Journeys

Walked in around lunchtime looking for those lil white keds everyone in soho is wearing. The woman that helped me was super nice and was very tolerant when I asked to try on multiple styles. Walked away with some white vans (way more resilient than keds albeit ~$ 10 more expensive). Solid.

I give this store four stars ONLY because I have been coming here for quite some time, AND they have exclusive kicks that other stores DON’T. Some of my favorite sneakers in my collection have come from this store. I would bump down a star due to customer service. Its very hit or miss.
Sometime the employees pay NO attention to people walking in the store, and other times, when a manager is walking the floor… they are more attentive. Its annoying actually. But I go because of the exclusive shoes and prices.
It would be great if they could improve the customer service though.
But I will continue to shop here.

The first time I went into the Union Square Journeys it was to get a pair of combat boots. The young man who assisted me was very friendly and very helpful. I liked my first experience there. I broke my headphones one morning so I popped into Journeys to get new ones. Being helped by another sales associate, he too was very informative and also very helpful. I even got the chance to talk to the stores manager where I told him how he had such a great staff. The manager as well makes it a very nice experience. He had customers in the store and continued to have small talk even though I wasn’t sure if I was purchasing anything else. He was nothing short of kind and attentive. Now I regularly go in there for shoes and accessories. Although I do have a Journeys near to me at Queens center mall, they had not left a lasting impression where I wanted to go back. To me, this is by far the best Journeys from their many selections of shoes to their outstanding customer service.

I need very specific sizing (2 – 2.5 size difference between my left & right) so when I went in I didn’t expect much joy. After I explained my requirements, I was given the usual wave of the hand to choose from what was on display. Most of the stuff was not my style, but I did see a few thing I liked.
My first 2 choices crapped out, but I will say that the young woman assisting me actually come back with a suggestion, but it was not me.
After some prodding & my actually having to encourage her, she offered a plan, but it was one so obvious that I actually fault the management for not using it more often (especially since it would have avoided most of the complaints I see listed here).
She told me to pick out a few examples of what I liked & «maybe they would let» her «use the computer» to see if my sizes were available. I selected 4 & after about 10 minutes, out of view in the back, she came out with what I ended up buying.
To be honest, I’m so tired of complacency in retail, especially in «hip» establishments. I figured I take a minute to give a shout out for the help I got… in the end.
Why on earth, in the 21^st Century, when the inventory is already entered in a computer system, the sales people need some kind of special permission to use that info from the sales floor (if that is indeed the case)? As a customer, it really discouraging to have to sit there waiting for an extended period of time in the hopes the mission will succeed.

I walked into an almost empty store.
«excuse me do you guys have _​_​_​_​_​?»
her reply «ummmm sirrrrrr we have what’s on these walls right here. if you don’t see it, we don’t got it… but we got more. mmm hmmmm»
sound logic if I ever heard it. fuck you shoe lady!
worst.journeys.evaaaaaaaaaar

This place was crazy busy, and yet the staff managed to answer every question my friends and i had. Got us all the shoes we needed, and made conversation.
No need to say more! This place is filled with fantastic shoes and fantastic people! I will be back! Plus open til 11! For late night shopping.

I heard about this store awhile back from some girl who I admired her Keds sneakers. I kept telling myself when I get the chance I will go to this store. Well, last week I got the chance and was soooooooo impress. I saw all kinds of boots brand names and some that are way unique. I was looking for unique and unique I got. I was worried they would not have my size. I wear a size 10 AA or medium. I asked the salesman cautiously do you have my size and he came back quickly with my size. I tried on my cowboy looking boots for the winter and it fit like an glove. Of course I need thicker socks, but at least they are comfortable. Even the manager at the store is nice. I will be back for a more unique sneakers or boots experience. I finally found another place besides Fluevog to get unique comfortable boots! The best part it was not expensive. I spent 52 bucks baby with tax included!

This Journeys always have a good selection on the sale rack. The people here are a bit more laid back that I like. All in all it’s a normal Journeys. Not really anything different, It’s next to a Taco Bell/​Pizza Hut so maybe that stands out more.

Okay, the 5 star rating is specifically for two reasons.
A. This store always, and I mean always, has my size. Its tough to find 10.5 but this spot comes through every time.
B. They have pretty original stuff, even though the brands are commonplace, the styles are legit original
F. The one thing that wasn’t so tasty, was the service. Last week I was in there, and the hip-​hop/​b-​boy/​renegade-​of-​funk sales dude was so sedated that I wondered if I should go rummaging through the stock room myself so he could just sit there and veg.
ay-​yay-​yay.

This is maybe the worst Journeys I’ve ever been to. I came here to buy a pair of shoes for work. Found a pair I liked, asked if they came in black, was told they only had what was on display. Okay. Fine.
Found a pair I liked in black, got a variety of a few sizes — they were all in brown. Funny, the brown ones weren’t on display, so seemingly, they shouldn’t have them, right?
Went to the counter, asked if I could get them in black. I was told they only had what was on display. I calmly explained that there were a pair of BLACK ONES ON DISPLAY and that the brown WAS NOT DISPLAYED ANYWHERE. After about half an hour of looking around in the back, they managed to find them in black.
Seriously awful service. I’ll just go to DSW or something instead.