Microsoft Store

Terrible customer support. The guy is just playing games and is driving away customers who sit at their help desk.

Excellent help and service. They are eager to help with questions and were very helpfull in choosing the right tablet as a gift.
They are open late too. :)

The manager here — he actually seems to care about the customer. Good problem solver too. I appreciate that a lot. Especially compared to their bafflingly bad 800 number telephone assistance.

Went to the «kiosk» for help with surface pro 3. I should have known better.
Complete waste of my time. Told me they would replace device one day and then they walked it back the next. I have the extended warranty.
They spent an hour and a half troubleshooting windows 10 install and they had to roll it back to 8.1.
Btw manager spent a half hour away from the store chatting with someone across the mall at a bistro. It was not a break or lunch he took that later.
Told me they would follow up with technical issues I was having and it never happened. Windows was unstable would not restart after sleep etch. Went to white plains store and they were much better staffed to deal with issues. Kiosk staff should be working at the gap.
Microsoft needs to up their game in NYC or pack up their bags and go home.

Had a terrific experience here when I went to purchase the Surface 3. Jessica was knowledgeable and patient and didn’t give it the hard sell. Had a minor issue w OneNote so went back a few days later. Yanil and Destiny were gracious and spent a lot of time helping to figure out the glitch and explain.

Very tiny place… Microsoft should visit the Apple store sometimes. They don’t care otherwise they wouldn’t have juss one store in whole Manhattan. I think Roosevelt field mall’s store is better than this one.

Fantastic service. My SP3 was defective. I have MS Complete. They replaced my defective unit with a new one. In and out on 15 minutes. BTW, SP3 is an amazing productivity device.

Sigh. Just a pathetic retail experience. First off, it’s more like Microsoft Kiosk, not Store. Reason I bring this up is because at this small kiosk, staffed by at least five Microsoft employees, my presence was ignored for at least 15 minutes.
One employee was engaged with another customer, but never acknowledged me or got the attention of her coworkers who were engaged in their own personal conversations and playing with their devices or the Xbox demo.
Finally, after about 15 minutes I decided that I’d better wake up one of these Microsoft reps and get some help with my purchase. It was like pulling teeth. And unfortunately their knowledge of the products was lacking.
Microsoft has a really uphill battle if it ever wants to win consumers back from Apple, and you’d think the sole retail experience in NYC would be a chance to shine. Unfortunately, I’m guessing this place makes people really appreciate the Apple Store.

Be warned, this is a kiosk not a store. Waited in «line» was ignored for 10 minutes along with another dude. Finally an employee directed us to help. Thankfully the guy (names start with an S, he’s new but amazing) who is amazing! He made going to the kiosk well worth it. He was educated and very patient. Hope he becomes a manager or something!

Pretty lame. I walked past it 3 times because there was XBOX branding all over one side. Finally realized that maybe the Microsoft «store» could actually be a kiosk, and that XBOX is a Microsoft product.
It was relatively easy to buy my mom a Surface case, although the one I wanted to look at was somewhere in a storage room downstairs and I didn’t want to wait so I sprung for another color. They don’t have mobile payment devices like @ Apple, so had to wait 15 mins for a register. Also, they wear those exact same iPod nametags as Apple. Cute.
Kind of funny how proud they were to brag that there are 102 stores — if your only store in NYC is a kiosk on the 3^rd floor of the shops at Columbus Center, then forgive me for thinking you have 3 stores and my mom will have nowhere to go to return her gift.

What a wonderful shopping experience. I love Bill Gates more than ever!

I recently bought my Surface Pro here and well we spent a lot of time here criticizing the product before making the purchase…
So this store is more of a kiosk than an actual store. When I walked in the mall, I was looking for an actual store but it’s just on the third floor right in the middle. It’s not nearly as attractive as other microsoft or apple stores in comparison. They should consider opening up an actual location since they are in NYC.
The first day I stopped by, by myself, the 2 employees that day barely acknowledged me before I asked about the product. C’mon, just because I may look young and I’m by myself, doesn’t mean I won’t buy something. Then a few days later, we had a few of the employees show us the features of the tablet but I didn’t feel that they were as enthusiastic as they could’ve been for being salespeople. I mean, you should know all the details of the product you’re selling, right? We found a couple glitches in in the laptop and in the time we spent there, they couldn’t entirely figure out what was going on except one of the employees (at this point, I can’t remember his name but he spent 2 hours solving the problem for us)…the other employees just said «oh it should be fine with the real product at home as opposed to the demo.» Not the most helpful…
Regardless, we researched enough about the device and played with it at the store enough to be confident about our purchase.

Is there a way we can leave a review about Microsoft stores in general. I’ve been to a few and I’m tired of the hard sell. Are the employees strictly commission based? Each one I go to there seems to be a need to constantly come up to you and explain each device you’re looking at. Let us BROWSE a little. I’m looking at a tablet and it’s grabbed out of my hand to show me what it can do. I’m checking out a laptop and given an oral list of every part of it. Just let us look around, like you know, the APPLE store?

Great service! I just got a surface pro 3… Jonathan from costumer service did more than a great job! He explain everything I need it to know to make sure this is the tablet that I need! Quick service. Quick check out! Price is great!

One of the worst experiences ever at Microsoft store. Till date I have had pleasant experiences at Microsoft stores in Minneapolis, Salt Lake City locations… But this was an exception. I had a hardware issue with my lumia 925 which is still under warranty. Store personnels including store manager accepted the hardware issue which made lumia 925 unusable for making a call.
But to my surprise they refused to provide any help. The only advice they could give me was to try another Microsoft store and explain them the issue.

Review Number One:
Although this place is small, it still looks nice! It’s great place to see the new Microsoft Surface and talk to with the great sales associate about MS 8.1 new features. The specialist that assists me with my multiple concerns was Jonathan. My goodness, he has all the answers from «Who came first, the chicken or the egg» to «Why Microsoft is so great?» Unilocalers that is service! The entire team shouldn’t be left out, because they are really helpful and knowledgeable. They are impressive as the Apple Store and that’s big complement. So Microsoft run with it, grab a foreign beer, and scream, «Cheers!»
So Unilocalers, stop by and experience their unique customer service. Where is this place? If you are in the Warner Center Mall located on 59^th and Broadway, travel to the third the third floor and look to your left.
Review Number One:
On 4÷13÷2014
This manager has delivered excellent customer service! All I can say is, «WOW, you are the man!» I visited the store to get answers regarding an issue with a recent promotion. I explained that customer service, on the phone, gave me the run around on the telephone and I felt I would never get my issue resolved. He step forward as a true captain and made sure my issue get resolved promptly! That is a big deal for me, because I work for Internet industry and I know Customer Service Response (CSR) is very important. If I was able to take his survey, he will received all 5s, trophy, key to the city and a million dollars. Look scratch the million dollars, because we live in the United States we cannot give away free money. A Starbucks coffee should do just fine. Thank you for all your help!
Cheers,
Wilkie

For the keyboard alone, the Surface is underrated, but MS continues its marketing ineptitude here by only pushing the already-​popular Xbox down your throat instead.

The sales representatives tell you the Surface tablet requires a mobile data plan to even purchase it and for $ 500. Not true. I purchased one at the Best Buy a block away for $ 370 with no data plan requirement.

Came to ask some questions about some issues with my Nokia Lumia 822. Guy I spoke with was decently helpful but his persona was quite depressing and not encouraging. Very low energy, not enthusiastic at all. Well, at least he answered my questions and showed me some things I didn’t know about my phone. If I need to go back to a Microsoft Store, I’ll check out other locations in NYC.

This isn’t really a store. It’s an average sized kiosk near Bouchon Bakery. The sales reps that were working weren’t really all that enthusiastic about their products. I know I went right when they opened, but that shouldn’t be an excuse.
I played with the Surface for a bit. It seems pretty cool. I might pick one up for Christmas.