Manhattan Jeep Chrysler Dodge Ram

I just purchased a vehicle from them, and I cannot rave enough about William Adams. He was very attentive and gave me the best deal ever! I’m so happy with my new Jeep. Excellent customer service I totally recommend it.

My buddy and I had a handshake deal with GABE on a new 2016 Grand Cherokee Limited 4WD for $ 369/​month and $ 3,000 down. They put the deal on paper and he signed. They then claimed that the bank couldn’t provide a lease (despite a 790 credit score). Said all they could do was $ 399 a month. These guys are two-​timing, double-​dealing liars and I would not recommend them to someone unless I really really hated them.
*** As follow up to the owner’s comments below The reason quoted for the change in price was an Experian score below 750, which led to a bank denying his lease application. I can tell you that I, with my own eyes, saw my friend’s Experian report — pulled that day — that quoted above 790 credit score. BUYER BEWARE — THESE PEOPLE HAVE A TERRIBLE BBB​.ORG RATING!!!

Where do I start? What a terrible experience this place was. Buyers beware — the sales people here will most definitely try to trick you. We started negotiating based on a 50-​month payment plan. Then we met half way. After an hour, as I was about to sign away a $ 15,000 deposit, I see in the contract a plan for 75 months. If this isn’t fraud, I simply don’t know what is. Please do yourself a favor, don’t even waste your time here. I still feel disgusted by the experience.

They took our credit card saying that they need to keep the card to ask for quote, and they tried to force us putting down deposit although we insisted that we need to think about it. They didn’t want to return our credit card until last we yelled at them. We were seriously thinking about calling 911. Will never come back!!!

Worst dealer ever!!! Just a nightmare of dealer!!! These people are deceiving people!!! DO NOT BUY A CAR HERE. BIG MISTAKE!!!

Worst dealership ever. Don’t waste your time. The salesman here are crooks, they would make fake promises on phone just to bring you in and waste your time. Would never go there again.

DO NOT TRUST!!!
They told me that they had the vehicle that i saw on line available. I set up and appointment and i drove 2 hours to get there! When i got there they claimed the vehicle was sold last night… Which was weird because i spoke to the sales man at 5:30 and they closed at 6 he said. While i was there customer service called me to remind me of my appointment, i asked him if the car was still there (just to test him) he said YES 100% i then said well you should check again because i’m here and the car is sold!!! They weren’t even embarrassed and didn’t even try to compensate, they simply did not care.
I’m very surprised that this happened at a CERTIFIED «FLAGSHIP» JEEP DEALER!

Do not buy, go in or even entertain them. A few week back I went to look at a car which I saw online, upon entering their store I was approached by this guy name James, he showed me a few cars then he asked me for ID, and I simply ask would my monthly payment be for one of the cars I’m in interested in, he asked how much I’m willing to put down because I have to at least put down something so he can find out through credit check, I said ok and told him, he swiped my card for the amount. He then came back and ask me for my card again because there’s another payment, to make the long story short he swiped it two more times and I started feeling uncomfortable with the whole situation I felt they were being real sketchy, so I asked for my money back or to cancel whatever transaction they were doing in which they told me I would have to come back tomorrow because they have to do paperwork to give it back and the are about to close. Returned the next day were I was approached by a different sales person one that seats in the middle desk in room on the left hand side of the store, he thought I was buying a car but when I told him I came for my mney he, he said James is off today and walked away, so proceed to call my bank and canceled the transaction in which they did, and 10 minutes later James called me and tries to sale me a different car, I told him it’s not the car it’s you guys I’m not comfortable in doing business with your company and I want my money to be put back simple, that’s when he answered «you’ve been approved so we can’t give you your money back company policy, but you can chose a different car.» I told him thanks but no thanks and i never heard of such policy. Although I have some of my money back it’s been almost a month now.
Ps. Do not even go in there and they will lie and say the bad reviews WA under an old management too.

I rather be robbed at gunpoint than have people take my money with a smile. They are such weasels, they tell you have the car in by 7:30 am and you will have ut the same day… lie !!! Took two days, they tried to charge me 65 dollars for a battery terminal cleaning… hah !! And rotate the tires for 90 bucks when they were taking the tires off already to replace parts.

In case you’re wondering what happened with my car the paint is now peeling off. I’m taking back next week let’s see what happens. If the stay true to form I think I’ll be hiring a attorney.

STAY AWAY FROM THESE WEASELS… Worst experience I ever had buying a car. They disrespected my time and lied to me twice. First a manager named Mark lied about a non-​existant «end of the year special deal» which then they negated; and then they lied again with the date of my car arrival, which was in transit. The financials were done with very little explanation of the deal turning in to a very sketchy situation. Their communications was horrible, I always had to call and ask for updates. I found out that sometimes my messages were not even passed to my sales rep. Avoid the frustration and go somewhere else…

SA Enrique is really great. From the beginning, he went far out of his way to help us as best as he could, despite our deciding against buying. Took us on a few test drives, gave us a huge selection, and his personality was very laid-​back and not pushy except when it came to deal time (they gotta make money somehow!). But even then, he managed to get us a stunning deal. Unfortunately we were shopping out of curiosity at that point, but we will always keep MJCDR in mind for the future. Showroom is definitely not a multi-​million dollar architectural masterpiece like some of MJCDR’s 11^th Ave neighbors, but it’s warm, spacious, clean, and has parking! From the initial phone call to the test drive, we were impressed.

Too bad I didn’t check trusty Unilocal before going to buy a car from these idiots.
We recently purchased a car from these people simply because the truck my husband was looking for (specifically) was on their lot. So we trek into Manhattan to their FLAGSHIP dealership location, go through a very easy purchasing procedure.
We do all the stuff you’re supposed to do when you buy a new car. Down payment, we give them our credit rating (well over 800), and all the insurance information necessary for registration. We ask them if we can do our first complimentary oil change on Long Island (since thats where we live) — of course!
Our temporary registration lapsed because some paperwork wasn’t filed properly with DMV. Rather than calling us — on our cell phone, work phone, home phone or various email addresses, they waited for US to call THEM and we wound up getting a ticket. Still waiting for our money back on THAT.
remember that complimentary oil change? Yea, they want us to go to the city for it.
DONT BUY FROM THESE PEOPLE. Jessica Babbit is terrible at her job, William Adams is looking for a quick sell, their follow up is absolutely atrocious and everyone I’ve spoken to since then has been a joke.

Purchased a Jeep Grand Cherokee Overland and within less then two weeks of barely driving it started to make a noise that sounded like something was loose. Brought it to the Manhattan jeep service bc we have to use them because the guy who sold us the car (Jason K) bait and switched us on price (i.e. Final price was $ 500 more then then price we agreed upon) so manager said they would service for free to make up for that. Now the brand new $ 50k car is making an unknown noise and «no one at the service center» hears it yet every single other person who rides in the car can…
Will file complaint with Jeep headquarters and never use this dealership again which is unfortunate bc my parents are in the market for a jeep as well and it would have been convenient.
Don’t go here. Will be taken advantage by the sales and service center.

This is a typical dealer that marks cars low then has hidden fee’s.
You will get marked up with $ 1500 plus tax and forced to take their financing. Illegal practice to force or alter price due to financing preference.
Again typical switch and bait dealer like most NY car dealers in the area. Go you Jersey or CT to get a car. These people have scratch and dent cars with hidden fee’s.
Don’t leave a deposit and don’t give them your keys.

If I can I would give less than one star
I recently went to lease a Grand Cherokee from this dealership, I had a sales person name Ralph Rodriguez he is the most dishonest person I met. In the day I went to this car dealer I was promised my him $ 380 all fees and taxes included for 39 months. We agreed to sign the lease the next day because I have to bring my wife to pick the color however when I went back Ralph the sales person denied the agreement and came up with crazy number I will never go to this dealership and if anyone goes there avoid this person he is just going to lie and waste your time

DO NOT leave ANY MONEY WITH THEM! If you are interested in a car, let them bring the car in first and then you can discuss money. We left a small deposit (only bc we had already been car shopping elsewhere and had already left money there), but they wanted us to leave $ 1000. We said no, that we would only leave $ 200 which they had to agree to. You actually don’t have to leave a thing and I wish we would have realized it then. They brought the car in a few days later and I noticed they had swapped it out for a 2015 instead of the 2016 that we signed a deposit deal for. The manager tried to act like there was nothing he could do to bring down the price even though it was a year older model. He also lied and told me that in order to bring down my monthly lease payment, my residual buy out price would be higher– which is not true. The residual remains the same. So because I’m not a big dummy, I walked out of there and decided to purchase at another dealer. I called immediately to get my refund from this place. That was over a week ago and there is no record of the refund on my bank statement. I’ve called all of 7 times to speak with someone and just keep getting the run around not to mention hung up on twice by the receptionist. I hate to go anywhere and make a scene, but apparently that’s what I’ll have to do to get my refund processed.
STAY AWAY!

Absolutely worst dealership experience ever and so much went wrong!!! I seriously could not believe my experience here.
We worked with Salesman LEIF to get a deal on our new car. Just to simplify this review as much as I can, here’s a bullet form of everything that went wrong during the visit:
— Few minutes into our visit: Salesman: ‘Well maybe you should go back to other dealership” (probably the best advice this guy had given the entire time and we should have listened) Great salesmanship quote by the way. Wonder who hired him.
— Finally agreed on the vehicle, sat and waited about an hour with the Salesman missing who was waiting to get an Insurance broker on the line for us. Found him chatting in another office. Minutes later got their insurance broker on the line who, by the way, have a fee of about $ 450 that the Salesman failed to mention in the first place. Wasted 2 hours for nothing.
— They had to redo the paperwork and the Salesman has absolutely no idea on how to delegate the entire process in a timely and accurate fashion. Misguided us many times — we also had to redo the vehicle registration afterwards!
— I have been contacting this Salesman about an ongoing issue since I purchased this vehicle and he has stopped replying!
— Got there at 10am and finally left around 5pm!!! By the way I was told on the phone: ‘You’ll be in and out with a new vehicle in about an hour.’ Of course, that also never happens, but 7 hours!
I hope this review helps someone not to make the same mistake and going to this dealership. You would think being located in the city their service should be one the best — WRONG!

Worst people in the world! DO NOT GO HERE! (Go to Steve’s auto repair on 46^th st, they are awesome!)
The service reps are scummy salesmen, they know nothing about cars or how to fix them. Their only job is to con you and pressure you. FRANK SHANEY IS SCUM and wasted my time for a week, only ro con and pressure me. I called a tow truck and left, screw them. Went to Steves, who were great.
I had two simple issues with my JEEP Wrangler:
1. Broke off a bolt in the Oil Pump Assembly, so that needed to be drilled out. Thats ten minutes of work.
2. Needed to set the engine to Top Dead Center (aka TDC), as I couldn’t find the marking on the engine to do so myself. (This takes about two minutes for a JEEP mechanic to do).
Frank (Francis) Shaney calls me up after a week of doing nothing and tell me it is going to be at least five hours of labor, and probably more. I explain to him that drilling out a bolt take 5 – 10 minutes, and TDC is a 2 minute thing, so I’m happy to pay a full hour, or an hour and a half, and he tells me 5 hours, and it is non negotiable. He knows he has me because my Jeep doesn’t run, and I towed it in… scumbag.
I told him to go to hell and called a tow truck, and had them take me to Steves, on 46^th.
Steve’s was awesome! Great guys, totally fair, even generous. They do great work, let you watch and ask questions, and knock it out asap. My jeep is humming now like it should and sure enough, the whole thing took under 45 minutes. Oscar is a brilliant, mechanic and a great guy. I actually trust these guys. Go to Steves! and never ever ever go to the Jeep chrysler dealership… they are the worst people in the world., and they are dumb, they barely even know what they are doing.
So much for being part of the Jeep family. This place should burn to the ground.

We are in the process of buying a Jeep Cherokee. Sounds simple… but not at this dealership. First… there were no cars, come back later in the week. Second… apparently I misunderstood the price they gave me… SHOCKING!!! Third… I know a Bait & Switch routine…
They try to sell you features you don’t want or need. And they are stymied by 2 wheel drive vs 4 wheel drive… because they want to sell you only 4 wheel because it’s more expensive. Confuse you with crap regarding the price. They can’t wait to get you in, but refuse to act honorably… True​Car​.com certificate in hand, and a verbal guarantee… we leave with no jeep.
Revolving salesmen, and only the «managers» can negotiate with you. They waste your time… and sadly the time I spent there can never be replaced.
AVOID