New York Flowers Plant Shed

Updating my review because I did end up connecting with a very helpful and friendly manager who replaced our plant free of charge.

Just bought a 5-​foot Christmas tree from them. The people who worked there were friendly and helpful despite being busy with several customers with big Christmas orders at the same time. Despite my relatively small business, they extended me the same courtesy and assistance. Not only the people working there were great, but chatting with the other customers who were also from the neighborhood and turned out to have been shopping at the store for more than a decade made me feel like part of the community.
This is the first Christmas tree I’ve bought on my own away from family. I had visited another place that’s right across from my apartment that would have been more convenient but, frankly, the guys were unpleasant and definitely didn’t make me feel the spirit of the season — not a feeling I wanted associated with this first tree experience.
The people at the Plant Shed made the whole experience a happy one that made the fact that it’s a quality tree that looks great even better. I can’t wait to decorate it and will definitely be back for my future plant purchases and may even go back soon for a wreath.
Merry Christmas!

Excellent job! Flowers as delivered looked exactly as pictured in their online display. They kept me updated by email re: delivery status, and actually sent a photo of the delivered flowers. Recipient was most pleased. Price was very reasonable. I ordered from Plantshed own website, which was easy to do. Would certainly order again.

I always use Plant Shed to send flower arrangements and/​or plants to loved ones (my boyfriend also uses it to send flowers to me)! The flowers/​plants are always fresh and beautiful and the ordering process is just so easy! The prices are also extremely reasonable. Great selections of succulents, as well!

These guys are Awesome! I found them on line while on vacation in Hong Kong. I shopped their website and selected a white orchid plant. Contacted them at 9:30 am on Monday am and they delivered an even prettier orchid plant than what was shown on the website the same day! My recipient loved it! Very impressive — and I would certainly use them again!
Very pleased with getting a photo of the plant and then the recipient sent me a photo of it in her office!

Great prices and excellent staff. We bought some perennials for a great price. Our salesman was helpful and knowledgeable. Makes you feel good about your purchase!

UPDATE: I’m changing my review from 1 star to 3 stars, because the owner reached out to me right away with an apology and assured me that he spoke to the driver. I’m glad to see that he genuinely cares about his customers. I guess, none is perfect. To be fair, the flowers were good and I’d use them again!
Original post:
I’m in shock. My friend recently went through a big physical and emotional trauma, so I ordered flowers to cheer her up. I specifically asked them to deliver in the morning, because I knew she would be away in the afternoon. Boy, I was upset when my friend told me that when she got a call from delivery at 2pm and asked them why didn’t they call her before informing that the delivery will be delayed, the delivery guy started in a rude manner «why don’t you go pick it up yourself»? What?! What are you getting paid for in a city with hundreds of flowers shops?! Of course, it was partially ruined and I’ll never order from them again…

Order through Unilocal and wait patiently. Don’t call, just wait. Whatever you do, do not call for a confirmation or an update. I mean you can but its a waste of time since whoever answers the phone doesn’t even know that you can order flowers from them via Unilocal.Since I hadn’t rec’d a confirmation of my order I called to verify that it had been received and asked for an estimated delivery time. The woman who answered said it was impossible that I had placed an order because «you cant place orders via Unilocal».
Anywho, delivery time on Saturdays in Manhattan is done in the «afternoon» up until 7pm. The flowers were gorgeous, good quality and the arrangement lasted a good while. Maybe magicians made my delivery since «you cant place orders via Unilocal». Total cost was 53 +15 for delivery = $ 68. I live in East Harlem, not sure if that makes a difference with regard to time or cost but it seemed reasonable to me.

I will add to the already negative reviews of bad customer service.
I brought in a potted GIFT that I had received yesterday, as the succulent was well on its way out– droopy. Mind you, they shouldn’t even be selling plants in this condition, not to mention how terribly it had been repotted in-​store. After taking one look at the plant the girl told me it had been purchased as-​is, meaning no returns or exchanges. Well that’s not what the receipt stated nor what the person who purchased the GIFT had been told (and no signs posted).
…$ 14.99 is overpriced to begin with for an Echeveria of that size and then to be told the original price of the plant should have been $ 24.99… I purchased a healthy version of this plant from here in June for $ 15 so I knew that she was lying right to my face about the price.
After a back and forth with her and a call to her manager (where was he or she anyway?), she denied exchanging or issuing me store credit, which is what the receipt states. It wasn’t until I told her I would be filing a claim with the Better Business Bureau did she offer to exchange plants.
I don’t have time for the poor customer service, blatant disrespect for customers, and attitude found at Plant Shed and especially not with the wide selection of other plant and flower providers in NYC.
I would NOT recommend this place to anyone.

This store is incredible. Pots, plants, supplies, customer service all A++. They have an extensive selection and a tremendous 2 story space. Had I known they existed and had such an excellent array of gardening and home planting goods I would have shopped here years ago. Very well priced too!

Spent my weekend looking for plants in the Union Square Market and decided to stop by the Plant Shed to pick up new pots. They have a great array of plants, pots etc and the shop is very well kept. This was also when I met Javier and the positive recommendations on this site were spot on; not only was he super helpful (carrying all my pots and soil to a location I could easily pick up a cab), he was very keen to help me find solutions fora variety of questions. He took the time to locate the best pot for the type of plant I had purchased else where but was also candid with his advice on what would work or not (even if it meant spending less in the store). Definitely worth a visit for those new to gardening.

I have to say that dealing with Javier Fernandez is always a delight and his creativity and knowledge of plants makes novices like me feel safe knowing that I am buying the right plants for my needs and environment. I have been blessed with a large terrace so buying plants/​trees that can endure New York’s ever changing climate is a challenge. Javier makes it a pleasure and an adventure instead of an endurance test.
Rita R.

It is nice to have a gardener in uws. What makes it even better is this place has a huge selection of both outdoor and indoor plants. I like to wander around and I can always find some plants I didn’t notice on my last visit. I bought a window plant and some small bamboo for my desk. Both are in great condition now.
I dropped two stars because of their poor customer service. I have been there several times and every time I found it hard to get helped. Many plants have no price tags nor instructions which is very confusing. All staffs were behind the counter and busy doing something but the line was still slow and I could not find someone for help. It would be nice if they could improve the management.

Well, Jay — Plant Shed’s Director of Operations — called me when his daughter alerted him of my post, and I have to say I was very impressed. So the five stars above is for his very professional treatment of an unhappy customer.
First of all, he apologized profusely — and sincerely — which is something that I had not heard once through the night of the event (or the days that followed). Apparently he had never heard about what had happened. He said that the family business has grown dramatically recently and that that has resulted in some growing pains with some unfortunate hires and challenges in ensuring consistency of service across so many more people. He sent me a gorgeous arrangement of peonies, hydrangea, roses, calla lilies, along with gave a gift card for 50% of the amount of my order. With the beautiful arrangement came this note:
«My sincerest apologies for the issues experienced with our company. This is in no way, shape or form the way that we conduct our business. We have taken the appropriate steps to make sure this never happens again. Respectfully, Jay Casiano, Director of Operations»
Given this response, I will give them another chance when we are planning the next event at my son’s school. Hopefully it will be a much better experience next time!

What makes a good business stand out in a crowded city like NYC? It is their customer service. Without that your business is one of many in a large city. Pretty displays does not make up for lousy service.
After five years of shopping here. I shall no longer shop at this store. I received absolutely horrible service today. I have shopped here in the past and service ranged from good to bad. It seems to me that both quality and service have gone way down hill.
Man at the register did not greet me at all. Just looked at me like I was from outer space. He rang up my items. He then proceeded to put a heavy bag in with two fragile plants. I finally spoke up and said. Do you not think that this heavy bag of dirt will crush these plants? Then he proceeds to tell me that in his twenty years of experience he has never had no problems.
I do not need twenty years experience as a florist to know that you do not pack a heavy bag of dirt with two fragile trays of flowers. Man seemed to lack basic common sense. I made him pack the items separately. Save your time and money. There are so many other places to shop for flowers. If you are looking for excellent service, quality and fair prices. You will not find any of that at New York Flowers PlantShed.
Based on the negative views below. I ditched this company just in time.

If you want to have SPECTACULAR outdoor plants on your deck at a very reasonable price, go immediately to NY Plant Shed on 96^th and
Broadway, and ask for JAVIER. Don’t settle for anyone else. Lots of people work there with varying personality types from friendly to hostile, bright to dull; but Javier is not only a plant expert, he is an artist.
You may think that you know what you want and how you want to design your pots or boxes, but just ask Javier for his ideas. This man has vision.
I’ve had patio pots designed for me by top florists in three states over the years, but NO ONE did a better job than Javier at this neighborhood plant shop!
While watching his work I discovered that the third floor of this place also turns out rather impressive floral designs, including roses, orchids, etc., for delivery all over NYC.
The owner, Jay, didn’t seem phased by how awed I was with the work they did for me today. I guess he hears gushing all the time.

Highly Recommend! My children bought me a beautiful succulent plant for Mothers Day. The ceramic bowl they were in and the plants are beautiful. As per the instructions I watered on the 10^th day after receiving. I started to notice fruit flies all over the place. As it turns out I overwatered. However I did call Plant Shed to ask what to do and they immediately said No Problem we will replace for you. They sent a new magnificent replacement the very next day. They were a pleasure to work with.
The quality of product is outstanding. Thank you

I received a bouquet as a gift and the flowers didn’t fare all that well, I emailed PlantShed and they delivered a replacement bouquet right away — very good customer service!
Gianna

Love this place. There are very few things that they do not have and they are always aiming to please.
The staff are very well versed when it comes to anything involving a green thumb and then some. They deliver but if you are in store be sure to check out their upstairs area.
I wish I lived closer to this place so I could visit everyday. All of their plants/​flowers etc have lasted forever & are surely fresh and well maintained.

Plant Shed was featured in 2011 in the Huffington Post in the top 5 ‘Five Best New York City Flower Shops For Mother’s Day’.
It doesn’t surprise me one bit. I have picked the most beautiful flowers in the past from this place when I needed a pretty and colorful flower arrangement in a vase. The price was actually relatively speaking affordable. I’m Dutch, so I always am a bit shocked to see how expensive flowers are over here, but this place won’t make you faint when you look at the prices. They definitely have a big selection of plants, pots, herbs, and a decent flower selection. Staff is very friendly. T Styling of the flowers is thank God more modern and tasteful than the average flower store. Quality well above decent especially considering the reasonable prices.