MacAce USA

I found this service about a year ago after searching for an easy-​to-​use replacement for Apple’s Mobile Me web hosting which had been discontinued. MacMate, a division of UK company MacAce, was advertised as a replacement. The price was the same, and they claimed that their service was uniquely suited to host iWeb (simple Mac platform web design) created websites and that the change-​over was simple. They advertised ²⁴⁄₇ support. The support was not actually 24/​7, and their US office didn’t seem to be staffed for the promised phone support. When there was a problem with my domain name transfer, there were long gaps in contact/​response times via email, and several different people responded to my questions without seeming to follow or refer to the email thread. What should have been a simple transfer turned into a lengthy, time consuming process that I finally had to abandon. They did refund the domain hosting fee. About six months into my year commitment, the company had an outage related to their server, and following this, I had extended downtime. Again, the long strings of email contact with no resolution. After five days of down time. I decided to transfer my site to another host. While I love all things Mac, this company was a disappointment, and, when I asked for a refund for the unused 6 months of my year subscription, it was refused, despite their written money-​back guarantee posted on their sales website. Writing to the New York office yielded no reply, and they did not respond to a complaint filed with the NYC Better Business Bureau. When I switched to the new service, DreamHost, they had specific instructions for use with iWeb that were much simpler to use, and which load much faster. To date, no down time, excellent support both in Wki files and via clear email instructions, so if you’re an iWeb user, there are other, better options.