Nassau Fulton Optical – Neil Schafran, O.D.

BUYER BEWARE!!! I went in to look at glasses there last week. The staff were friendly and helpful. Little did I know at the time they overcharge for their frames. I found a pair of frames I liked and was told I would receive a 20% discount. Since my insurance covered the exam and lenses, I though this is a great deal. I ordered a pair of DKNY frames. They were priced at $ 249 and I paid $ 192.
When I went to pick up my glasses, I noticed how cheap the case was. I questioned this but received no reply. From experience in owning designer glasses, I knew these glasses could not be $ 249. When I got home, I look on the DKNY site and saw the glasses were $ 120. They are priced as much as 50% below the $ 120 on many other sites. I tried calling several times over the next few days but no one picked up. I emailed my concerns and got no reply. I emailed a second time to let them know I notifying the BBB and Amex to dispute the charges.
I finally received a call when I was on my way out to work. I told the woman on the phone I could not talked but asked her about their pricing. She told me they were allowed to charge more then the list price for frames! This was news to me. I thought we had laws in place to protect the consumer. She offered me no help. Obviously, they did not want to email me this and have it in writing. I suggest anyone who is interested in shopping there to check out the price if you do not want to be ripped off!

I went here as they take my insurance. I had no appt yet they did the eye check quickly.
I picked the frames but they did not have the exact color I wanted, but they ordered the ones I wanted! Quick service!

Super efficient and professional. I made an appointment on zocdoc, showed up a little early, was seen a little early — in and out within half an hour.

I went here only once but was very pleased with the service (I don’t get check ups unless I really have to). Staff was polite and appointments moved along quickly. No sales gimmicks or pressure, definitely will return.

Had a terrible time there, was brushed aside by service rep with dark curly hair was very unaccommodating and unhelpful.
Went in there yesterday to seek out some non prescription help for my recurring eye pain from harsh greenish fluorescent lights and computer glare at work. My eyes often tear and sting and I thought I might be able to get some help with the issue. Id heard about some very expensive new lenses that recently came out that specifically reduced strain on eyes when it comes to computers so I went in to find out more.
I walked in and the displays were beautiful and the place was so well lit. I was drawn to the place. I wandered around for a few minutes waiting for some help, which didnt bother me because they did seem a little busy.
I gently approached an older gentleman with medium long dark, curly hair, glasses.
«Hi, I heard about some new lens that can help reduce computer glare at work, but I also experience eye strain from harsh fluorescent green lights on the ceilings. Is there something that can combine both? Like a tinted lens or something?’
«get anti glare coated lenses. They will block out glares’ He flatly answered
«Ok, but what about the fluorescent lights? Is there anything that can reduce the harshness in that? Something that can reduce the contrast the lights cause? Might a lens thats orange tinted or something help?»
«Then get transition lenses»
He pointed me to an anti glare lens display and while I was stupidly looking at it, he slipped away to help someone else try on some glasses.
Feeling kind of humiliated, I put the glare lens display away and left.
I dont know whether he didnt like me, or was having a bad day, or if I didnt look rich enough or whatever, but he didnt need to brush me off for someone else. Even if he had just pointed me in the right direction, I would have been happy with that.

Went in today to get an eye exam. Had to wait for one patient before me, no problem at all. The women in front who manage the eye glasses are very friendly and helpful. I do not have eye insurance, so the exam was $ 70, but quite fair if you ask me, as it was comprehensive. The doctor is a gem. So friendly and smart, and made the exam easy. I chose to not buy glasses from them, but rather online, and they were just as nice then as they were when I walked in. Highly recommend Nassau Fulton Group Optical!

This is my second time at Nassau Fulton Optical. I had a pleasant experience both times. Dr. Schafran is very personable and efficient. I have not had to wait more than a few minutes to see him.
During my most recent trip, I purchased both contacts and glasses. Ruth and another woman who’s name I did not catch were super helpful and friendly. They worked with me to determine the best use of my insurance and even gave me three rebates to send in for my contact lenses, saving me $ 150 dollars. I’ve worn glasses for the last 20 years of my life and I have never had anyone spend so much time and attention helping me pick out frames before. And I absolutely love the frames they helped me choose.
I highly recommend this place and am glad I found it.

Horrible doctor and worst service ever…
they were not ready to relieve the lock off my insurance as well, when i asked them to do so. as i wanted to get lenses from elsewhere…

We visited today (Saturday) we was the only customers at this time (2:30pm). My son got his eye test n got his results at the end. He needs glasses. The worker helped him pick out sum frames. That took like 8 minutes. Love the frames and he can pick up his glasses next week!!! The visit was great. The staff is cool

I went in today to see if they could fix my bent eyeglass frames that I had bought elsewhere. I was helped right away and my glasses were fixed within a few minutes. When I asked how much I owed them they said not to worry about it. I will definitely be coming back here when it’s time to get new glasses.

My first experience here was when I came to fix a pair of my own frames that were a little out of whack. The lenses were pretty much too big for the frame and were starting to pop out. So I wanted them popped back to place. The technician warned me (as they should) that he’ll fix them but if they get damaged he’s not held responsible. I agreed. I left for about 10 minutes and came back to a perfectly fixed pair of glasses! Great, right? No.
First of all, I asked how much I owe him and he said nothing but he accepts tips. I was a little skeptical as to why he would accept tips, especially since he whispered it and all his fellow colleagues gave him the side eye. I took my frames and left.
When I got home later that night and put them on, I couldn’t see a thing! They did not have my lenses in them. Granted, I should have checked them before leaving but I had contacts on and wouldn’t have even noticed. I went back the next day and luckily he remembered me. He looked at them and reminded me that he fixed them but wasn’t responsible for damage. I’m like technically you didn’t damage them but u didn’t FIX them either. You put in someone else’s lenses. WTF?
It was a never ending battle and he claimed that he BROKE my lenses so he put those in. Why. The. Hell. Would that be an option? At least use the same prescription or TELL ME you broke them. Instead he decided to be slick and had the nerve to ask for tip.
I lost that battle and left the glasses with him.
My second experience here was when I went in for the DMV renewal exam. You’re thinking «Why go back to this place after THAT experience?» Well my flipping license expired, the exam was only $ 10, its a block away from my job and how could they possibly mess up a «check-​up».
I filled out the form in a matter of seconds and sat down to wait, and wait, and wait. I waited 15 minutes for a 1 minute exam.
During my exam, I expressed that I get conflicting results about astigmatism in my left eye. He didn’t confirm or deny it, he just said «Maybe, maybe not» Really? Shouldn’t this be the moment where you sell me a full eye exam or maybe give me a little more than three words? C’mon even I know that would’ve been the perfect opportunity to reel me in. He just wanted me out of there. And I’m glad he did.
Def not going back. I’ll try Cohens around the corner.

In and out within 20 minutes.
The staff were down to earth and knowledgeable. They were nice and happy to assist me. I’ve never experienced an optometrist experience this quick and easy.
They gave me trial contacts to see how my eyes would respond. I’m going back to try another brand as my eyes tend to get dry.
I definitely recommend this place. Superb customer service and fast. Prices are comparable as well.

Best experience I have had with an optometrist in a decade.
Initially, I came in for an eye exam during my lunch hour. I decided to order a pair of glasses from Warby Parker (great experience and unbeatable price — $ 95/​pair) and I have not had an eye exam in a while and felt that my prescription might have changed. One of the staff, Ruth, assisted me immediately. I was seen by Dr. Schafran within 5 minutes of walking in there without an appointment. Dr. Schafran is amazing, he is exceptional at what he does and a great pleasure to talk to. He listened to my concerns intently and made sure I was comfortable. There was zero discomfort throughout the entire exam, which lasted about 15 minutes. At the end, he gave me a prescription so I can order my glasses online.
Since my insurance for vision covers either glasses or contacts, I decided to order contacts because I am getting a great deal on glasses from Warby Parker. I used to have 2 week contact lens and those did not work for me as my life style didn’t really allow to me care for the lens so many of them ended going to waste. Dr. Schafran gave me 5 pairs of Acuvue Moist daily lens for a free trial and they are super comfortable. Ruth was very patient and helpful. She explained the cost for the eye exam and contacts in detail and walked me through all the rebate programs to save me money. After my insurance and rebates, the cost of one year supply of Acuvue Moist daily lense, the eye exam and contact fitting came up to be about $ 220, which is really affordable.
I would highly recommend Nassau Fulton Optical for anyone that need an eye exam or eye wear.

Good little place to get your eyes checked or pick up new glasses or contacts… it’s not hip like Tribeca and it’s a litte worn around the edges, (and the endless construction on Nassau Street doesn’t help the atmosphere — it will end eventually) but the doctor and staff have been working together forever, as far as I can tell. They’re nice and won’t rip you off. That’s saying a lot for an optometrist in Manhattan.

This is a GREAT find in Lower Manhattan. I’ve been coming here for years now and always count on them for best glasses at best prices. They never give you the «hard sell,» which is obnoxious at most eye wear establishments. Ruth is amazing — extremely competent and very nice!

Friendly and no-​nonsense Dr who doesn’t try to up-​sell you on anything. I walked in expecting to update my glasses and walked out testing contacts for a week (decided to order them after a week). Special shout out to the great service from Ruth, who patiently and compassionately helped me learn how to use contacts.

Loved the products at Nassau Fulton! Lots of designer brands to choose from — so much so that I had to consult with the fashionable ladies who worked there. They were super helpful and friendly and helped me pick out a great pair of Guess frames.
This place is a much better option than optical chains and online eyeglass stores if you are looking to get feedback from fashionable, friendly, professional people.
Thanks!

:(
the first time i came in the woman helping me was very patient and helpful and i left feeling confident about my spectacle-​selection.
cut to three weeks later when i returned to actually purchase the glasses i had previously tried on: it turns out i didn’t find the pair i returned to for as suiting as i had before so i asked the same woman to aid me in finding a new pair. she seemed really irritated and although she helped me, she did so begrudgingly. i felt like a nuisance so after trying a few different frames on, i decided i wouldn’t bother her anymore. i left and said, «okay guess i’ll stop annoying you and just go.» at which point she rolled her eyes.
dumb.
will be finding a different place to buy new glasses at for sure.

I have now bought two pair of glasses here and a pair of contacts. They are right by my job so location is a big plus for me. But I will say they are patient, the doctor on site is very nice. And they will go out of their way to check out your discount plan and insurance if you do not have it on you.

This place is near my office so when my glasses broke *again*, I decided to pop in. One of the prongs from the side hinge had fallen off earlier that morning, and I was sure the glasses were unfixable. I probably thought this because Pearl Vision (where I had them fixed the previous day for $ 5) told me that.
In any case, the saleswoman fixed my glasses in under a minute and only charged me $ 1. That is not a type-​o. Where else can you get anything for $ 1?! I am very happy I stopped in because my glasses are still going strong!