Journeys

This location is CLOSED. Go to the Union Square location. If your looking for TOMS, Journeys only carries them at their Queens location.

Went in for something simple: Converses All-​Star orig, black with white toe caps.
*First Store Associate :
Sees me glancing at shoe racks
initiates question about what I want. I answer «I’m just browsing something for a costume I plan to wear».
Shrugs it off with a glance (I’m very observant even if I’m not directly looking at you).
Yea, salty.
I come back a bit later because I simply needed it for the costume.
*Second Store Associate

Gets the Converses I requested.
Walks right by me by the entrance as she thought I was still standing.
I stand up and walk over to her so I can try the sneaks on.
I was unsure still based on size but I said «it feels okay».
Store associate says «so get it then».
So I did, not because of that option but because I didn’t want to spend any more time in this store than I have to
As I make my way to the cashier, «how about some socks» she says.
«No thanks, I have socks»
Pushes even harder for me to purchase some low riding socks.
I appreciate the kind gesture but do I look like the kind of person who DOESN’T have socks?
Pay for the sneaks.
Never coming back to this store.

I came to Journeys during a «n’or-easter» so it was not very busy. I want to say that a very charming, knowledgable, and funny sales associate named «Evie» helped me. She was fast, courteous, collaborative, and willing to be straight-​up about my style and what it would take to succeed in wearing such phenomenal Sorel Boots for the Ladies.
a dear friend of mine works in the shoe department of a sporting goods store, and informed me that the prices at Journey’s for the 2 pairs of boots I was looking at were very GOOD!
I have come into this store a different time where the sales associates have been super welcoming and kind. But tonight, Evie rocked my world, and although the boots I wanted did not exist in my size at that moment, I walked out feeling better than when I walked in.
I recommend frequenting this location when it is not crowded, because the customer service is the bomb.

Got my shoes pretty easily. Staff was friendly.

If I could give this place minus one star, I would.
Though I love the style of kicks they carry, the service sucks with a capital S. The associates act like they’re too cool to help you, and all they do is stand around and talk shit to each other. I’m sorry, even though I love tatts & piercings, having any and/​or lots of them does NOT make you cooler/​better than anyone else.
When I finally got someone to help me, there were these particular pair of Nikes that I was looking for, and they actually had my size. I asked the cahier to hold them for me, and told them my name. Came back later that night, and when I wanted to purchase them, they sold them to someone else. The chick didn’t put my name down. ARGH!!! Was Lauren H. gonna have to choke a bitch? Though I wanted to, I didn’t.
The girl that helped me when I came back to the store was really nice and actually helpful. I wish I had gotten her name so I could at least give her a shout out.

Pretty much had to beg for service. And once it was given, I was constantly being pestered within two minutes about whether I wanted the shoe or not and whether I wanted socks or not. Sorry, but I’m taking all the time I want to decide whether I want the pair of shoes or not. And I got enough socks. K thx bye.

The store looks small from the street entrance, but it spaces out towards the back, just gotta get through the bottleneck entrance of cluttered products.
In the back, it’s more spacious to roam and look at the displays with booming music selections.
So far, there’s always a sales associate to greet me and ask if I need help; much appreciated.
In the back, there’s a sales rack and the items are okay. Again, the staff workers I’ve asked took the time to help me out whether it be a size request or getting an honest opinion of the product.
Prices are okay, standard costs that I see around. Service has been good so far and I’m a fan.

This location is really small and I felt really crowded in there. Nice selection of shoes, and the guy who helped me was patient even though I sent back like 3 pairs of shoes until I found the one I wanted to buy. The only complaint I have is that there was a smell next to the door which gave a me a headache. Will I come back? Maybe…

I like the store, just hate the sale associates. They are not helpful. The store is small so I don’t know how they can’t see me needing assistance with a shoe size. It’s really crazy. I like their selection of sneakers, but I don’t know what is up with these employees. I have no idea who is hiring these people.

Rachel called it. It wasn’t even busy yet the salespeople ignored me for over 20 minutes – even when I stood near the doorway to the back room. I had two pairs in my hand and was going to buy both pairs – that is, if I had been able to try them on.
I was beyond pissed. The sales people didn’t even want to help the people they were helping… I heard one guy tell another…“Man, you get that one.“
I hope to God a manager sees this and fires everyone there.

Ugh, what a horrible place! I wanted a simple pair of beige Vans and I thought Journey’s would be able to handle my request. This location is completely cramped, chockful of tweens and really loud pop punk music blasting. But I kinda knew Journey’s was like this, so I swallowed my pride and tried to find a sales person.
*Tried* is a key word here. All of the people who worked there were literally too busy CHESTBUMPING eachother to help me. One dude knocked me over in what I think was some sort of game/​race versus his coworker. Seriously, what the hell?
I eventually got some help and I asked to try on my size and the next side up. 10 minutes later, the kid comes back with only one size. And, as the saying goes, «If the shoe doesn’t fit, get out of Journey’s before someone shoots an arrow through you»

I put a hole in a my boot because I treat my boots like sneakers. I walk miles in them. And if there is one shoe that I can’t live without, it would be my boots. They are my universal shoe for walking, the office, and clubbing.
So what’s a girl to do when she can no longer wear her boots to work because it’s too embarrassing and every other store is only carrying flats, high heel party shoes, and sandals because of the season? Duck into Journeys and grab the last available pair of ankle boots! And yes because it is «Spring» in NYC, these boots were dirt cheap. I won’t tell you how cheap they were because I don’t want to jinx them to Payless quality but I’m pretty happy with them and if they only last a few months, it’s okay.
BTW, the shoes are pretty cute. They are black ankle boots, pointed toe, leather pleather?, kitten heel, and with a zipper and silver chain in the back. They make my feet look tiny.
Service is really quick at this Journeys despite the foot traffic that walks by. Service is smart too. The salespeople look up your shoe in the computer to tell you what sizes are available before they even venture off into the stockroom. There are tons of chairs to lounge in or try your shoes on comfortably. This Journeys has a wide selection of heels, fashion sneakers, socks, t-​shirts, and flip flops. Oh my gosh they have so many crocs they make crocs seem cool. This shop is a great place for presents, teens, and those who need some cool shoes. The brands are hip and trendy from Vans and Converse to Reefs and Diesel.
I’ve been to Journeys a few times to browse but the other day when I really needed a pair of shoes (after Macys failed me) they really delivered.
BTW, if you opt to not take the shoe box with you home, the shoes are non-​refundable.