MAC Cosmetics

Unfortunately I had worse experience, went to the store to find and understand how to put on foundation (I don’t know or use make up) one of the employees had a nasty attitude and didn’t help me at all. All she did was tell me the name of the products. To make matters worse when I asked her but which come first she stucked her teeth and said it’s easy to figure out. I could have walked out with a better understanding of how to use make up and my have brought $ 100 worth of products but since I didn’t get the right help I needed I left just not wanting to give make up a try at all. Was super bum out that there was that big of a problem with helping me. Well hopefully I’ll have a better experience if I go to a different one.

I’ve had my make up done many times. This Mac location was professional, friendly, and the artist were honest, creative, and talented. I am definitely coming back.

Mac Studio is such a great concept! I have always loved Mac makeup (who doesn’t), and having super friendly and talented professionals teaching how to apply their products and recommend what works best for your skin type or occasion.
It’s also very relaxing and everyone is so nice. They make sure you are comfortable and happy with the service and they repeatedly offer water, tea or coffee. You can have an express service if you have a job interview and you’re in a rush or get a full service if you have a special occasion. I’ve been there twice and I am not disappointed. I actually can’t wait to go back. Five star review any day!

HORRIBLE SERVICE! Unfortunately, Mac doesn’t honor appointments. My 12:15 pm appointment was canceled without prior notice even though I was present 45 minutes before.
The excuses ranged from: your friend was late to her 11 am appointment so we canceled your 12:15 appointment, to we are 1 artist short, and finally to, we had a wedding party come in last minute and accommodated them at 11am.
They finally said the artist I requested may be done at 12:30 to 12:45 pm and could «accommodate» me. The manager was extremely condescending, barely apologizing, and acting as if she was doing me a favor and even had the audacity to suggest I try 86^th street studio because it is common for appointments to be mishandled by them. Clearly, I will NOT be returning regardless of how much I liked the makeup artist because of the unprofessionalism and utter disregard to issue a genuine apology.
This studio & MAC lost both personal & corporate accounts due to their deplorable behavior today!

Ii love Mac Cosmetics but the make-​up artists at some of their locations are not good at customer service. I decided to search for another line of make up much better and healthier for my skin than Mac. Sorry to say that they maybe popular, but there are other products that are much more affordable and still has the same Mac quality!!!

Beautiful studio on the upper east side. Amena and Keanda were absolute magic, very skilled makeup artists and great people as well. I went in bare faced with a cold and too little sleep and I came out feeling beautiful on the inside and out. It was a great experience that I recommend to anyone looking to get their makeup done for an event or just for a quick refresher. I also love the products… everyone needs to own Matte Dangerously Red lip color.

LOVE LOVE LOVE Jules! She has done my make up multiple times and I had no choice but to spread the word. I sent my sister and cousin and both loved her work so much. I we all have different coloring and skin types and she was able to address skin care issues quickly and professionally. Even with me buzzing around in the back ground.
My sister and I rarely agree but we both think Jules is awesome!
My cousin says she is off of Sephora and is a total MAC convert! Thanks Jules.

MAC Make up Studio 825 Lexington Ave NYC
DO NOT plan on getting your makeup done for a special event by a particular person at the MAC studio because they are TOTALLY unreliable. I planned on getting my make up done for my daughter’s Bat Mitzvah by Jules– got a confirmation, not only from her, but from the studio and she was a NO SHOW!!! A few hours before my event! This also happened for the trail day and they passed it off saying, «we are all professionals and anyone can do your make up.» Well, MAC Studio, you ARE NOT PROFESSIONALS, and I would tell everyone out there, spend a little extra money and find a make up artist/​company that follows through with their word. Everyone is NOT the same and don’t tell me this never happens, when it happened to me TWICE!
Thank you Andy for a last minute job well done.

This MAC location is the best I’ve been to. Everyone is professional and they aren’t trying to push product down your throat! I got a full face done by Alicia Oliveri. She’s friendly, quick, and made me look like a super model before my event. I was under the weather with a bad cough. She gave me water and didn’t make me feel awful for being a little sick. The final look made me feel so confident and I had a great time at my event.

Not sure why anyone wouldn’t be a fan of MAC Cosmetics. It’s top-​of-​the-​line product perfectly suited for anyone serious about makeup artistry, whatever your event may be. I’ve been a MAC devotee for many, many years and it’s always my go-​to for weddings or even Halloween costume make-​up.
This was my first time trying a full face of makeup at the MAC Makeup Studio in UES. Julienne Moore was my artist and she knocked it out of the park.
To begin, scheduling my appointment was super easy and when the day came they took me on time. I needed wedding (guest) makeup and have been sick with a cold for the past couple of weeks so wanted to make sure a pro could help me get my face in order.
Julienne was everything. To start, I showed her photos for inspiration and we discussed my look and what I was planning to wear. I asked for a dewy face with strobing and contouring for slimming and accenting the other focal features, which were a sleek winged eyeliner (paired with big glam lashes) and a colorful lip.
Jules spent the majority of the time on my face to make sure everything was blended to perfection. Seeing as I’m a makeup lover, she answered all of my questions along the way with regard to technique and products. Selfishly lucky for me, her next appointment was a no-​show and she was able to spend more time on me
The result was flawless stunner makeup. I was impressed with Julienne’s skill and creativity. I also had a lot of fun hanging with her and chatting. I highly recommend Julienne and I’ll definitely be back!

Let me start my review by saying that I am NOT a huge fan of MAC make-​up. I used it while I was in college but I have since graduated to higher end lines. When I saw the studio open in my neighborhood, I wasn’t especially excited about it. Then I saw the terrific reviews and figured why not? I scheduled an appointment before an event I was attending.
The studio is very sleek and clean. The staff is very friendly and they make every effort to take you on time, unfortunately it doesn’t always work out that way.
How their computer system works is if you schedule an appointment and then need to change it, it appears to be impossible to update the new time in their system. I had several staff members, including the manager insist that my changed appointment time would be honored and it was annotated in their system, even though I received at least 2 confirmation e-​mails of my former appointment time. I showed up early and ended up being taken at my original, later appointment time. Thankfully my artist worked quickly and was able to get me out on time for my next appointment.
My artist did a really nice job. She didn’t have a heavy sales pitch, which was nice. She listened to me when I described how I wanted to look. She also had no trouble picking the right lipstick for me.
Make no mistake, MAC is not a no make-​up look — granted, that wasn’t what I was looking for but there is nothing subtle about their style, which worked well for my event.
I would definitely come back and get my make-​up done there again.

MAC makeup studio is absolutely amazing and clean. The customer service was great, from the time I walked in til the time I left. You can tell that they absolutely love what they do. I booked an appointment to get my makeup done for my graduation picture and Nicki just hooked me. She did an amazing job! She was very detailed and explained everything to me before she applyied it. I will definitely be scheduling another session.

I got my makeup done here about two weeks ago. It was great, I came in really kind of clueless but told my artist what I was wearing and my usual style and the end result was amazing. I was also given a complimentary mascara for getting the full face application, so that was a nice surprise in the end. I would definitely come here again for an application and probably would try the lessons. All of the staff seemed really friendly and the overall vibe was cool.

I will start this review by saying that I never wear makeup, and I had no idea how to put it on or what colors to wear. I decided to take a makeup lesson at MAC studio and was given an appointment with Julienne. She asked great and thorough questions at the beginning of the lesson. I said that I wanted a natural look. I ended up with flawless skin and bright eyes. The makeup suited me perfectly, and I got exactly what I wanted. Julienne is very funny and a great teacher. She makes makeup very accessible by comparing application techniques to everyday tasks. I was very satisfied with the overall experience.

Was never a fan of makeup until I met Alicia. She changed my whole perspective on the subject. I make an appointment to see her again for makeup lesson. She made it simple and beautiful. I love it, love her and the store. Amazing staff altogether. I am planning on going back to see her for more lessons in the near future.

This is by far THE BEST mac i have been to in my life!!! the second i walked in we were kindly greeted by stacy she helped my friend and i pick just the right tone of our concealer and our foundation! we also got more products… i started to play with the lip glasses and then all of a sudden kallie came about and started to explain step by step on how i should be doing certain things to achieve the best makeup look!!! she told me about blush, lipstick, lipliners, foundation everything !!! in all under 25 minutes!!! not to mention me and my bff got there like couple min prior to closing. so even tho they were closed she still took her time to explain step by step. she didnt make me feel rushed or pressured into buying anything and neither did stacy. they were both amazing and for that i will def be a returning customer!!! never going anywhere else THANK YOU SO MUCH GUYS!!! …
ps: i went back to exchange something the next day and every single person was so nice and very helpful!!!

If you’re looking for a white glove customer service makeup experience — this is your place. I am visiting from Chicago and went in for a little «treat yoself» afternoon. I’ve gotten my makeup done at a number of places (Benefit, Bobbi Brown), and my friend recommended I try MAC.
I was greeted at the door and offered a complementary tea, coffee or water. The makeup artist promptly greeted me and asked me great questions in order make sure she was creating the kind of look I wanted… And I was very pleased with the results (Ashley Disarro, you’re a magician).
The staff are all well-​trained and extremely friendly. Next time you have a date night, party or event (or even just want to learn some new techniques) give them a try.

The Mac Studio on the Upper East Side is absolutely wonderful! I made an appointment to get my makeup done for a wedding. From the moment I entered the store to when I left, the entire staff provided excellent customer service. They were kind, friendly, and a pleasure to be around.
I got my makeup done by Sara. She was amazing! I showed her a picture of what I wanted and she was able to recreate the look flawlessly. Throughout my appointment, she checked in with me to see how I liked everything. She was extremely patient, personable, and professional and it was clear that she really loved her job and had a lot of experience! Joel was wonderful and hilarious too :)
I felt absolutely gorgeous when I left there and my makeup lasted all night. I highly recommend this location if you want your makeup done and are not necessarily looking to purchase products. I love MAC, but I think the regular stores/​counters (especially in NYC) get pretty busy and you sometimes feel rushed because of everything happening in the store. This location is a great alternative to that because it’s a very calm and relaxed atmosphere where the artist is focused on making you feel like the most important person in the world for that hour. You also get a free mascara with your makeover. I’ll definitely be back!

The shop itself is small, well lit and very pretty. They have about 6 workstations and a private room. I was seated at a workstation and given a bottle of complimentary San Pellegrino. The artist I booked with, Mañana, asked me questions about what I wanted, if I knew what my skin type was, and what occasion it was for. I wanted bombshell makeup to go with my bombshell dress. I wanted to look like a modern pinup. Big lashes, bold lips… the whole lot. She took a few minutes to gather up all the product and brushes she would need to make me look like a modern pinup. At the workstation across from mine, I could see one of the other artists giving a makeup lesson to a guest.
With products in hand, Mañana went to town on my face. What I loved the most was that she answered any and all questions I had in regards to brushes and application. She was happy to share her knowledge and tips with me. She seemed to really enjoy what she was doing and really took the time to make sure my face was BEAT! When the appointment was over, I was able to select a full sized mascara to go home with and of course I took a few selfies to show off my look. I left the shop looking like a model and got complimented on my makeup all night long. I am very much looking forward to the next special occasion where I have to book a makeup appointment because I will be definitely seeing Mañana again at the MAC Studio!

This is not a store but a makeup salon.
I learned this by walking in, thinking it was MAC a store. As soon as I stepped in the door, a woman rushed up to me to ask if I had an appointment. I was confused.
She explained that you had to have an appointment to come in because all they did was make up applications. I asked if ALL the makeup I saw out was for sale. She said only if it was part of your consultation. I inquired repeatedly about the stores services, and was told I needed an appointment.
I was clearly coming in ready to buy something. Considering there were more employees on the floor than customers, why rush me out? Wouldn’t it have made sense to welcome me in and suggest a service? The store/​salon/​whatever was totally empty. But the woman I spoke with rushed me out. Had she been more helpful I would have stayed and tried out one of their services. Instead she let me know that she only came to the door because the hostess was not there.
I also thought it was weird that she made a snarky comment about me seeming to «have a lot going on» because I had a child with me in a stroller. Might want to get used to strollers on the Upper East Side.
Two final thoughts. I highly doubt Upper East Side clients are going to go to a MAC store to have their makeup done. People can either pay someone to come to their house or honestly just go down the street to Sephora or Bloomingdales.
I also typically like the make up sales associates at MAC wear. I have bought a few products because they looked so good on the associates. I was surprised by how bad the makeup looked on the associate I spoke with. It did not flatter her complexion at all and lessened my interest in letting her near my face.
I really like MAC, and am often in the neighborhood, but I won’t be back.