Microsoft

Every time I come in, it’s a pleasure. I dropped my surface 3 off for repair and since they couldn’t repair it for me and they didn’t have a refurbished version readily available, they gave me a new surface because I can’t afford to loose days without my laptop that I use for school. Although the wait was a little long because I went around the time that everyone is getting off work, it was worth the wait. The people who work there are assertive and organized.

The person who «helped me» was totally bored. Showed very little interest in helping me and said that I should search on the internet for a solution to my problem. He said that I should have bought a different computer. Great. I bought it there.

What a great place! The design is beautiful and very futuristic. Personnel is well-​informed and very friendly. I loved the available product line up… you can touch and play with the products. I went home with a brand new Surface Book i5… I definitely recommend this place.

Just to be clear I haven’t been happy with my surface pro 2 since before i received it. They announced the larger 3 would be coming before mine even shipped.
Anyhow…I spent 9 hours trapped in my apt with the india support team trying to link my verizon yahoo email account (poorly suppported by verizon and everyone else). I kept asking for an appt but india refused to give up. Finally they closed for the day and at one point they did email me but i said i was super unhappy and only wanted an appt and they never replied
So i walked in to the 5^th ave store without an appt.
First, i was there about an hour and the guy could not figure it out. He asked me to leave it and made me go home for a charger because they said they didn’t have a charger to match my 1 year old machine. THE MICROSOFT STORE DID NOT HAVE A CHARGER COMPATIBLE WITH MY ONE YEAR OLD MICROSOFT COMPUTER. What a hassle so unprofessional
They called me and said i had some signs of virus so they were scrubbing my machine but no update on my email. They asked for my email password, which i had written down for them, again.
Later that week they called and said my password was wrong and i suggested they log in via internet if they weren’t sure.
Finally they called to pick up but still said that the password did not work. I went in and logged in via internet to prove my password worked. Then 3 guys looked at my surface for about an hour or more and finally one guy found the answer (wonky set up) in a manual. A microsoft manual.
What a hassle. Hopefully the new machines are better becuase the store was pretty crowded.
And the apple «geniuses» had quite a time setting up my verizon email on my phone and ipad.

Had a problem with exchanging an adaptor I purchased and before things got ugly Ray came in and saved the day… customer service #1, thanks Ray! Microsoft #1

I needed to do an online return in store and as I approached a customer rep it seemed like he looked at me with resentment asking in his head why are you bothering me. But he didn’t actually distill bad customer service. He eventually redirected me to the support desk upstairs.
I sat across an associate dealing with another customer with an online return. Yes the customer was a bit rude but at the same time Microsoft should loosen up their policies and empower their employees to be more flexible for better customer satisfaction. Anyway when she was done I thought I would be next in the system. She asked me if I was being helped by somebody else and I told her that I was told to take a seat and somebody will help me. She checked me in the system and didn’t even find my name in the queue. What?! I would’ve been waiting for nothing! But she was nice enough to get that settled and complete the return for me in minutes. Great worker! 3 stars because I think Microsoft management needs to control their processes and policies better. I just got lucky I had a good associate.

So my inner nerd can not explain how excited I am about this store being here and my job being around the corner. So my first interaction with Jean to scope out my newest shiny acquisition was a little lack luster… But my return visit and interaction with Jaycee was ever so delightful and fruitful… I was gifted an extra year of Office 365 and walked out super geeking with the promise of my Pro 4 soon to come… and behold a day later my prize email arrived… come get yo ish all I can say Score!
I have since returned for minor assistance and have enjoyed an equally pleasant experience.
#GeekJoy

We purchased a Surface Pro 4. Few days later we had many questions. A well organized triage area assigned us to Angel on the second floor, he updated few drivers, showed us several productivity tools and clarified few complicated options. We left full of confidence and very pleased with our purchase.
We love the store, the energy in the air and of course this amazing futuristic device.

Bought the new Microsoft watch and I was assisted by Tyreese and Amin. These guys were amazing. They helped me with the sale and the set up of my watch and connected it to my phone. Extremely knowledgeable about the products and helped an old guy get it (sort of). Had a second visit and dealt with stretch who also knows his stuff. Entire staff is buzzing around and more helpful than Apple.

Satya Nadella seems to be steering Microsoft back towards relevance and mainstream appeal. Nice multi-​level flagship in some premium real estate, with an interactive focus.

It’s a Microsoft store, it feels a lot like an Apple Store except all Microsoft products. The store itself is very beautiful and nice looking. I came here on the grand opening so it was very packed and I can’t comment on the «customer service». The first floor is all windows phone and laptops, while the second was Xbox/​Gaming stuff, the third floor is the «Dell experience» level which is just Dell paying Microsoft for shared retail space really. Overall it’s just another retail store, but it’s fun to tinker with all the gadgets.