MNG by Mango

Since this is the only Mango store left in the city, I’m just happy it’s still in business. Since my last review, Mango is still my go-​to place for jeans and work clothes. The store is still very small compared to a regular Mango store so the selection is also small, but I’m able to get essentials and that’s all I can ask for.

Store has a small selection for men.
Online store is a disaster. And customer service is non-​existant.
Also the sizing is different depending on the item. Some Medium is actually small and some small is actually large.
And no it is not related to the design of the item. It’s just a mess.

I walked by and saw a simple black dress in the window display. Went in and spent a couple minutes locating a sales associate to help me find the dress. She had no idea what I was talking about (she looked like a deer in headlights) and proceeded to ask someone else.
While waiting I decided to browse the store hoping to locate the item myself. When the salesperson finally returns, she said that the dress is new, the window display was just changed and someone is trying to locate the dress in the basement. I decided to wait around, even though I find it is extremely poor store management to have a new item displayed in the window yet its not on the sales floor (don’t you want t actually sell the items that are being featured?).
10 – 15 minutes go by and nothing. I track down the sales associate, letting her know I cannot wait any longer but I am still interested and would like to call the store later to see if they have located the item before I make the trek out again (it is over 90 degrees outside after all). To that she replies that I cannot call the store. I would need to just come by and hope they’ve found the dress. Are you serious? You won’t take phone calls from a customer asking if you have an item in stock?
Never again!

Lapin and I came in here as he wanted to get some new Spring clothes. The men’s section is in a small annex of the Mango store and it had it’s own entrance. The only staff member working there was nice but he was a bit pushy. Lapin didn’t find anything he liked but the rep kept saying to «Try Something»…perhaps he works on commission?

Ordered a Mango dress online and it was $ 129 and it is the cheapest piece of garbage. I hate it.

I work in the area and never had the chance to walk in. Today i was drinking a coffee and decided to check them out. As soon as I walk in ready to spend money the guard at the door rudely goes «hey hey hey! No food or drinks in the store!» Now i understand stores have policies like no pets etc but i work in customer service as well and you shouldn’t be attacking people at the door so rudely. I would have gladly thrown it out if he approached me nicely. Obviously im not walking in here again. If you’re shopping in this area go to kenneth cole or express. The people are way more professional.

This review is for their online store:
I placed and order last night using a promo code to receive 30% off the order. I placed the order via the mobile site. I was prompted to enter my billing address, and it stated that I could enter a different shipping address in another step. When I reached that step, I entered the alternate address to ship to. However when I received my order confirmation, BOTH address where now the shipping address. My order was then cancelled because my billing address was not correct. This was an error on YOUR SITE, not my fault.
I called customer service multiple times this morning to try to resolve the error, and the two women I spoke with with SO RUDE AND UNHELPFUL. They told me there was absolutely nothing that they could do to honor the discount, because it was my fault (despite me clearly explaining that it was your site’s error — not mine). They kept telling me to wait until this weekend because there would be another promotion. I asked to speak with a manager/​supervisor, and they told me no! I explained to them that I also work in corporate retail, and I know how things work — they could have honored the discount because you guys messed up. Instead all I got was attitude and extreme rudeness. I do NOT appreciate how I was treated and spoken to, and I will be contacting multiple people from your corporation to let them know.

At least a Mango store that sells their men collection ! A pity that the men section is so small, I couldn’t find anything in Small. But it was in the end of a sale, so maybe qi just was there at the wrong time. Anyway, I was served by a very helpful clerk named Mario, who even helped me browse the store to find the shirt I wanted in Small. Add that to the HE by Mango quality, and you got a really good shop.

Horrible customer service. One of the worst retail stores I have ever been to. Absolutely will never shop here again. Buyers beware. Clothes are terrible quality and returns are a pain. Employees are rude and deserve to be unemployed.

Managers here are rude!!! If don’t like your job quit. Bought a vday outfit here… needless to say I did not like it. Ive been to the mango in both Madrid and Salamanca, Spain. When I heard there was one in New York, I decided to pass by. The lady who helped the first time I went was awesome. Three days later both Managers Abigail and Katryn were rude and tried to switch up the return policy on me. Needless to say I am not shopping here anymore. I’ll stick with online shopping when it comes to this brand… maybe.
Save your money and go elsewhere !

For so many years my wardrobe was all Mango, all the time. But that was comprised of clothing from Mangos in France and Italy. It seems that here, all of the color and fabulosity was drained out at customs or something. It is seriously like a different brand at the NY store. SO much… lamer. I am sad, because I really do like their clothes– in other countries, that is.

One star is given because of poor policy. My boyfriend and I purchased a sweater yesterday at Mango. He loved it so much so I went back to get him it in another color. Upon arrival the whole store was 50% off. I inquired about a price adjustment on the first sweater if i brought it back with the receipt. I was then told we could only receive a store credit for the initial item. Keep in mind they have a 30 days return policy. I then explained that I should just return it then re-​buy the sweater. The manager told me that we are un-​able to sell back the same sweater. (What?) it is an LP issue. I’ve worked in retail for 10 years and this is the most outrageous policy of ever heard. I then asked if I could put the blue sweater on hold until I returned with the green sweater and bought that with the store credit. I was then told they did not do any holds. They have now lost not one sale today but we will return the original sweater for a full refund.

Absolutely terrible customer service over the phone. Wouldn’t even bother ever ordering from here again.

I’ve been a fan of Mango online for a few years and this is the only store in North America with a full Men’s section. Needless to say, I was very excited to actually shop the store before the items arrive at my door.
The selection is a fraction of what is available online, disappointing.
Sizing is hit or miss, frustrating.
At least the staff is helpful, occasionally.
I still like Mango more than Zara… just really wish they would step up their game.

Poor customer service even though we made purchases. Wouldn’t come back. When we asked for a size, the lady just said «No» with out even thinking or looking. Of course after some digging around, we clearly found the «No» size available. Failed! Still we made purchased and when we got the registered, of course we were not greeted. Don’t ask why how we are or if we find everything ok, because they knew we didn’t find everything ok (LOL) But they did finally open thier mouth at the end, with a please come back to shop again. Yea… right. Not with this kind of quality and customer service. Nothing justifies a purchase here.

I have never taken the time to review a retailer on here before, but felt so strongly about my experience with this company, that I felt it necessary to share. If I could give zero stars, I would.
Even worse than the cheaply-​made, overpriced clothing, are the employees who work at the 34^th Street Mango location. I recently purchased a sale dress and upon getting it home, noticed it had a tear in the seam.
I was NEVER told of the 14-​day return policy, nor is it specified ANYWHERE on the receipt. After 22 days, I went to the store to return the item. I was VERY rudely told the item was past the 14 day limit for a return and a store credit was not an option, either. The ‘gentleman’ who I spoke with, or who spoke AT me rather, was incredibly unprofessional. He informed my husband and I that he was trying to be ‘civil’ (implying that we were being uncivil?) and that even though I was not informed of the return policy, I should have immediately returned the item when I noticed the tear.

Upon exiting the store, I told him he had lost a customer for life. Of course to this, he scoffed and said ‘okay’ sarcastically. I will NEVER be returning to shop here again and would urge other normal, intelligent people to spend their money elsewhere.

Honestly, I walked in took a quick spin around, was disappointed then turned around & walked out. The selection of unfashionable clothes is exorbitant from shirts with mindless sayings in blue sequence and random shirts and sweaters thrown around, I just expected so much more from the brand but whatever, lesson learned

A complete overhyped and overpriced brand of clothing. I don’t how they just pull off the regular stuff at such hefty prices. Even though after the sale it isnot worth the cost.
In the past I bought some shirts at mango and after just one wash they just lost all the newness. Maybe it is hightime, mango should look into the quality and prices of it’s merchandise.

I’m torn.
I found an awesome semi sheer white button up with a covered placket and teeny tiny buttons at the top of the neck and cuffs. You don’t even understand how cute this shirt was. AND it fit me perfectly. The sleeves were even long enough, which never happens to me as I have the arms of an ape. Perfect.
It was $ 70.
Is $ 70 overpriced for a nice blouse? Maybe not, but it seemed grotesquely overpriced in comparison to almost everything else in the store.
I wasn’t sold on the fabric either. It seemed like after a few wears (especially by me, a clumsy slob) it would snag or tear or stain. Couldn’t get over how adorable it was or how well it fit. But I didn’t want to run the risk of getting attached if I was only going to get one wear out of it before disaster struck. Le sigh.
Didn’t like that all the walls were a mirror, but loved the theatre seats! Those were cool. And the blouse.
I may just be back for you my love.

I’m pretty proud to say that being in NY, MNG (Mango) can compete at a high level for your fashion cravings. The fact that MNG is a Spanish multinational clothing company is not the main reason… ok, ok, maybe is also in part because of that ;), but If I’m proud is because MNG was always one of my favorite store while I was living in Spain, where obviously the chain is expanded with stores in almost all the towns along the country, and its still one of my faves now in NY.
MNG is trendy and stylish. You can just copy their mannequins of the central long runway or what is better, make your own style with pieces from here and there. Well, not like I have to teach you. You know what I mean. They use to organize their clothes based in the specific style; from the most elegant pieces in the left side of the store, going through the ones for your party-​nights to ended up with the most casual even hippie in the right side. There is a MNG jeans section in the back together with the man section.
I would like to point out that some reviews for this store has been posted under the name Mango at 448 Broome St. I read that in North America Mango operate under the name «MNG by Mango» so lets use the American name and 448 Broome street looks to be the location for something call Mango Sportswear Inc. I’m not sure about this discrepancy yet or if that store exist or not. There is another location at Flushing which doesn’t have anything different/​better that could make me travel there when the store at SoHo is more convenient for me. I also want to say that the fact that Penelope Cruz and her sister Monica, and now Scarlett Johanson from 2009 are the celebrity faces and/​or design some of the collections for the brand doesn’t mean anything to me but maybe you like to know it if you like their style. MNG also design women accessories as shoes, bags, belts, jewelry and other ornaments. I love their bags and wallets.
I’m sorry about you guys since I find the Men section in this store pretty small but I would still take a look. The style is similar to Zara but a bit more fancy. Hopefully they will open soon a «HE By Mango» store. Mango-​guys are as cute as I like ;) … Its sad that all the guys that I always see in the store are companion for girls shopping and are boringly seated or sleeping in the plenty number of chairs located along the runway. If you recognize yourself here, next time take a look to the collection for you (
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Anyways, for Women, if you like Zara, I think you will like MNG adding this one as well as for men, a chic feature to your style. The most classic side of MNG is similar to Club Monaco but cheaper. Quality wise is the same, maybe better that Zara but definitely much better that H&M. And don’t get me wrong. I don’t want to be a mannequin for MNG or any other, and I also explore many other stores in the city. Also MNG could be sometimes in the pricey side. I have been there multiple times trying on some clothes that doesn’t look that great on me to pay that amount of $. I’m crazy however about the ones that I have always got. But for some specific items the price is however worth it, even cheap, and I always visit MNG when I need some of those. Coats and jackets without any doubt. Jeans no question as well and some trendy tops to combine with the jeans are also mandatory. Sometimes I even find that dress that I wasn’t thinking about but that I can use any time or I just will find the occasion to wear it.
The sales are pretty amazing. The big sales reach %50 to %70 discount and they have very frequently racks with some items on sale. Also, sales or not, the price marked is the final price. No Taxes. or well. already included. Some of my last acquisitions include: a wool and mohair 6L– SCOOP-​S Coat in Black; a Jacket RUSO with a style that i really love and a pair of Jeans U5D MIRIAM; all showed in their shopping webpage as well if you wanna take a look just typing the name in the search bottom. My favorite one: The Jeans. Super Slim Fit and sited on your waist with an amazing light grey color. It will make you look even taller; zips in the bottom part that you can open to uncover your ankle boots or super-​high heels shoes. Were maybe the reason because I could enter at Goldbar that night back in December?.. ok ok this is too much … although you never know .you never know. wink
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