Macy’s Vision Express

I did not get an eye exam though did buy the deal after finding a pair of glasses here. That is one reason might have given two stars as do have wide selection of glasses and prices similar to cohen.
At that point it ended going downhill as always seemed to wait forever for help even to unlock the cases to try on the glasses. Once glasses showed up they were not correct as got transition lenses which might have been nice if did not also not buy dedicated sunglasses. When replacement lenses showed up I went there after work to find tech had did not work after 5. Went again over weekend and got told tech did not show up. I was told should have called first. What type of business needs to be called to see if they offer the service they sell.

I had an appointment with Dr Melissa Carr on a Saturday morning and waited over an hour — she never showed up. No call, no apology, no follow-​up. Will never be back!

I do not write reviews unless they are exceptionally good or bad. I had a very bad experience with Macy’s Vision Express on multiple counts:
1. I came in enquiring about what is included in a Groupon. Mr Bryan explained me the terms very nicely. However, he pushed me to complete the eye checkup quickly (apparently they were booked all day but could accommodate me), so that I HAVE to buy the Groupon and then the glasses. Otherwise, I end up paying $ 75 just for the eye checkup! The styles were not great and prices very high. Finally, I spent $ 120 on some bad quality glasses. I agree that I should have been smarter about this and checked out the frame options before. Good salesman but bad customer experience.
2. While buying, I was told that the lenses are scratch resistant. But they got a scratch after a month of normal wear. After multiple emails and phone calls, Mr Bryan finally answered my query. He said «The lenses are scratch resistant not scratch proof. We can fix the scratch if you pay $ 100 as there is no warranty.» To his credit, he offered me free shipping to California. So I would end up paying $ 240 for a pair of glasses, which do not even match the standards of scratch resistance.
My wife bought a pair of Burberry glasses from somewhere else, which were much cheaper and with warranty. Stay away from Macy’s Vision Express!

Don’t know what all the bad reviews are about. I don’t have other eye exams to compare this too, but I booked it on Zoe doc the day before, got a confirmation in the morning, saw Dr. Melissa Carr within 10mins of arrival. She was super professional, ran tons of tests… turns out I did need glasses, have astigmatism. Glasses are pricy but what do you expect? It’s a department store in Manhattan! It was so convenient and pleasant experience. The staff were all in good spirits, chatting me up and helpful!

Worst optical I’ve ever been to. Extremely unprofessional, rude staff and customer service. So many better options in terms of receiving a prescription lens why would anyone come here. Had a terrible experience and was lied to numerous times. Avoid at all cost

This guy works over there with the name Dart, very rude and unprofessional. Will not even give me information of my very own file over there. Do not go here, my experience with stores in retail is that they hurry you up just to get the very next customer. I hope some higher end manager sees these feedbacks, because I sure am pissed and unhappy with my experience with these people.

I have used groupons here twice.
The first time there was a really rude guy who worked there and misinterpreted my not liking the frames he selected for me, for me not liking him and insulting his expertise. Since then, Macy’s has gotten rid of this douchebag extraordinaire and after that, I have only had stellar customer service, not to mention fabulous eyeglasses. Dr. Carr is awesome, very kind, professional, and knowledgeable.

Yes, there are many expensive frames sold here, but you don’t have to get an expensive frame. There are cheaper brands, too. Dr. Carr is excellent, really knows her stuff. The staff is very helpful in picking out frames, and has a great sense of humor. I have a friend who had to sue her eye doctor, and so, I know how valuable it is to have an eye doctor who knows what exactly to do. I take my eyes seriously.

The first time I went there, I received the WORST. CUSTOMER SERVICE. E V E R.
There’s a very very rude lady working there that pissed me off two days in a row when I was simply trying to make and confirm an appointment. She doesn’t know how to smile and has a bad attitude. I feel unlucky that I had to get help from her and not the other friendly associates. If you were having a great day, it will be ruined for the next few hours once you’re stuck with her. Trust me.
Besides that, the doctor is very professional, and everyone else is nice and helpful. Their frames are pretty but overpriced except for the Vera Wang frames. I’m going to shop around some more and look at my other options before going back.

I bought a discount deal for Vision Express about 2 years ago and finally decided to use it. As soon as I walked in I asked where Vision was since Macy’s is huge, and I was told it was in the basement near the 6^th Ave entrance. To be clearer, Vision is in a little corner next to the glassware section, so if you come in from 6^th Ave it’s all the way to your right.
Once you find this little place, it’s setup pretty well and there was a nice person there to assist. There are a few big mirrors around along with some smaller ones so you can check out your new look. I picked some new frames pretty quickly and I was out of there soon afterwards since they were using my old prescription. The glasses were ready in 2 or 3 days and the $ 225 discount made my bank account pretty happy. The issues are that the selection is kinda small. There weren’t a ton of styles to choose from and even with the discount I still ended up paying 2 or 3 times more than my sister pays online for her glasses.

This place is really a hit or miss. I think of them as car sales men of glasses. Dr. Carr however is pretty stellar. Every time I’ve come in its been after 5pm, and she seems pretty «over it» but still great none the less.
During my first visit I had a scratched cornea, but didn’t know it. Daniel helped me out. He was pretty annoying, I was in alot of pain and he just talked an talked and talked. He talked about how much I needed to purchase higher end glasses because they last long, he talked about how everybody’s paying with Groupon (I was), he talked about his co workers, he just talked. Maybe I was just irritated because me eye but I really just wanted to get out of there.
My follow up appt however he was great, he gave his opinion only when asked. He didn’t talk my ear off. He wasn’t very pushy, but I did change my order to a more expensive pair. Overall Daniel is pretty cool, two thumbs up for helping me pick out my awesome specs.
The day I went to pick them up (two days later) I was asked but three separate employees (two of whom didn’t even help me) too fill out customer service surveys on them. I can see the high ups push them to make the biggest sale and to force customers to say how great they are. But maybe if they loosened up there employees wouldn’t seem so car salesmanish. There are really fast once your order is in. (Beware they will give you the display glasses unless you say something)

If you’re looking for the quality and service that you expect from Macy’s, don’t expect to receive it here.
I bought a Groupon for $ 29 which got you an eye exam and $ 200 towards HIGHLY OVERPRICED frames.
**MIND YOU: typically there’s mirrors all over the place if you’re looking for new glasses. Well, not here. There’s very few mirrors located far away from the frames that are all locked up in separate cases and about 5 feet from any mirror. So you have to get someone to open the case, walk over to the mirror. Walk back. Pick another frame (because they put the glasses back right away). Pick another frame. Walk back, trip over badly placed furniture… etc. Definitely didn’t get a chance to narrow down frames from a few choices like I’m used to. I ended up trying on glasses with my own compact mirror (annoying). This was probably the thing that annoyed me most.
I picked out a pair of frames out of frustration and they wanted $ 545 not including lenses. What? I pulled up my phone showing the same exact pair selling for $ 331. Magically now they were willing to match that price online. Don’t be afraid to challenge their pricing if ever you decide to go here. I did not need the eye exam so I left a copy of my prescription with them.
Two days later I get a call from them and I assumed that my glasses were ready for pick up. Wrong. They lost my prescription and had to get it from my ophthalmologist which took another 3 days.
Fast forward to when my frames are actually ready. I got to mve and was handed my frames that needed to be adjusted. Fine. The optometrist was sitting in the back room and had one of the workers come out and adjusted them blindly. Twice. Not until I complained did he actually come out to look at them on my face and adjust them correctly. How can you adjust frames blindly? I’ve never seen this done before.
Basically, if you’re looking for a place to buy new glasses, avoid this place at all costs. There are other groupons available that have provided far better service in the past (hint: go to Cohen’s optical if you’re looking for a groupon deal). If I could give them no stars I would. Avoid. Avoid. Avoid.

Just went on Tuesday and to my surprise based on the reviews here I had a very pleasant experience.
I have been in denial for a few years regarding my deteriorating eye sight and finally I just could not take the constant squinting to try to read things a few feet away. My colleague told me that Groupon had tons of cheap deals for eye exams so when I found one for $ 29 for an exam and $ 218 towards prescription glasses and lenses I was excited.
After purchasing the Groupon I decided to look up Vision Express and saw all the poor reviews and was very scared. However I am glad I went forward with it.
The location is the worst part, I shop at this Macys about 20+ times a year and has never noticed their eye care clinic. The staff was very nice and Dr. Carr was very professional and precise. I did not feel rushed and she was very understanding when I told her this was my first comprehensive eye exam since I never had glasses before.
Now it was time to pick frames, with all these name brands surrounding the office I was very scared of paying $ 1,000 for glasses I would only use occasionally. The sales representative was not pushy and showed me different options based on my design preferences rather than pricing. The first frames she picked out were my favorite and with my Groupon deal I only ended up paying $ 220 out of pocket.
The reason I omitted a star is because one of the reps took me for a pre-​screening for my eyes and used the non-​contact tonometer (NCT) also known as the «Puff of air» machine. I had no idea that it was going to blow air in my eye and startled me. I had told her it was my first time so a little heads up would have been appreciated.
Overall I would recommend Macy’s Vision Express with the discount from Groupon.

If you want a pair of prescription sunglasses then sure this place is great. If you want a pair of eye glasses then look elsewhere. I went there in August despite all the negative reviews. The staff was decent and Dr Carr was very nice. Though I ordered a pair of eyeglasses with xtra active transitions. A week later I got my new glasses though after about 2 weeks I notice they weren’t as dark as the transitions website advertised. I had xtra active 5 years ago and those were darker than shades. So I come back in September, spoke to a guy named Brian who spoke to me as if I was 12. Saying things like, «Well they seem darker» «…well maybe its the area your in.»
That got me upset. I mean if I am sitting in the park from noon to 3, with the sun on my face, the glasses get a light tint, does that sound like xtra-​active?
Anyway I asked for a refund dissatisfied with the product. He went to his supervisor which he was 3 feet from me, upon his return he mentioned that they don’t offer refund only department credit. I am frustrated at this point even more so when he was quick to take my glasses back without coming to any agreement. So I asked if there was anyway to add the transitions I asked for, he told me «No» because they were installed already. So I left and immediately called the card I used to pay for the glasses. Told them my situation and told them the date, time and who I spoke to. Within 48hrs a woman called me told me how they can fix my glasses. Funny because one tell me NO yet when money is involved they flip the script easily. I payed an extra 50 for the new transitions and when I got a copy of my receipt I saw they never added it in the first place but now they did. As of now I dont know how dark they would get but my next glasses will be elsewhere.

I really loved my favorite Ray Ban sunglasses, so needless to say it was a total bummer when my eyesight got worse and I realized I needed prescription sunglasses. I was in the area, so I stopped by to see if it would be possible to get prescription lenses made for my glasses. Dr. Carr was really helpful, gave me an exam and was able to have prescription Ray Bans made for me within a couple days. Thus far my new sunglasses have been great and I’m getting tons of use out of them. Ok, well, maybe a little too much use. I keep forgetting to carry my normal prescription glasses around with me and am now that person who wears her sunglasses indoors all the time. (Not a celebrity, but it’s ok if you mistake me for one. :)
I didn’t see the reviews on site before I came in, so not sure what has changed, but overall I had a positive experience and would come back.

Do not come here.
The 1-​star reviews below are 100% accurate. I would give 0 stars if I could. Like others, I used a Living Social deal here a few months ago, but likely paid more than the glasses’ normal cost.
Then I called today asking how much it would cost to replace a broken nose pad. The lady would not answer but instead repeated «You need to come in with the glasses» with every question I asked. It’s not a hard question — I called Cohen’s Optical next and they told me it would be free there.
Never again.

Maybe they’ve totally changed their ways in response to the negative reviews. Maybe they fired the rude dummies everyone’s been complaining about. I was braced for a total suckfest. Instead, I had a lovely experience I’d recommend to anyone, particularly with the sweetness of the $ 50 LS deal for an exam and frames/​lenses up to $ 200.
I showed up at 1:35 for my 1:30 appointment. Paperwork took 90 seconds, and there was no wait to see Dr. Mei, who was personable and professional, and administered my exam in about 15 minutes. She gave me a couple recommendations for OTC allergy meds, gave me a prescription for better drops that I could fill if I wanted, and filled out my DMV form. I chose from the eight long rows of frames that came with my voucher, got style assistance and affirmation from two other patrons («Very statement. I like the nerd look. Definitely those.»), and was out the door by 2:10.
Granted, my needs were minimal and I’m not tough to please (I wasn’t scouring for price tags and I’m not into the most recent Chloe frames), but I had a great visit that didn’t disrupt my time expectations or my mood.

Beyond the fact that the Living Social deal ended up costing me an additional $ 225 (which I expected after reading all the reviews), I just wanted to point out how incredibly AWFUL the customer service is at this place. I never write reviews, but this place deserves all the bad rep it’s getting. The in-​store customer service was unpleasant and negligent. When I asked to be shown my frame options the woman just pointed her hand to one of the cases, and when I asked her to please show me the case she’s referring to she acted as though it was a huge hassle for her to get up ans assist me. Keep in mind I was the only one in the store.
After picking out my frames and getting called in for pick up, I noticed that the frames were scratched up. I was told I would get a call if getting new frames would take longer than a few days. I never got a single phone call. I called in several times with no straight answer, and every employee acted as if assisting me through THEIR mistake was a terrible hassle. So without a single phone call I am now still awaiting for my glasses to come.
I will never return here and I would strongly suggest staying away. This place needs to go under new management with a whole new staff and a new selection. Not a single nice word to redeem them.

Was thinking of buying the Living Social deal — $ 58 for $ 225 towards prescription eyeglasses.
Before I bought the voucher, I stopped by VisionExpress (in the basement at Macy’s Herald Square). There were a lot of other people doing the same thing I was — checking out the selection and prices.
I asked about any restrictions the voucher might have, and was told that the «cheapest» selection (which had some great frames!) was not available with the voucher. Metal frames started at $ 129, and regular frames started at $ 199 and up. Add to that $ 89 for a regular prescription (not one individual who had the salesperson look at their prescription had what they considered a «regular» prescription), plus all the scratch-​resistant and other options, and 3 people came in at no less than $ 390 in total (tax not included yet). So the $ 58 deal is not a deal at all. The sales staff was bitchy — a lot of us walked out after overhearing the other customers’ discussions.
I need basic glasses — I went to Cohen’s and bought great frames, including prescription lenses, for $ 179, which included the scratch resistant and other coatings. I could have gone for the $ 99 basic package, but used a 30% discount coupon to top it all off. And the staff there was pleasant, knew what they were talking about, and were helpful.

I try to learn something new every day. I came here with my friend when he was looking for glasses one rainy afternoon. I tagged along to play fashion adviser but also because I believe I may soon be in the market for my own pair of specs and I wanted to get a feel for where to go. On this day, I learned that I will never go to Macy’s to buy prescription glasses. Like, EVER.
Located in the dingy back corner basement of Macy’s, the location is perfectly suited for this store. Granted they have quite a wide selection to choose from but at the prices they were charging, you would think these frames would make men and women swoon at the sight of your titanium rimmed eyes. I’m no eyeglass expert but somehow $ 985 for frames alone (NOT including tax) doesn’t seem like anything within the realm of reasonable. I mean, these were nice looking frames but they were neither diamond studded nor x-​ray vision enabling. My friend was convinced that these glasses, in the long run, would be worthwhile but I remained unconvinced.
The cashier, who I’m pretty sure had no medical or sales training, made no effort whatsoever and sat there, looking bored. I finally convinced my friend that we should look at at least 1 other place before throwing down over a thousand dollars on a single pair of glasses. Thank god we did because at the next place we checked out, he was able to get pretty much the same frames + lenses + prescription sunglasses for the price of just the frames at Macy’s.
Ridiculous.
In summary:
Little/​no service
Really expensive
Pretty generic selection
Dingy