New York & Company

I love NY & CO but this is the worst location. There is no such thing as customer service. The security guard offers better service than the actual staff. The line is ridiculously long for no apparent reason. I always see their staff either hiding in the back or chatting with each other. I went there a few days ago and I was literally on line for over 30 minutes (there was only 5 people in front of me). There were two cashiers but one was with the same customer throughout the whole time I was on line. I asked the manager why there wasn’t more staff especially during their peak hours and she basically told me that if I didn’t like their service, I should go elsewhere. Corp should retrain or fire everyone in this location. Don’t waste your time going to this location. I should have follow my instants and gone to 57 and Lexington.

This store is a MESS in order to find anything you have to go through piles of discarded clothes. The employees are not helpful not one asked if I needed help in this disorganized wreck of a store. Based on the look of this store & the way I overheard the employees complaining they need NEW MANAGEMENT.

They suck big time. just with the employees and lines alone. is total caos. they need to have under cover boss so that they can save this business jesus Christ

This is the worse NY&Co I have ever visited. While they carry a decent sampling of current locations they fail at staff and cleanliness.
During my last visit I wandered around, being ignored. I like my space while I shop but to speak past me is a bit ridiculous, specially when I look lost.
I too needed the fitting room and the associate near it didn’t read my cues. I began to try on my jacket outside and then remembered that this wasn’t Colorina and asked for a room.
When I tried on said jacket, I realized it was filthy. Half of it looked like it had been stepped on repeatedly. How do you allow your merchandise to get like this?
A couple of days later I headed to their Lexington location where I was greeted, engaged warmly, assisted with prices and sizing, and checked out with cheer.
When I walked out on Lexington I was annoyed, because I should have experienced the same at the Broadway location. Something needs to be done to even things out. I suggest you start with a new rug. That thing is disgusting.

There should be an option for no stars. There is never anyone available in the fitting rooms, no one can help you find merchandise in different sizes, and the staff is so unprofessional. This is the worst New York and Company in NYC!!! This is the second time that I go to this store and am treated so rudely. I will never visit this location again. It is too bad that they give the store such a bad name. Today I went in to pick up a few items (sale and non sale). After standing in line for 30 minutes, I was asked by the cashier to provide my telephone number and email address. I refused to do so due to previous experience at the store with the rude manager. After continuous attempts to get me to oblige, the cashier next to mine chimes in to tell me that the store is doing me a favor by honoring coupons and that I should be grateful to be able to shop at their store. Tsk! Tsk! Excuse me??? I don’t think so. First off, all the cashiers/​salespersons and managers need training in customer service skills. Second, it should be a privilege that I am supplementing your salaries. Thirdly, how dare you sweetie? You should be out of a job for being so rude, arrogant, and obnoxious! You don’t work on Fifth Avenue and never will with that attitude. Go back to whatever hole you crawled out of and get out of my neighborhood. Please and thank you. In that order.

I don’t know why they have such bad reviews. The customer service is friendly and bilingual. The store can be packed and unruly at times, but that adds to the fun of it. You can always find deals. I love it! Just know there will almost always be a line.

I like shopping at NY & Co as long as its not this location. I live a few blocks away and EVERY time I come here the lines are ridiculous and the staff is horrible. I don’t get it. This is probably the only clothing store that will have you waiting on line for a good 20−30mins even if there are 4 registers open. The staff really does not care the line is long and the customer service just shows how much they hate their jobs, no friendliness at all. After 4 times of trying I give up on this location.

Was in the neighborhood and stopped by to shop for an interview outfit but couldn’t try on anything I picked out because there was no attending at the fitting room. And anyone who worked there who happened to pass by «didn’t have the key». I placed everything back and left. If I can’t try it on I will not purchase it and I’m not going out of my way again to return it.