New Golden Horse Car Service

Among many airport shuttle companies offering excellent service at reasonable fares I have always relied on New Golden Horse going to JFK for all my business travel. My rides are safe and comfortable. Most drivers are polite, friendly and know their way around d the city. I highly recommend this service.

Based on my few experiences so far using New Golden Horse going to JFK from midtown west, their drivers mostly arrived on time or early, they charged $ 45 plus toll and tips. Overall, a very reliable car service and drivers are courteous and helpful. I would recommend this service!

Avoid at all costs. Reserved a 430 pm airport pickup 40 minutes in advance. I confirmed with the dispacher that the driver should not be late as we are going to the airport and have to catch a flight. The driver showed up 40 minutes late.
Not acceptable practice when people rely on catching a flight.

They give you an average waiting time but it actually comes a lot quicker, yay! They are a little more on the expensive side. I tried this car service because my usual place didn’t have available cars. It was $ 7 more than my usual price I pay for.

I’m updating my review and adding another star. After my last review I didn’t use this company for a while. But I decided to give it another shot since they do have good prices. I call them at least once or twice a week now. They’ve been punctual and very nice over the phone (it sounds like they have some new people, or maybe I’m just calling at different times now, there is one guy who is very pleasant, quick and clear). I also appreciate the owner replying to my last review in a professional and kind way, which is also a reason I decided to try them again.
So far I have no further complaints. The drivers, as I’ve said before, are always very nice.

With Über everywhere that you could get a car in 3 – 5 minutes, I’m still a fan of New Golden Horse if going farther away and have more time to wait for the driver (usually within 15 minutes, but now with the stupid bus lane on Flushing Main St. I would avoid waiting the driver anywhere near Main St.).
Just around $ 25-​$ 28 from Flushing to Chinatown, even if the traffic was bad and the trip ended up taking more than one hour, it still cost the same. If I took Über, it probably gonna costs me around at least double.

Me and my dad went to the airport and called this service again, this time the driver and their service were much more better than the previous one.
Over all I’ll give it a three star rating.

Horrible service
Driver told me to come out but then he said he can’t park around the area and left me hanging
Have to wait another driver to pick me up
They got nerves to ask me for tip all the way

I use to have great service and pricing but my last couple times things have gone down hill fast. Had a quote from LGA to Madison Pk for $ 30 then the driver added another $ 4 (not a killer but still not honoring the quote) and although he only paid $ 6 for the tunnel toll he charged me the cash version of $ 8. Now trying to get back to LGA I have been put on indefinite hold twice — once during our conversation to set up a pick up time.
Now maybe you Nw Yorkers think this is normal, but the rest of the country thinks this sucks!
Service matters!

I have used Golden Horse three times now to and from the airport. They have never failed me. Always early and always gets me to where I need to be. It is also at an affordable price. I will always use Golden Horse if I need to go anywhere. Thank you for your promptness and excellent customer service! Don’t think twice, this is your go to car service!

it was decent ride with golden horse, I would give this service 3,5 star but this mark is absent. decent chauffeur, decent time of ride and decent price. nice car service to use in the future but nothing special.

Make sure you carry singles with you. Took a ride from airport to home, asked for $ 10 in change. Driver claimed he only had $ 8 singles and showed me his wad of $ 20 bills in his pocket and about fifteen $ 20 bills in his wallet. How do you conduct a cash business with no change available??? The driver basically forced me to give the 20% tip. I bet it’s a SCAM. Don’t forget to carry those singles!!!

This is the only Chinese car service I’ll ever go to. Golden horse has been around for at least a few decades, maybe even before I was born! Being an American Born Chinese, I had no problem communicating with the drivers. They’re also very reasonable with their prices and are on time. Maybe 5 – 10 minute wait at most. Their prices are set so you don’t have to worry about the timer running or anything.

4 person ride to one stop from JFK airport. Driver arrived about 5 – 10 minutes after I ordered the car. He promptly scolded us as soon as we got in the vehicle. Asking why WE did not tell the dispatch office to get us a bigger vehicle. We told the dispatch office the # of riders and amount of luggage. It is their job to determine the type of vehicle.
Trying to be friendly, I was sitting in the back seat and very nicely patted him on the shoulder and said that the sedan was fine for the four of us since we only had 2 duffle bags. He looked up and glared at me and in a very nasty tone told me to not touch him and to sit back. I said ok and apologized if I offended him. He again very rudely said talking is enough, you do not need to touch me.
It was such an awful experience as I have used their company’s services so many times. I understand as an American Born Chinese person not to have such high expectations, if any at all when it comes to the service sometimes in the Chinese community (let’s be honest). But, this was incredibly unacceptable and I will never use their services again

After a mini reunion dinner with some friends in Forest Hills, I needed a ride back into Flushing at around 11:30PM as I didn’t want to wait for the train and transfer buses. Of course, I don’t remember the phone number, but a quick search on Unilocal provided me with the info. I called, and asked for a car. The guy very curtly said. OK, 20mins! I said OK, and he hung up. To be honest, I wasn’t expecting to have any small talk with the dispatcher, so I didn’t care about the short phone call.
20 mins later, I got a call from the driver letting me know he was outside. I got in the car, and he drove me back home. The Driver was extremely nice and friendly. Making small talks with me throughout the ride, which I didn’t have any problems with at all. The ride was $ 12, and I tipped him $ 6.
Would definitely call again when I need a ride.

We have used this car service ⁴⁄₅ times already and have always been satisfied.
We only use their services to and from the airport.
–To the airport: they always arrive 10 minutes before the time scheduled. Now we know and we make sure to be ready a bit earlier just in case.
–From the airport: I find the service efficient: we call them as soon as we are out at the terminal and they send us a car about 10 minutes or less to pick us up at the Passenger pick up area.
All the drivers we had so far could speak English and we had no troubles at all. (Same for the dispatchers on the phone).
From JFK to BK (11 211) the ride is $ 34 + tips which is close to $ 15 less than a taxi.
Also the drivers we’ve had were always driving cautiously.

If it wasn’t because of one of the super rude dispatcher, it could’ve been 5 stars!
One of the dispatcher is so rude when we called. We decided to call again because we really need the car service for our family from Flushing to a hotel in the city. This time, the dispatcher were polite & friendly.
The car came on time. It was quick! The car was clean & the driver were friendly. Both drivers & dispatchers speaks English. The ride cost $ 32 + toll from Flushing to a hotel in midtown.
We’ll most likely will call them again whenever we need a car service.

The most professional Chinese car service I have ever taken. In fact, forget distinguishing between ethnicity — this trumps ALL of the car service systems I have ever had experience with.
The vehicles are clean, the dispatcher is efficient, and they never over promise and under deliver — they tell you the car will come in fifteen minutes but you get this call in five minutes with the driver stating that he is around the corner. Amazing!
PRICE — I am writing to let you all know that in my experience, this service is cheaper, cleaner and more efficient than all yellow cabs (ew!) and other livery services.
718.762.8888 is the phone number I use, but I’m sure Unilocal’s phone number is accurate, too.

Its about 34 Dollars from my house in Brooklyn (Mill Basin) to LGA OR JFK. They are really reasonable. Of course its not five star. You will not be picked up in a Mercedes, Lexus or BMW. More like a toyota van or camry, But there will be someone there to get you. They are ALWAYS ON TIME. ALWAYS. EVEN TEN MINUTES EARLY. I’ve used them close to 10 times to take me to the airport and back. They don’t speak good English and the driver navigates in Chinese but hey, there nice, on time, and friendly I’m sold.

Do not ever use this car service. I have used his company for years without too much difficulty. Sometimes the customer service people were a little rude, but my interaction with them is short and I don’t expect too much of them because they are affordable. But my experience today has soured me beyond belief and will never use this service again.
The driver was obviously new and got lost THREE times on the way to the airport. If a company advertises itself as an «airport shuttle,» I would expect them to know how to get to the airport. I had to take out my phone and give him turn by turn directions to get the airport. I even had to point out to him he wasn’t going in the right direction twice because he didn’t even notice! I live in Midtown East and was going to Newark Airport. Not super close, but not difficult either.
But the reason I will never use this service again is because of their customer service. After getting out of the taxi, I called the main number to complain and was yelled at! I just wanted to make a point of telling them that this driver didn’t know where he was going, but instead was berated by the customer service person. I was yelled at for having unreasonable expectations and I had to tell HIM to calm down and being rude and raising your voice was unnecessary. He said «I apologized, what else do you want» — is a little courtesy too much to ask? I told him that his attitude was causing me never to use their service again which prompted him to hang up on me.

On-​time, polite, and clean car. Used them for a business trip to go from Queens to JFK.
Called 30 minutes before the trip and the person took my information and the car showed up 5 minutes earlier than I needed it, but better early than late for international flights.
One thing to note was — I had asked to use my credit card as payment while making the reservation, the lady told me to work with the driver. After getting picked up, I had asked the driver whether I can use credit card to pay. He seemed reluctant and said he’s had a lot of credit card payments this month, so I ended up paying cash. Not a big deal since he gave me a receipt for me to fill out, but for those who want to use credit card, you may have to fight for it.
The ride from Fresh Meadows to JFK was $ 26. After tip price $ 30 was ~$ 12 less than the NYC cab ride from JFK to Fresh Meadows.

I actually had no problems using this car service when I called them to take me to JFK when I used to live in Flushing. I was a bit nervous after reading some reviews of their service, but I asked them to come about 30 minutes before I actually needed to leave my place just in case, but they arrived on time.
I don’t remember exactly how much I paid, but I think it was somewhere around $ 25 with fare and tip. Pretty good I would say!