Millenium Hilton Hotel

Worst experience EVER! They know nothing about customer service. I originally made my reservation thru Expedia for an upcoming weekend in Feb. I called the hotel to ask a few questions about location and was told by the reservation specialist there are advantages to booking direct with the hotel. I canceled my Expedia reservation and booked a junior suite for the weekend with wifi and breakfast with the hotel. I called the hotel today to confirm and they had no record of my reservation! Thank goodness I called ahead of time. They could not help me at the local location they transferred me to reservations. I spoke with Sheree Killington BEWARE… She is extremely rude and would not honor the rate for a room of lesser quality. I could not find my confirmation number so she would not even try and help me. She could care less about my situation and the fact that she is a supervisor of customer service is a joke. She had zero people skills.
Now I have no reservations for the long weekend and they have ruined the entire experience for me and my family.

This Hilton is definitely an option if you want to be directly across from World Trade.
Very briefly:
First, let me say that the staff at this hotel was lovely.
Secondly, the hotel itself (obviously renovated after ⁹⁄₁₁) is showing it’s age– tired furnishings, slightly peeling wallpaper in the bathrooms, out of date technology (the TV was really bad + the phone never worked bedside).
My best advice, would be if you want to be where the action is stay further uptown… $ 20 Cab ride everywhere. However it was right around the corner from Century 21! Ha ha

Don’t let the downtown location of this hotel scare you. By subway, this hotel is convenient to everything in the City!
This is an older hotel, but in good condition. The rooms are very large by NYC standards and the views of the WTC and the Hudson are pretty incredible!
Also, more and better retail and dining, are coming to the area in a big way!

When we go to NYC, we really like the Conrad in lower Manhattan, but this last time, the Millenium (just 2 blocks away) had a really good promotional rate, so we decided to give it a try.
— Pros: Nice Lobby, Cute lobby bar, nice upstairs full bar (but short on inventory. they did not have the «listed» beer on the menu that my BF wanted… they did not have Peach Snapps to make me a Sex on the beach !), ample rooms with nice views of the city… we got one facing the Freedom Tower and it was spectacular… close to subway station… just a block away…
— Cons: The housekeeping needs to be more diligent. The reading light on my side of the bed was not working. The shower curtain smelled moldy, the toiletries… as we walked into the room for the first time… were not stocked right… they were missing several items… The window had many big stains on them (on the outside).
Overall OK… just don’t get your hopes too high… it does have room for improvement.

This review covers two stays in December 2015. One was on December 14^th and 15^th with checkout on the 16^th. The second stay was one day later from December 17^th — 19^th with checkout on the 20^th.
The first two days were on a corporate account with a total price per night of $ 323.65. After a day elsewhere, the last three days were at a total price per night of $ 182.52.
The Concierge was excellent. After the first two days, we left bags there while taking care of business for one day. We picked up two bags late on the 15^th, en route to pick up a rental car and recovered the other two when we checked back in on the 17^th. This was handled very efficiently, but unfortunately was not indicative of other administrative and general attention to detail matters at this Hilton Millenium.
CONS of the first stay. (1) Noise is an issue. Initially, we were on the 12^th floor and construction noise starts before 7:00 AM. Additionally, there is general NYC street noise and sounds from adjacent rooms are clear — toilet flushing, shower, doors, etc. Construction noise should have been mentioned on the website or by Hilton staff and it would have been reasonable to offer earplugs. (2) When we checked in the bulb in one of the bed lamps was burned out and shows that the room was not checked. (3) Although we did not eat at this Hilton, room service rates were exceedingly expensive. For example: a bagel was $ 8 and a small cup of coffee was $ 12. The room service menu consisted of pages stapled together with some of them being duplicates. Food reviews were poor. Note: a small deli called Stage Door is one block from the Hilton. Service is fast, food is good and also reasonably priced. (4) Connecting to the Internet was not automatic and required a call to the front desk and then to tech support where the problem was handled efficiently. This could have been handled with an explanatory card since it required going to another website and some instructions.
CONS of the second stay. (1) Making this reservation was interesting as prices are available through third party providers that are MUCH cheaper than through the Hilton Website. In this case google maps reflected a hotel cost that was much cheaper. In this case, GoogleMaps reflected a price of $ 149 per night for three nights, but I was not able to book it online. By calling Hilton Millenium directly, they agreed to a price of $ 156 plus taxes and fees for a total of $ 182.52 per night. This was not a particularly user friendly process. (2) Construction noise was still an issue, even though we were on the 42^nd floor, construction starts daily before 7:00 AM and is not very different from the 12^th to 42^nd floor. Even though my Hilton Honors profile specifically requested a room away from the elevator, we received the room closest to the elevator. Fortunately, I brought ear plugs for the second stay. (3) Attention to detail things here, but we noticed that there was no soap dish in the bathroom, this room had no cork screw, and the curtain pulls were broken or missing. (4) Interestingly, the day we left there were twelve breakfast coupons in an envelope under our door. They were for another room on another floor. Someone was probably upset. This is simply another example of inattention to detail and lack of managerial supervision. (5) Hilton Millenium initially billed this personal stay to the corporate account even though I made the reservation using my personal credit card that was on fill with Hilton Honors and used my credit card for the incidential hold. No bill was under the door upon checkout and no clerks were available at the front desk when we left and dropped off the key cards. After returning home, I noticed that the $ 75 for incidentals was removed from my personal credit card, but there was no bill for the stay. The e-​mail with the recript showed that the stay was billed to the corporate account. This was not an easy matter to resolve because no one is available at the Hilton Millenium to take the call. It took several calls over a period of several hours to get this corrected. Hiton sent me a corrected receipt and a subsequent e-​mail saying that my bill was correct.
PROS: (1) The price for the second stay was reasonable for NYC, but it is worthwhile to search if price is an issue. (2) Low speed wifi is free for Hilton Honors members and was adequate. (3) The view of Freedom Tower and the ⁹⁄₁₁ Memorial is very nice. However, daily construction noise should absolutely be mentioned. Earplugs should be available in all rooms without asking. (4) Subways are close and convenient. It is also convenient to do the Air/​Train from Kennedy Airport. (5) The room was clean. (5) The thermostat worked well and the fan was not excessively noisey. The often mentioned bed bug problem seems to have been corrected.

LOVED! Room rates were more than acceptable given our view, location and time of visit. We had a gorgeous view of The Freedom Tower and the City. The location was convenient to so many iconic sites in NYC it was easy to walk to many places or to the local hop on/​hop off tour bus route. Amenities were great and service was impeccable. The staff was very professional, warm and friendly. Personally, I didn’t think much of the Church & Dey Restaurant in the hotel because I think it’s a mixed message… Upscale décor, super fancy menu selection with over inflated prices… Perfect for a special date or occasion. However, there was a dozen or so people sitting around the bar sucking down drinks and carrying on like they wet at their local bar & grill, ESPN playing on all the big screen TVs and club music blaring overhead. It just didn’t set well with me as far as atmosphere goes and our dinner was less than impressive. It left me wishing I had just walked across the street for the pizza or deli sandwiches I knew were delicious.
The hotel itself is a can’t miss though, I highly recommend a stay there and will definitely stay there again should I ever get the opportunity to revisit NYC.

Great hotel. The rooms are very clean and posh. It is my favorite hotel in NYC.

We were having our wedding across the street on August 22, so this location was perfect. We blocked off a number of rooms for guests as well. Working with them was an absolute pleasure. They went above and beyond to be at our, and the party’s, beck and call the entire time. The rooms were clean, location was spot on and the staff could not have been nicer. There is nothing they could have done better for us. Whether it was in person, over e-​mail, or on the phone — everyone we dealt with was great. I would stay here, and recommend a stay here, in a heartbeat.

Great location as in convenience, subways all around, a hop skip away
Piss poor room service though, takes 40 minutes for a simple burger to be served, a well done order was completely charred
Mr.Ray F&B manager apparently supported his chef saying that quote“this is how a well done burger is served“
Will try & post pics

Pro — Clean, good service, good location.
Con — Cost
Main gripes — The room service menu is out of date. Figured that for the cost of one nights stay this week ($ 300+/night) they’d have the ability to update these. Also, haven’t spent less than $ 70 on a room service order and everything i’ve had is terrible. (Buffalo wings, seared salmon, center cut pork chop) will either use Seamless or hike to a nearby restaurant for a decent dinner tomorrow.
After a third night im downgrading to two stars. Ordered s burger for dinner tonight and again its a FAIL. The fries are good and service was quick. The burger here is TWENTY FIVE DOLLARS, and its a small burger patty. Its most likely a 90% lean cause its pink but dry. The «sautéed» mushrooms were quite obviously cooke earlier today and reheated.
I figured the burger would be an easy one to redeem the experience with… FAIL.
Looking forward go returning to The Westin Jersey City Newport next week.

I stayed at the Millennium Hilton for the Labor day weekend. We arrived on sat around 6:30 pm, and I had booked a room with a view which was not ready upon our arrival. Hotel check in is at 3 pm, and we were told that due to high number of travelers on that weekend, and the housekeeping staff being out, they were not able to get the room ready on time. We were given a voucher for dinner and drinks at their restaurant while we waited for our room. That gave us a chance to unwind a bit after our 4 ½ hour drive from Washington DC.
when we arrived at the hotel, there wasn’t anyone to help us with our luggage, all together it seemed like they were under staffed. There was also a discrepancy between the balance on my check out receipt and my credit card statement.

pretty big ripoff.
–expensive wifi
–expensive room service
Considering how expensive this hotel is, the fact that they do not provide free wifi is pretty appalling (it’s 2015 people!), on top of that the cost of the wifi is 12.95 per day (regular) and 18.95 (premium). The first day we bought the 12.95 package and our speed is roughly 2mbps download speed, and the next day we went with the premium but it was still the same speed!!!
Now the room service is no bueno, the price of in-​room dining is sky high and has VERY VERY LITTLE VARIETY for both breakfast/​lunch/​dinner selection that is NOT WORTH IT. (especially since you can walk across the street to cheap eats.
The only highlights of the hotel are the quick check-​ins and the rooms, which are fitted with very comfy king sized beds, but our thermostat broke during our stay so…
my verdict: way too expensive, way too much deficiencies.

$ 72 for a shitty breakfast of powdered eggs and scary sausage for two. Biggest ripoff in NYC.
Should be illegal!

Old hotels are always great when it comes to size. We came here after having a bad experience with a different hotel. The room was large compared to most hotels nowadays and the bathrooms are full sized bathrooms made of marble so you’ll be very comfortable.
The only things I didn’t like about the room was that it doesn’t come with a microwave, it’s $ 35 extra per day, the wifi was very slow (my LTE connection was faster), and whenever we had a problem, they were very slow to respond — at one point, the door to to prevent the door from hitting the wall was picked up by our toddler. Maintenance came about 30 – 40 min later and put it back in, he was surprised that the baby pulled it up and he tested it after he put it back and it came right out, he asked if he could come back the next day to fix it and I just told him not to bother and to just take it with him. the hotel didn’t make any apologies or offer any discount which is why I won’t give it 5 stars– I’ve stayed at hotels like Hyatt and 4 seasons who would do something to apologize.

This was my first and last time I will be staying at this hotel.
I had what anyone would consider to be a major security issue. They allowed someone into my room and made them a key with out my authority.
This person claimed to have been allowed into my room and the Vanessa (front desk receptionist) just let him in. I was absolutely shocked to how this could have happened!
The hotel tried to fix the problem by offering me a free breakfast… I can not believe they have such little regard for their guest privacy and security

There’s good and bad about this place — the view is excellent, but the rooms are merely okay.
The Millennium Hilton is a rather tall hotel right next to the World Trade Center, making it prime real estate for those wanting to be in the financial district. The prices are high as expected, and for everything — room service of any kind is extremely expensive.
The views here are excellent. My room overlooked the World Trade Center site, which was beautiful. The other side of the building unfortunately faced construction, which meant lots of noise.
The rooms here are good, but not mind blowing. Everything was clean but somewhat sparse, and there was definitely wear on the desk, tables, etc. Noise was also a bit of an issue, as the glass windows carried noise from next door/​outside into my room too much for my taste.
The amenities here are nice. The pool seemed okay, though I never tried it. The gym is a postage stamp and barely has much, but I couldn’t complain much.
All in all, come here for the view and convenience, not the quality.

We stayed here from 4÷23−4÷26. Located right next to the ⁹⁄₁₁ Memorial & Museum, you get a beautiful view of the memorial if you get a room on a high floor. We stayed in 4008 and had magnificent scenery.
Rooms are very spacious (considering NYC standards) and the beds are very comfortable. The elevators work at a high efficient rate so you never have to wait a long time for a elevator ride. Millenium Hilton is also conveniently located next to two subway stations, both within 1 block, so you can get uptown easily. The PATH train station (to New Jersey) is conveniently nearby too. Security is very safe at this hotel. There’s always some NYPD officers stationed out in front of the hotel during the day and hotel security makes you show your room key when entering the premises.
Food at this hotel is very expensive. There are some coffee shops and a deli nearby if you want to save some $$$. Despite having an awesome spacious hotel room, it wasn’t as clean as I thought it would be. When we checked in, there were some used Q-​tips just laying around on the ground behind the chair. The sheets had a few dried stains on them, so that crept me out a bit. I think maybe the Hilton housekeeping staff aren’t too meticulous with their cleaning efforts.
There’s a Shake Shack nearby, 5 minutes walking distance. If you are new to New York, you have got to try it out. I paid an average of $ 179/​night (before taxes) for my stay here, so I thought the value for the hotel was great. I just hope housekeeping pays better attention to their cleaning duties in the future.

The Millenium Hilton Hotel is the place to stay if you want a great room with fantastic views of the city. Each stay keeps getting better and this time around was when I fully utilized all aspects of their services.
Location — The hotel is centrally located in downtown Manhattan and within walking distance to the ⁹⁄₁₁ Memorial and Freedom Tower. It’s also very close to the PATH train in case you need to head to NJ. It’s also across the street from Fulton Center which gets you A, C, J, Z, 2, 3, 4, 5 trains. The R train is right on front of the hotel and the E train is a block away. Transit mecca.
Room — Upgraded to Junior Suite due to being a Diamond HHonors. The view they usually put me on is towards the Freedom Tower aka «City View» but this one also included views of Battery Park as I got a corner room. It’s quite large at over 400+ sq. ft which is amazing, given most hotel rooms average around 250. Boutique ones are even more cramp but hey, it’s European style. I’d prefer 400 sq ft over 250 sq ft any day :). The suite includes a pull out sofa, separate living room area, and work area. I have performed the black light test and no alarming items were found.
Noise — I would try to stay above 40^th floor because you can still hear the street noise and construction. This is unavoidable due to the constant construction in Lower Manhattan but definitely try to ask for a high floor if possible. There may be a fee associated but I’d gladly pay extra to sleep in peace.
Concierge — This is where Luis R. shines and made my first concierge request seamless. I must say this guy works miracles on a daily basis and I will certainly have him arrange all of my errands in the future. He coordinated several tasks for me, saving me tons of time. I definitely recommend you make friends with the concierge because they can pull strings when no one else can.
Food — Church and Dey restaurant is on the 3^rd floor. They serve a breakfast buffet that consists of several hot items — bacon, eggs, sausage, oatmeal and tons of cold items: lox, cold cuts, fresh fruit, cereal, yogurt, etc. You can also order from their menu. Overall extremely good if you have HHonors status as this is complimentary.
Highly recommended, I will return again.

Perfect location in NYC right in front of the one World Trade Center and the 9 – 11 memorial!
We stayed for 2 nights. Our flight arrived in the morning around 10 am so we couldn’t check in yet. But they held our baggage for us while we explored NYC. The doorman was really nice and helped us with our bags. The concierge was extremely helpful when we weren’t really sure what the best way was to get to wherever we wanted to go.
We were on the 29^th floor and the view was pretty nice. You could see all the way down church street. They are still doing a ton of construction for the ⁹⁄₁₁ museum so you can see that as well. The beds are kind of small. I was expecting queen size beds but they were a full size. Other than that, everything was clean and the service was amazing!

The only reason I was able to stay here was due to a cancelled flight and Delta picking up the tab. After being turned away from hotels in Queens (close to JFK), this place had vacancies and so a bunch of us were deposited here and checked in at 5am (after our plane taxied back to the gate around 1:30 am-​ish). The guys at the counter were really great and helpful and made me feel human again. Asked for a toothbrush and that was delivered super quickly. The bed was pretty comfy as was the toiletries available in the bathroom.
I had a lower level room (10^th floor) but it was still pretty awesome to wake up the next morning and push open the curtains to see an amazing view of the World Trade Center memorial and the Freedom towers. If there were any issues, it was regards pricing for breakfast ($ 24 for eggs and toast???) and the lack of free wifi. Otherwise it was a good stay.

Je suis resté a cet hôtel pour trois nuits. Chambre au 22ème étage vue sur ground zéro. L’emplacement est super pour faire downtown a pied. Métro juste a côté.
Pas de bruit extérieur quelque porte d’autre chambre qui se ferme mais rien de gênant. Le lit était grand et comfortable. Seul du the et café sont a disposition pas de petit gâteau ni d’eau.
La salle de fitness est assez bien fournie et peu visite je seule a chaque fois. Des serviette écouteurs et eau sont a disposition. Les machines sont propres.
La piscine est chaude mais extrêmement chlorée !! Les vestiaires et douche sont propres du gel douche shampoo sèche cheveux sont a disposition ainsi que de grande serviette.
La chambre n’a pas était nettoyé le second jour. Pour un hôtel de ce standing je trouve cela contraignant. Et le personnel a l’accueil pas très aimable.
J’hésite a recommandé cet hôtel car pour le prix je m’attendais a un service de très bonne qualité et la il était juste bien.