LOFT

I just encountered their obnoxious policy of: if you exchange an item you can no longer return it. The company pushes these summer items months early so you’ll stock up on their brand of disposable clothing in advance. I had always liked their cardigans; they last a season and are simple. But I’m really disappointed that I came in with a receipt and an unworn tagged item a few weeks after buying it and wasn’t allowed to return it. And the worst part is I was offered a merchandise credit — not for what I had paid, mind you, but for the current sale price, which was about half of what I had paid. Shitty all around. I won’t be shopping at Loft again.

The staff at LOFT is amazing. Gigi was a rare find these days, in retail. She was so helpful and knowledgeable. She bent over backwards to make sure I received a dress before I left for a long trip– as a student. I trusted her advise on a size (I wanted to order a size larger and she insisted I didn’t) and the dress fit perfectly. Everyone was exceptionally helpful. Thank you!

Really helpful staff. Glad to see their sale section a bit more organized! Always helpful when you’re actually able to see the sizes of all the clothing hung up.
Enjoy shopping there!

My girlfriend loves this store. Very clean and organized. Staff is helpful. Almost always leaves with 100 $ worth of merchandise.

Very bad customer service. The manager (I guess?!) Tulli didn’t accept my return with tags and receipt because I didn’t have my passport with me. She didn’t take my international drivers license — with which I can rent a car, check-​in to a hotel etc. It is good for making purchases at any store, but she wouldn’t take it for a return with receipt.
The really bad part is that when I returned some other stuff she didn’t ask any questions. All of a sudden, they made up a rule and became very rude. This also shows that they have no processes and rules. And I have made so many returns in my life, noone asked for a passport!
Ann Taylor Loft, you are trying really hard with your redesign to be a better brand. But please educate your employees first.

I have one word. LEO!!!
No, I’m not talking about astrology.
I was in a huge bind (24 hours to find an outfit for a networking event). I popped into LOFT. Was greeted by 2 employees — described what I was looking for and within 5 minutes, Leo found the PERFECT outfit! And then to top it off, while I was in the dressing room, he came back with an adorable dress that also fit perfectly!
As someone who hates to shop (I know, am I the only female in NYC to admit that?) Leo made the experience pleasurable and efficient. He’s got a fabulous sense of style and he can read people’s styles and personalities pretty quickly too.
Trust me, he is on to greater things soon. I just hope he is still working at LOFT when I return in the near future!

Clean store, pricy clothes. To get assistance you have to ask. The staff seemed to be in their own world talking to each other.
Spacious fitting rooms and mostly clean… there was a large stain that appeared to be coffee in my stall.
I gave 3 stars for the cashier because she helped me out by removing my tags so I could wear the green tank I bought (on sale $ 6.00)

This place keeps me winning.
Loft is a chic comfy option for work and play and this location has been good to me. I am usually in the neighborhood about once a month because my daughter is training with Fresh Air Fund to be a counselor for the summer camp and I always pop in.
The store is clean and very well staffed. Their are visible employees on the floor without you feeling hassled. There are about 5 registers that are also well staffed. The lines move pretty quickly (about 5 mins max) and the staff is pleasant.
Merchandise seems to turn over rapidly but you can usually find a lot of new merchandise. The sale section is very big and that speaks to my heart. They have one of the best selections of new and marked down accessories, especially statement necklaces. That works for me. I use loft as the go to for such items to jazz up a basic tank and jeans outfit and kick it up several notches.
I say dive right on in!

The location is very convenient. I generally zip in and out with my friend. The store is very neat and tidy. The staff is friendly and helpful. I never dread stopping in. I can always go back to work on a Monday to tell my coworkers that I saw something nice from Ann over the weekend. They will then always go check the style on the website after I give them my opinion on what I observed.

Oh, Loft, how I love you. I’m only slightly ashamed to say that 90% of my work attire comes from Loft (I’m kind of like a walking billboard Monday through Friday) but there’s good reason. Loft is the only place I can run into, I’m talking 15 – 20 minutes tops, and come out with 5+ work appropriate, reasonably priced (especially if there’s a sale!) tops/​pants/​etc. that I actually like.
I’m not usually too picky about which Loft I go into, but this is a particularly good one: nice-​sized fitting rooms, nice employees and it’s well laid out.

This Loft location is huge and has it all! I love the Petite section and the staff is so attentive and helpful. I’ve gotten a couple professional clothing items and a lot of casual (yet chic) things. Love their jewelry section as well. Love how you can go before work at 8am and start your day off with a nice lil purchase.

After taking a hiatus from this place for a bit I can say I’m back to my old shopping
ways!
Their clothes became so drab at one point, they couldn’t rope me in on their best sale day.
However, after a renovation and a major design change in the clothing dept. it’s back to being one of my faves.
Love, love, love their petite section (short thing that I am :))
The dressing rooms are roomy and bright. The staff is always helpful and very polite. They also open up at 8am so should you have an early morning urge you can indulge.

So convenient. Great clothes. Great prices (especially when things go on sale), the staff is friendly and they open up at 8 am so you can stop in before work if you have a fashion crisis on your way in.
Awesome.

The Loft is near my work place so I pass by it a lot. I like the store, clean & organized but last week when I was there it seems the employees were more worried about putting «sales tags» and talking w/​each other than helping me. I have though been in here when the staff was overly helpful so who knows, as any retail store… it is a shot in the dark and you just have to pray you find someone who knows what customer service is.
There are many ways of getting coupons online, magazines & I wouldn’t shop here without one, as for example I brought a dress that was over $ 100 dollars but had a coupon for $ 25 bucks off (salesperson seemed annoyed by this) and still it was a overall a $ 220 dollar purchase for 3 items. It is a good store, not crowded.

Has great clothing and great manager. The other customer service, staff in particular at the registers, are extremely slow.

I mentally steel myself against the urge to buy new things, but the window displays of Ann Taylor Loft beckon! They promise brightly colored, prim miss clothing that calls out to my inner Soccer Mom. But I never pay full price for something at Ann Taylor Loft. Why? Because patience is rewarded, grasshopper-​san. Whatever it is that I want is bound to be marked down in the coming weeks.
I’m a fan of ATL accessories but have noticed that the quality of the clothing can vary. Some of the cardigans I’ve bought here don’t hold their shape well & even a wash in the delicate cycle can result in small holes.

Ann Taylor Loft is right up the street from my office, as is a Gap. Last week, I tore my shirt in the middle of the day and needed to do an emergency shop. I stopped into Gap first (it’s closer), grabbed maybe ten shirts I liked, and none of them worked. A little disheartened, I continued up the block to the Loft. I grabbed another ten or so tops, but lo and behold, this time I was choosing between four or five I liked (I left with three).
It’s not the world’s most exciting clothing store, or the height of fashion, but if you aren’t stick-​thin and you need something work-​appropriate and comfortable, the Loft is a good bet. Prices are reasonable, service is friendly enough, and clearly for me it’s a much better fit than Gap!

I have to admit, most of the stuff at ATL is hit or miss (emphasis on miss), but man when it hits it hits so damn good. Anyway, pretty sure ya’ll know what Ann Taylor Loft clothing looks like*, so no need to explain any further here.
The four star review is mostly for Lauren who helped me pick out two romantic cardigans, a pair of work pants, and a pair of black tights all for slightly under $ 150. She really knew her stuff, was excellent at figuring out my size, and suggesting clothes that really fit me well. She was also 100% professional, not too ditsy or over enthusiastic. Maybe a little pushy in getting me to sign up for a ATL credit card, which i did, but whatevs. no bigs. Honestly, for 20 minutes of my life today, it felt like I had a personal shopper or something.
*Though, if you don’t, make sure you physically go to the store to check it out. The website can be very misleading. Consider yourself forewarned.

On a quick spin around the area in between meetings, I may have inadvertently found myself here. Something about buy one sweater get one half off or some such siren song.
Dorris was ON IT with regards to helping me out and customer service, but do they get a commission? The woman at the register didn’t ask if anyone had been helping me.. .
I don’t know that I’ve ever actually purchased anything from an ATL, though I pop in from time to time looking for work staples. I certainly found things this time around though, and shopped like I had just won the lottery. I haven’t, so hopefully the ramen noodles I’ll be forced to eat for a month don’t play too much havoc on my waistline making me unable to wear the damn clothes anyway.
One little gripe though was in trying to find a top in another size, the girl that went off to look was gone for ages and finally came back with the right size in another color as the best she could do. They just didn’t have the one I was looking for. Until I wandered around hoping to find a second sweater (so I could at least have the vindication of getting what I went in for which was a DEAL damnit) and found an entire additional section of the tops, including the size and color I wanted. Know your floor girls.

I used to come here a lot to get work clothes back when I was a poor, confused 23 year-​old, just starting out in publishing. But I would end up getting bored of those clothes with a quickness and end up either trashing them or giving them away after a month or two.
Loft designers choose maybe 4 or 5 colors per season, and everything in the store is confined to those colors only. Usually, they are completely unremarkable colors. This season, they’re going Nautical Americana. Ew. When they do go out on a limb and put some detail somewhere, it is in the most unflattering place, like a teeny pocket right on the boob. For the past two or three years, the Loft’s thing has been surplice tops. Every season. Surplice tops. But if you actually have boobs, you can’t wear them. It’s all very boring. But I keep walking in there, on some Barack shit, hoping for change.
They do get an extra star for being one of the first chain stores to increase sizes on the rack so bigger women are not relegated to other stores, like «troubled» kids sent off to special schools. Alas, the clothes here look a lot like the unfortunate offerings at plus-​size stores: homogenous, unflattering, unfabulous and boring.