 500 bucks worth of stuff b/​c I had already done my research on wallpaper and paint and wanted to get it done but I regret that decision. It took 90 minutes to get in and out of there when it should have been no more than 30 with some friendly employees and modest efficiency.
The prior reviews are all too correct. I wish I would have read them before. They need a new management and all new employees.

Someone else already reviewed the same feelings we have, it bears saying again — THE WORST OF THE WORST OF CUSTOMER SERVICE. I would never take the time to review a store that sells paint, however the absurd nature of the sales personnel prompted me here. I do not know how they remain in business in this prime chelsea location. From one to the next, each sales person acts, responds and handles their jobs as if they would rather be anywhere else. PLEASE change, or close.

This was the Janovic on 7^th Ave near 23^rd Street… if I could give this place a minus star I would. In good spirit, I went here to patronize neighborhood stores rather than big box, but after last Saturday I will never set foot in this Janovic again. The WORST customer service I have ever experienced … truly surreal. The place is a dump and the staff, at least on this Saturday Sept 29^th, were a joke and unbelievably rude. My advice, run, do not walk, to a local HW store or Home Depot to buy your paint or other decorator supplies. I am actually still in shock at how awful these people were to deal with … just amazing and if this place bites the dust, well it will not surprise me in the least.
So, I waited a week before I published this review to see if I felt any differently, and I don’t. this place blows.

Avoid This Place Like the Plague!
I had 11 windows in my home measured by their staff approximately 4 years ago and have steadily bought window treatments from this store and having them installed by the firm. I went into the store to order blinds for the last 2 windows a couple weeks ago and had the misfortune of dealing with «Christine». I explained to her that my measurements for the windows would be in the computer system as they had been in the past and she instantly replied that customer service is closed and she couldn’t help me. Luckily I brought with me the printout of the measurements for all 11 windows and read off to her the specific width and lengths that was given to me. She slammed a few keys around and complained for over 20 minutes about how bad her computer system was and eventually took my $ 330.00 with a smile. 3 weeks later when I called to schedule an installation, I was informed by Marie in customer service that Christine put into the system that I measured the windows myself and therefore the blinds are not refundable, etc… When I tried to explain to Marie the conversation I had with Christine regarding the measurements she told me she was just reading what the computer says. I asked her to check for my measurements in the system and I was told that any information older than 1 or 2 years would not be in their system. I called Christine and she immediately became defensive and nasty stating the exact same thing… It was obvious that she and Marie had just spoken.
so here’s the deal… I have spent over 10k in window treatments with Janovic. Why would the firm delete their computer records after 1 – 2 years unless they wanted to charge me again for measurements? Why be so rude nasty and defensive during a conversation with a customer. Frankly, I am confidant that the measurements are fine and they will install easily next week BUT I will never set foot into this firm after such miserable treatment by the staff. In reading other reviews on Unilocal it seems that many customers feel exactly the same way… AVOID Christine at 7^th Avenue!

Anwar helped me pick out a good low VOC paint, choose colors and finishes, and advised me on how much to buy for the size of my apartment. He helped me choose the right tools, then got my paint mixing while I waited.
When it was all done, he even helped me carry it all to the street so I could hail a cab.
I was happy with my service!

I had a great experience with Janovic. I needed to order shades, and after much research decided to do Hunter Douglas. Janovic has a seating place with binders to go through their blind colors and types, and has a good number of samples. It was a tough decision due to the number of choices. The salesperson was helpful in placing an order — but that was it. Once I placed the order, she did not bother to tell me about installation details and seemed as if she could not wait to hang up after the order was placed. I persisted asking for details.
They placed the order, the shades arrived in 3 weeks, and I had to call customer service to schedule installation. The delivery guys called me to schedule a delivery time, I asked them if my doorman could sign which they agreed to. However, once the shades were delivered, the delivery guy refused to bring it inside and said he would charge $ 140 to bring it inside the building, and $ 175 to deliver to my apartment. I was not present since they said my doorman could take delivery, and they did not tell me there would be extra charges for inside delivery. My doorman, being a nice guy, brought it all inside.
It was easy to schedule installation. The guy was running late but installed everything in 30 minutes. The shades look amazing and provide the blackout that I desperately need to escape the bright city lights and have a good night’s sleep. Overall I had no problems, just wish the delivery people had been clear about communication else I would have had to pay $ 175 or come home to accept delivery. I would order again from here, but Hunter Douglas is expensive and I decided to forgo living/​dining area window shades and just had them installed in my bedrooms for blackout. Not sure if an online retailer would have been cheaper.

Been buying my shades and blinds from this store for years (thanks Irwin!) and have only positive experiences with every aspect of the sale. Great advise, & speedy measuring and installations. Had a few problems with a missing stick thing on one blind but had a replacement for it in a few days.