MacSamurai Consulting

I can’t remember the name of my first Mac person. I do remember him talking very fast and making me feel inept and incompetent. Then came Laurie, my SECOND and ONLY Mac person. Laurie has guided me through all my mechanical transitions-​operating systems, iPhones, moves to distance places from upstate New York, to Rome. She comes when you need her-​ALWAYS, by phone, remote or in person. I stop pulling my hair out when I see, hear or watch, while she moves the cursor, and fixes all problems. In over ten years, she has NEVER FAILED ME.

Thank you for rescuing me, MacSamurai Consulting. I’m actually going to quote YOUR review of ME:
«I’d like to commend Jenny for being an excellent „remote“ client. Despite having a „let me check that out for you“ LogMeIn session turn into a „Sorry, but your hard drive is toast and a new iMac would be money better spent than repairing this one,“ session (from 3000 miles away) she kept calm, ordered a new one that night and then allowed me to remotely guide her through some physical hoops before I logged back in and completed the migration and setup for her. No crying, no screaming, no panic. Just calm and listening and following instructions like a champ. And I only had to bark a few times smile emoticon Enjoy your new baby, Jenny!
My response: ‘No crying, no screaming, no panic» because it was obvious I was in good hands. For anyone who needs computer help, I HIGHLY recommend Laurie.’

I love my mac (and all apple products) but lets face it… everyone needs a little help and when I need it, there is only one person to call… Laurie. For over 10 years she’s been my «go to» when I have a new mac to set up, hardware or software issues or just when I am stuck and need to ask a quick question. I wouldn’t go anywhere else and would recommend her to anyone who needs a mac/​apple expert.

Finally, a MAC specialist who is not bothering the customer with lengthy explanations as to why the problem happened in the first place. I just want it fixed and now. That’s pretty much what you get with the Samurai Service. Speedy, knowledgable fixing with no attitude. As an added bonus, their billing system lets you pay the invoice as its emailed to you. No hassle at all. Highly recommended.

Laurie is awesome! Quick and efficient, she solved our wireless issues and a bunch of other random problems that had been plaguing us. Highly recommend!

MacSamurai is the BEST Mac service in the world. Enough said.

mac samarai and laurie duncan are the best in every way. the only reason i wouldn’t recommend laurie is the fear that she will become too busy to give the amazing attention and professional knowledge that i have become accustomed to! mac samarai has solved every computer challenge i have faced, from complicated to simple. no matter what hour, or how scary the problem, i feel hopeful that mac samarai will be there. mac samarai has exceeded all expectation and i say 5+!!

Changing my business over to a Mac platform with the help of MacSamurai Consulting has been nothing short of life altering! Their practical wisdom and no nonsense approach to technology support makes all the difference in helping me manage my technology needs in today’s world. I WILL NEVER GO BACK TO A PC! Thank you Mac Samurai for helping me manage my business tech needs.

Thank you MacSamurai!
When my Mac laptop melted down I seriously thought all of my data and files were gone. Laurie rescued everything and saved me hours of work, not to mention possible financial repercussions. I started to relax immediately after contacting Laurie because I could tell she totally knows her stuff. She works quickly and she’s actually very nice and patient with her clients. Within a couple of days I had a system in place for my new computer. MacSamurai is a full-​service operation throughout and I would recommend Laurie to anyone with any level of computer problem. It’s a good feeling to know you’re being taken care of by the best.

I love my mac. I love my mac when it’s happy and working to it’s full potential. Laurie makes that possible for all of us who can’t really deal with those technical details. She’s knowledgeable, professional and extremely efficient with her time. It’s so great to know that the MacSamurai is just an email away!

I am a former Mac consultant myself and I got out of the biz a few years ago and sent all my clients to Laurie (from small biz networks to school teachers to artists). I would be comfortable recommending her to help my CIO or my grandmother. She is extremely knowledgeable and skilled, but also has a soft touch when necessary and can explain things in a way that matches the level of the client’s understanding.
Laurie works efficiently and uses her vast experience to quickly get to the root of the problem without the run-​around of some help desks. She also knows the implications of mixed platform networks (Mac and Windows) and lots of software packages and can troubleshoot the connectivity of all your products, not just the Apple ones.
I recently brought her my ailing iBook and she was able to disassemble it and recover the hard drive’s contents. She helped me purchase a new system and offered to transfer the data. She really offers a complete service experience and won’t leave you hanging and left wondering what to do. I trust her with my most valuable data.