Lia Schorr Skin Care

So, okay, I understand that the customer service can be a little gruff. However, this is more of a personality/​cultural thing, and I happen to know that Lia is a sweet and caring person. (I have been coming to her for years, and have witnessed many exchanges… including last time when she threw in a free service because a returning customer was out of work)
Putting personalities aside, these ladies are really good at what they do. I’ve gotten excellent facials here at very fair prices. Same with the massages. I highly recommend this place for someone who really needs a great esthetician and can handle different personalities with a little grace.

Lia is one of the rudest people I’ve ever met in my life. Forget having a relaxing facial she bursts in the room 3 or 4 times, switches technicians in the middle of a session and doesn’t close the door behind her. All she worries about is how she’s getting paid. Spare yourself a horrible experience and go somewhere else.

The woman who did my pedicure was GREAT. Lia Schorr is not. She does not have any customer service skills. She is not friendly nor welcoming.
She welcomes the money, though.
I have never had to pay $ 47 for a pedicure where my feet are placed in a BUCKET! When I asked Lia how much for a pedicure she said $ 45 (the value of my GROUPON+ the $ 2 tax) in cash. When I checked the website it says $ 40!
My Groupon had expired and I had planned on not letting it go to waste. That is the only reason I had this pedicure done.
The woman who did my pedicure is the shining star in that place.

Extremely disappointed in this establishment. I had bought a groupon for a facial and decided to pass it on to my mom as s gift. I called the spa a few days before to let them know my mom was taking my place. I called again a few hours before her appointment. As my mom walks in she is greeted with a racist remark coming form Lia Schoor herself. «Are you looking for work?» What kind of welcome is that! My mother is of Latin heritage but that does not merit such a stereotypical and demeaning approach. Despite the excellent facial provided by the actual tech we are not coming back.

The Cons:
— Facialist left me in the steam for 17 minutes, and only came back when i started yelling «hello?» because I was dying of heat and have never steamed for more than 5 – 10 minutes before.
— Receptionist came into the room to talk to the facialist 3 times during my facial. Once was to ask «can you use eyelash tint dye for a brow dye?» and once to complain to the facialist that another client was waiting in the waiting room for her facial. I mean… if you’re going to try to do two clients at once, my advice is at the very least don’t TELL the clients.
— Throughout the facial I could hear the receptionists chatting to each other, and also got to listen to the speakerphone (yes, speakerphone!) of her sitting on hold.
The Pros:
— Facialist was very experienced with extractions and understanding what the right chemicals were to use on my sensitive skin. My face looked great afterwards.
Bottom line, Facliast needs to move to another spa!

This review is late as I got services back in May. The facial & massage were great. The two people that took care of me knew what they were doing.
The 1 star goes to the owner/​manager Lia Schorr herself. I was very disappointed at her lack of tact. First she pressured me into buying a $ 500 package! And made me feel bad that I didn’t take her up on it. This was at the beginning as soon as I walked into the tiny reception area. I presented my Groupon and because it has expired she worked out a «deal» for me. I was totally ripped off! I had to pay an additional $ 83 for both the facial and massage. The groupon was for a total of about $ 99 (facial & massage). I hope Groupon stops offering deals with this business.
So I ended paying the regular price after she made me pay the additional amount.
Total = ~$ 185 + ($ 40 tip for each service).
As I was walking out she told me if I took care of her staff… look lady I am a very good tipper and you do not need to tell me. Unbelievable! Business must not be doing well, since she was desperate and rude to a new potential client.
After some thought, she’s a bit of a con artist too. Do Not Go Here!!! You’ve been warned!

If there were a «zero stars» option, I’d choose it. If you are considering this place and doing your homework, do yourself a favor — listen to the reviews and take your hard-​earned money elsewhere.
I got a facial here several years ago. Why did it take me so long to write a review? Oh, that’s right: I chose to block the experience out of my memory and pretend it never happened, that’s how bad it was.
Pros: Having been there once, I will never make the mistake of coming back.
Cons:
1. I got a Groupon gift for a 60-​minute facial, and just like everyone else here says, wasn’t able to actually book the service for months. Lia was rude every time I called (that should have been a red flag). She claimed they were fully booked all day every day — but really, how realistic is that?
2. My facial rang long but not because I was actually GETTING a facial that whole time. Most of it was waiting around for the therapist to come back. Several times, the therapist left me alone in the room for a long time. I am not really sure what I was supposed to be doing, but I was just laying there, wishing she’d come back and release me so I could go home. The last time she wanted to leave the room and said she’d be right back (right back = at least 20 minutes in her world), I finally said I had to go. After reading other reviews, I confirmed what I thought was happening — she was taking care of other clients at the same time! I have never been to a place that does that. That alone is reason enough for me to never come back.
3. As I was finally liberated, I went to check out. Lia was at the front desk, and right then her phone rang. She answered it, then whispered to me: «Hang on… it’s international!» I waited and waited while she proceeded to casually chat with the person on the other end of the line… No, nobody died. No, they weren’t calling with an emergency. (I understand the language she spoke — just talking about this and that, nothing of substance.) But clearly it’s more important to Lia to catch up with friends than take care of customers. I should have walked out right there and then. She had me waiting a while — at least 10 minutes, if not longer.
4. At the end, she double-​checked the tip I left, to make sure she deemed it sufficient. I think she even made some sort of a comment about ‘taking care of the girl’. In retrospect, the appropriate tip was $ 0, and that’s what I should have left.
5. On the way out, she said, «Will you tell all your nice friends about us?» You bet I did — with a loud and clear message: NEVER GO HERE!
This is what I actually remember… This is probably the watered-​down version of the terrible experience it was, given that it’s been a few years, and I’ve forgotten some of the details.

The ONLY reason why I’m giving this establishment 1 star is because the system won’t allow for a zero. The facialist by name of Eugenia is truly amazing at what she does and a professional. The owner, Lia, on other hand is rude & crude. When I arrived she was decent. As I’m getting my facial I hear Lia walking through the hall speaking in her native language, being rough with her employees (I understand Russian). Towards the end of my facial I overhear Lia tell my facialist to hurry up and get the fat lady out of room 4 already. I couldn’t believe she would speak of a paying customer that way. When I walked out of my room, I looked up at my room door. Low and behold I was room #4. My heart sank. Take an etiquette class, lady! You lost my business.

Just tried to book a massage appointment for next week and the woman who picked up the phone was rude and sounded like she just didn’t care. She told me she was completely booked Monday-​Wednesday, and instead of apologizing she said quote: «What you want is what you want, and I cannot give you what you want.» Well, what YOU want is MY money which I’ll be taking elsewhere.

the stuff is very professional and very friendly would definitely come back. Tip: try to ignore front desk and u will be just fine!!! body scrub amazing !!!

I have been going to this spa for a year and my five stars are for Eugenia. She is an amazing facialist. My skin started improving once she started working on my skin. I got rid of all other products I was using and only use two lia schorr products; the glycolic face wash and mud mask. I am very happy with the results. Eugenia is very experienced and will fix your skin!

Got discount facial, pedicure & stone massage in JULY. Couldn’t book my massage until November. had to call 4 times to get that appointment. Ms Schorr has been there 20+ years but her management is haphazard at best & spa treatment are fine, not special.

I purchased 2 vouchers through buywithme (spa promotion) for $ 45 each — 1 for a 60 minute hot stone massage and another for a 60 minute facial. I called to make my appointment and spoke with Lia first, mid conversation she rudely put me on hold as soon as I mentioned that I was using the promotional vouchers. A receptionist then picked up and I mentioned that in addition to the 60 min massage and 60 min facial, I would also like to add the ½ hour scrub… she started to book and then I read back what I wanted and tried to confirm that it was going to be a 2.5 hour experience. She put me on hold and Lia picked up and told me that yes, one voucher was for a 60 min facial but that the «60 min hot stone massage» voucher REALLY meant 30 min scrub and 30 min massage (this was not mentioned ANYWHERE) on the site. I then told her that she was wrong and this was not what I purchased at which point she said «this is not between you and my spa — whatever the website mentioned is their issue». I said I would call the website because the massage that I purchased was very clear and she said fine and hung up the phone on me. The website was not surprised and refunded my money right away. NEVER AGAIN LIA!

My friend gave me her Groupon for a 45-​min stone massage and a 45-​min pedicure, and since I find it odd to turn down a free gift and/​or massage, I wasn’t all that concerned about the low ratings for Lia because she wasn’t giving me my treatments.
The overall condition of the spa was run-​down and dated. This was my first impression– so from this, I wasn’t expecting top-​notch service or ambience.
The stone massage with Vaco (Marco?) was a good massage– good pressure, relaxing and felt like more than 45 minutes– but like a few of the other Unilocalers already mentioned, there was a lot of oil all over my body/​hair, and good thing I didn’t have any place to be. I didn’t feel like he was unprofessional in any way like others have said. I will say though that the tiny massage room was an unconverted bathroom (there was a shower stall in it), and the towels were all different colors – just not very professional looking. It just seemed like I was in someone’s outdated NYC-​sized bathroom with a massage table stuck in there.
I had already done a pedicure elsewhere the week before, so what I got was equal to a basic pedicure. It was fine but the weird part for me was when I was escorted out of that room and into the lobby to dry instead of letting me dry in the nail area, not like there weren’t any other customers in there waiting to use the chair.
I don’t know how much anyone would pay for these two services, Groupon or otherwise, but I am happy getting a pedi followed by a chair massage at my local nail salon for the quick-​and-​dirty version. I wouldn’t pay for what I got at this place (and lucky for me I didn’t!).

To make it simple here’s a copy of my email I sent the company BEFORE I realized the lady I was referring to IS «the company». So much for those emails
Hello My name is Felicia Harris and I am writing in response to my visit at your spa today. My girlfriend Tanya Nelson purchased a groupon for herself and me for my bday back in October, and we finally booked our appointment for today however, we were excited until we arrived.
The woman at the front desk who gave me the name of Maria (I think she may have lied about that) was very rude, dismissive, curt, & impatient. She did not display any professionalism in dealing with us. We were both taken aback by her demeanor n attitude. This is not what I am used to experiencing at upscale establishments. I thought that she owned the place and that’s why she treated us as if our business didn’t matter.
Anyway, we were booked for 1pm for massages and pedis. We arrived early and both had great massages, both massage therapists were nice and professional. The massage was so great I vowed to myself that I would return.
Once our massages were done we were told that our pedis would b a little delayed and we could wait in the waiting area. After waiting 10mins and remembering that someone was already sitting in the pedicure area waiting for delayed service also I asked the lady at the front counter very nicely, «excuse me but can u tell me how long can we expect the wait to be»? She replied 40mins. I replied «oh no I’m sorry but we can’t wait that long». Is there any way you can accommodate us for not having the pedis? That was enough to piss her off. She said we could either leave and come back in 40 mins, wait or leave without them. I told her no we would not like to leave n come back the same day is there n e way else she can accommodate us? and she became even more angry. The best way I can describe it is as she seemed like I was bothering her. Like she just wanted me to leave. She said what do u want me to do the staff is late I can’t do nothing about that. She stated this with attitude and annoyance in her voice. I then said in a stern but steady tone, I understand that, I’m simply asking u if u can accommodate us in another way other then us waiting 40 mins. At this point she gets frustrated n says I don’t know what u want me to do u can wait or leave or take a gift certificate to come back another day! I said exactly there u go «a gift certificate» that’s perfectly fine. It’s an accommodation which is all I was asking you for. I gave a sarcastic thank you because her behavior was unbelievable to me for such a position. I also asked her if she was the manager because I couldn’t believe an employee would be treating guest that way and I was shocked when she said no. I asked her was the manager in because I wanted to complain n she said no. So I’m sending this email and duplicates to every email I find related to this spa in the hopes that she is no longer the face of anyone else’s first experience. It was horrible! Also on my way out there was a lady waiting in the lobby who stopped me n my friend to ask us our opinion of the spa as well. Just like us she walked away with a gift cert. for her pedi and said she found it weird that the spa suggested she allow a male (my friends massage therapist) to do her body scrub which is a naked procedure. She was turned off by that and said she also had purchased a groupon. We kinda chalked it up to maybe this Is how Groupon customers are treated. My girlfriend kept apologizing to me for the outcome and I had to keep assuring her it wasn’t her fault. Had it not been for the receptionist the experience would have been fine. I’m left with disappointment, a bad taste and sticking to my usual massage parlors in the bx and my at home massage services. The only reason I even dealt with her attitude was because I didn’t want my girlfriends money to go to waste.
Truly disappointed
Felicia Harris

Felt very compelled to write a review here. I’m a pretty easy going person and typically see the good in things and people. Even with a Groupon discount– I would have rather paid the extra $, at a different spa after this experience. And should have read the reviews first!
This place has the worst, highly disrespectful, and dismissive costumer service I have encountered in a service oriented business. How Lia Schorr stayed in business as long as she had, is beyond me.
I haven’t been to Lia Schorr in over 6 years (now I remember why) and Lia had the audacity to tell me the Groupon I bought was for first time costumers only (never stated on the Groupon). She told me this while I was undressing for my facial and after having me wait for 40 minutes for my appointment. I had a 1:30 appt (and was on time), didn’t get in until 2:10.
Meanwhile, when I made my appointment and when I arrived at reception, I specifically told them I had a 4pm meeting and couldn’t be late. So when I made a 1:30 appt for a facial and mani, I figured (and was told by Lia) 2 hrs would be enough. Never. Again. She was not only disrespectful, she actually told me to go sit down because «you’re stressing me out». Who says that in a customer service business and your customer is respectfully stating they can’t be late to a meeting.
Save yourself the Groupon discount and your $ for another spa.
This place is not worth the discounted services.

Lia deducted a lot of stars here…
Long story short my fellow Groupon Users:
Although you paid for the package, you must make appointments yourselves (facial, manicure,. whatever you paid for) Lia does not seem like she is interested in what you’re going to go through today.
You have to make sure you get what you paid for by making appointments yourselves!
Lysa and Eugenys? Evgenys?.. Were taking care of us today. They received $ 100 tip! (Make sure you claim it guys. We left it at the front desk with Lia)
Lia, you really need to lighten up, otherwise you will lose very valuable customers. Groupon is a very great way to make regulars with awesome service. But if we feel as stressed as we were when we walked out (after a very wonderful facial) all the pleasantness your employees gave us tumble down INSTANTLY.
Eugenys! Or Evgenys! You gave me my first New York facial. I hope to speak to you more about your Los Angeles experience! I’m sure I’m not going to miss California any time soon.

In 3 words: not worth it.
This place gave a decent massage but the towels had holes in it like they’d been devoured by mice and the service was blah and unorganized. Not a relaxing experience.

Okay, I admit it, I am a spa whore. I saw the Groupon for the facial/​micro-​dermabrasion and thought — how bad could it be? The problems with the spa are plentiful. One may wonder why Lia would not read the numerous reviews and learn something from her customers. While there are those who will only book using a LivingSocial/​Groupon and may not return, there are numerous people (myself included) who use the deals as an opportunity to try out new places and would return paying full price. Lia just lost a potential steady customer.
This place is in no way «spa like» (my dentist’s office is much nicer) Lia should clearly invest in upgrading the entire place, although I cannot imagine that it ever looked good — so plain and uninviting especially the treatment rooms. My room was brightly lit and bare except for two newspaper articles about Lia which were framed and hung on the wall.
Evengia (?) didn’t introduce herself or ask my name until I asked hers. Not a big deal but certainly one would think she should introduce herself to a new client. I think she has the skills to do a great facial but needs to take the initiative. I take exception to being left alone for 10 – 15 minutes during BOTH the steaming and mask. Why not use this time to do a shoulder or foot massage as other spas do? I am not sure if the poorly executed treatment was due to my using a Groupon (I did call prior and was advised it was a full one hour facial) or Lia is just trying to get as many people as she can in and out and has told her staff to skimp, pitiful either way. While the spa chair was comfy and a nice change from the regular spa tables, the bright lights were left on the entire time and I found it difficult to relax.
After my facial, I went to the front and asked Lia to change a $ 50.00 so I could leave a tip. Lia said she didn’t have change so I should just leave less money! Lia then asked if I wanted to purchase a «package» of three facials for $ 200.00. I politely said I did not. Lia then said, «I heard you get monthly facials, where do you go? «When I said Exhale Spa, she then asked — «don’t you think we are better than them?»
Actually no Lia, you are not even close.

Me Likey!!! I was worried… oh so worried about the reviews I saw, but I guess they are just better at the simple stuff. I love, love, love the manicure chair. It’s a vibrating chair and we got UP CLOSE AND PERSONAL! More action than I’ve seen in years hahahahaaaa!
Pleasant atmosphere… Lia loved my daughter and treated her like a princess. I have to say this experience is worth the aggravation…$ 25 worth :)