Mr. Appliance Of N Y C

Worst customer service ever!
Called for a broken ice maker in refrigerator. Technician showed up 2 hours late, no phone call from office or him to say he was running late. When called office, told by receptionist (Christine) to hold (5 minutes), then, «he’s right down the block», wait another hour for him to arrive.
Technician broke my water line, then said he couldn’t fix the problem, fixed the broken water line with tape, and proceeded to charge me 176 $.
When asked about the ice maker, his reply «just use ice cube trays».
Awful business, poorly trained technicians, horrible front office. DO NOT USE THIS COMPANY!

I got stuck with this disaster of a company through Whirpool’s Repair +1 service contract. $ 373 was supposed to buy me a fixed refrigerator within 48 hours — fast tracked because it was a non-​cooling issue. On the day of the service appointment, I waited on a freezing porch from 12PM to 6:45PM (the appt window was 12 — 4) with a flu, only to get a call at 5:45PM from the tech saying he had broken his foot and was on his way to an ER. A few minutes later I caught him in a lie when I called the manager who told me I was mistaken, his foot wasn’t broken, he was just at another call and couldn’t get away. I guess they hadn’t had time to talk and get their stories straight and this manager did not like it when I told him it was unacceptable business practice to miss your appointment, then call with a lie. He became nasty, confrontational, and told me he could give a sh-​t that I had waited on a freezing porch all day with a flu for this liar, only to be stood up. He then had the nerve to give me a lecture on my attitude, can you imagine, and promised to get someone out here in 1.5 hours, which was 3 hours late for our original appointment. When I said that was even more unacceptable, he said he was going to cancel the call altogether. After a major fight on the phone, he sent someone who took the fridge apart, could not fix it immediately due to needing a part, and again told me this would be put on a fast track because it’s a non-​cooling issue. That was on ⁴⁄₁₁. It’s ⁴⁄₂₅ and I have called Whirlpool 5 times, and am constantly told they are waiting for Mr. Appliance to get this part. I know that nasty, vindictive SOB at Mr. Appliance is stalling this deliberately and told Whirlpool I want them fired and get someone else to take over this contract. I paid way too much for this. That guy knows he’s going to get his $$ regardless. Probably has already been paid, and was telling the absolute truth when he said he could give a sh-​t if I got a fixed refrigerator or not. PS: the day after I waited for them for 7 hours, I was in an urgent care center with flu and asthma. I have been without fresh food, pestering my neighbors to put food in their refrigerators, eating out at great expense and/​or eating nuts for almost a month because of this BS. Thanks Whirlpool and Mr. Appliance for one of the worst months of my life. This review is going everywhere there is a field for typing.

SCAM. STAY AWAY. I was told for a refrigerant coil cleaning– it takes a long time usually with wet rags, solution and constant wiping. They couldn’t and «would never» quote over the phone because each job depends on how much dirt is on the coils. I wouldn’t accept that on the phone and demanded if the coils are a complete mess (which they were not) I wanted to know the high end of a job like that– I was told 150 – 200. They were also supposed to look at my dryer on the same repair ticket and let me know how much it would cost to fix a loud drum.
Eventually, Mr. Appliance technician comes and tells me $ 300 for coil cleaning which I complain about. He calls the main office and they lower it to 200. I help pull out the fridge (even though there are two of them) and he hops back there– sprays a god awful orange smelling spray and then hops back out– 15 seconds? I asked about the wet rags, constant wiping and use of solution and he said «that’s the old way». This is the new– «spray and leave on.» I have to stop writing because thinking about it makes me angry. I can’t even get into the dryer where they did absolutely NOTHING. This place is a SCAM. STAY VERY VERY FAR AWAY!!!

AWFUL! didn’t do anything. Awful customer service, awful technicians. SCAM! Stay away.

DO NOT USE THIS COMPANY! Each visit requires at least 2 visits — both of which you have to pay for. Most recently, I tried to avoid the initial visit as it was service on a washing machine part they have previously serviced/​ordered for us. I sent photos, part numbers, etc. and after a week for the receptionist to respond, I was told they still need to come out for an initial visit. Absolutely ridiculous. Definitely not a company that has their customers best interest at heart and we will no longer be using them.

I wish I had checked Unilocal before I scheduled a service call. My oven was broken, the repairman who showed up couldn’t find the model number of my stove. Looked inside for two minutes, charged $ 160 for this service. Received a $ 685 estimate two days later for the repair, never received an estimate that did not list the cost of the parts and the cost of labor. I think their scam is to send repairmen out and charge $ 160 for a two minute service call.

They are the biggest ripp-​off and don’t do anything and just say that all is good and you have to clean the lining but they dont do anything and tell you to call back miele

They are worth a scam alert to me. They ‘fixed’ my freezer for about $ 700 and the freezer broke again — same identical issue– after 100 days (they say they’ll only check it again after 90 and wanted to charge me completely new). Also, they had charged my card twice and I had to block the second charge through Amex. Be very careful.

Awful. I had a wonderful experience with this company last year, incredibly timely and cordial. What a difference this year! I was blatantly lied to about part arrival times after I was quoted 2 weeks. It turns out the parts had to be ordered internationally and they have no way of knowing when it will arrive.
The first time I tried to cancel the order the woman guaranteed they could do it the following Monday. Then shifted the time twice more after that. It never got repaired. The second and last time I canceled, she still refused to acknowledge canceling the order and wouldn’t connect me with a manager. I’m now dealing with a person I’ve never had contact with via email trying to get my deposit back. This is a nightmare.
If I had been told this or been treated with respect on the phone or via email, I would have been frustrated with but fine with the time frame. Instead I was told they would «get in touch with me when the part was in» with no further explanation, my emails started to get ignored, and I was lied to about several guaranteed repair dates. Totally avoidable situation if they’d just been honest with me.

Never use these guys. Will take your money, get you to pay in full up front for «rush» service & then you have to chase them down a week later and fight to get them back. Would have been cheaper and faster to just replace the dishwasher. Never again.

Beware those with a microwave! The service guys came to my place and in 2 minutes and $ 160 later told me my microwave was broken and it would cost $ 900 to fix it. Ridiculous. I don’t fault the servicemen but the company should warn you about fixing less expensive microwaves — would have been the right thing to do. Leaves a bad taste.

This company is an absolute disaster. The worst customer service you could possibly find. Rude and unreliable. Stay away.

It looks like some people have had bad experiences with this company, but I’m not one of them. They were expensive ($ 440 to replace a freezer gasket?), but the people who answer the phones as well as the technician was nice and friendly. They fixed my freezer and I would use them again.

Just adding to the parade of one star reviews. I don’t even need to tell you what happened — just read all the other terrible reviews, compile them into one, and you will have my review. Please don’t use this company. They do have very reassuring hold music, though.

Disappointing & frustrating experience. The technician was so late that I outright canceled, so at least I avoided the mandatory diagnostic fee. I called twice to get a status on the service person’s arrival time (once the set window had passed), and both times the person who answered the phone was disrespectful and curt. A little compassion would do the company a lot of good. What’s the point of berating a customer for expecting a timely arrival? I’d rather not give this company a cent. If you decide to give them a try, be sure to allow significant extra time beyond the service window for the technician to arrive. And if you call dispatch/​customer service, don’t expect anything resembling kindness or understanding. Reading the reviews of services rendered, it appears I may have dodged a bullet. At least I managed to avoid being overcharged for cheap parts & labor.

I feel foolish for even using this company after seeing all the other reviews here, but maybe one more negative review will help save someone else from the misery of trying to deal with this company.
I’m now on month 6 of trying to get an ice machine with a fridge repaired. NINE appointments later, the unit still doesn’t work. They’ve shown up late, they’ve not shown up at all, and when they did show up, they didn’t actually fix anything. We’ve been charged hundreds for various parts they diagnosed as the problem, and then installed. We’re now arguing with them over a refund given that NONE of their «repairs» actually worked.
So, yeah, call someone (anyone) else.

I wish there was an option for negative stars on this review. They are the worst ever. After opening a ticket, I waited 9 months for a part to be ordered, spent almost $ 1,000 with them trying to fix my refrigerator, the technician had an attitude most of the time. and the problem was never fixed. They have no idea what they are doing. DO NOT USE THEM.

I have used mr appliance before and even though they overcharge and don’t have great customer service through their front office they were reliable so I stuck with them. Now they don’t even have reliability anymore! Made an appointment to fix my fridge for today and told them to specifically call my cell phone number to confirm and gave it to them to make sure they had the right number. After hours of waiting and no word from them I call to follow up. Their reason for not showing up? Oh they called the old number on my phone. No real apologies, nothing. Now they don’t have availability until next week and I’ve lost $ 100’s of food. Women was extremely rude on the phone to make matters worse. Won’t be using them again and recommend you steer clear too!

Beware, these people at Mr. Appliance are scam artists. They do not know how to repair appliances, will break your appliances and cause damage to your belongings, and then will try to charge you an extra service call fee.
Both the dishwasher and washing machine stopped working in my temporary corporate unit. At first the all in one combo washer/​dryer wouldn’t dry my clothes, so a repairman was sent from Mr. Appliance to fix it. He broke the machine so that it wouldn’t even start the wash cycle AND cracked the door.
Another repairman was sent out today from Mr. Appliance to fix the broken washer/​dryer and now the dishwasher. He didn’t even know how to turn on the washing machine. Then he somehow managed to flood half of the apartment with dirty water from the machine and BLAMED ME. He used all of my towels to sop up the dirty water, left them all over the bathroom, and even managed to spill dirty water he had wrung out into a bucket all over the bathroom floor.
He then moved on to the dishwasher and claimed the machine would work fine if I just put some vinegar in it! He called the main office to tell them they needed to charge the apartment company extra for the service call since there was nothing wrong with that machine. He then announced he could not fix the washing machine. At this point I told him he needed to go and he refused to leave. I had to demand at least four times that he get out of the apartment!
A while later the apartment company was able to send a repairman from the building, who was able to fix both machines and said that both the dishwasher and washing machine drains had been clogged with food/​hair and that vinegar definitely would NOT have fixed them.

They consistently either showed up late (up to an hour) or at the very end of their appointment window causing me to have to wait a additional two to three hours after the three I’d already been waiting for the job to be completed. The exception is that once they came too early, so I wasn’t home yet to them in and this caused a slight ruckus. Also, it took them three visits to even diagnose the problem in the case of two big repairs, so the above situation became a new constant in my life.
The technichians didn’t bring knee pads or proper drop cloths, instead asking if they could use my towels to kneel on or lay down parts on. They should be adequately equipped with drop cloths and knee pads, right? On occasion, the technicians also took personal phone calls while working, which wouldn’t bother me so much if I hadn’t already waited almost 4 hours for them to even arrive. Finally, the customer service people at the office always seemed confused when I called and would keep on interrupting me saying different addresses instead of letting me finish telling them mine.
They did good work (so far so good at least), which I guess is the most important part, but they need to work on the details. I’m writing this so hopefully a manager there will address the issues above with the team. If they do, I would highly recommend Mr. Appliance, but until then, meh.