NYC Guitar Instruction

Purchased an Amazon Local Voucher for $ 50, which offered me 10 in home guitar lessons on December 16^th of 2013. I contacted Billy the following day in regards to the lessons and to see when I can receive my lessons. Through constant e-​mailing back and forth with «Kathy» and tons of frustration, I never received a single lesson.
Kathy stated that I should request a refund from Amazon for my purchase and that she cannot do anything about it. 10 months have passed and I’ve moved out of NY — yet I still tried to give NYC Guitar Instruction and Kathy another chance to redeem themselves, all in vain. Kathy didn’t and won’t give a hoot about her customers, so buyers beware of them.
Finally called Amazon Local today and requested a refund — took me less than 3 minutes and they refunded my money to me. That’s what customer service is all about.

Purchased an Amazon Local coupon over 6 weeks ago… failed to honor the coupon despite multiple inquiries. Buyers beware

I bought a Groupon from Amazon Local for 10 guitar lessons and confirmed with Billy before finalizing my purchase that he could accommodate my schedule. He was very responsive and said there would be no problem getting an instructor that would do weekend appointments. Based on his promise, I made the purchase. I had two lessons which I was very happy with but then the instructor was a no show twice after. Then when I reached out to Billy again for help getting a new instructor, he NEVER wrote back to me again.
Then someone else from his company (Kathy) contacted me after I wrote to Billy requesting a refund; she said that I would need to contact the Groupon merchant for a refund, and that was it. Nothing to try to save the relationship. Nothing to try to make a new appointment. No apology for their wrong doing. In this day, and in this economy, everyone is moving to hospitality and everyone knows that there are so many choices. I would recommend staying away from this company. They take your money and run. They do not care about their customers so they must not care about their business either.
I got my refund from Amazon Local. They were really great about it and very quick. I will keep using Amazon Local since they handled this so well, but I will never use NYC Guitar Instruction EVER again!

I’m sure that the instructors are great if you aren’t coming in with a deal site voucher. I just had to cancel a voucher because after 2 months of trying I wasn’t able to schedule a lesson. I believe the instructors aren’t compensated for the «free» lessons so they just don’t have times available. I left off with 7am or 10pm as options. Kind of crazy.
This is a similar experience to what others have gone through. I don’t recommend getting this Amazon deal or using any other deal site for them. It is really unfortunate.

I signed up for lessons with Billy’s company Philadelphia Guitar Instruction on 9÷29÷2013. I e-​mailed him immediately after purchasing the lessons last September. Despite a total of 45 e-​mails since then, with frequent requests to Billy for updates, I was never able to arrange a single lesson. I was put into contact with multiple «instructors» by Billy, who subsequently decided not to provide the lessons on the terms Billy was offering them to teach. This resulted in an extremely frustrating experience, and the initial excitement I had regarding these lessons quickly gave way to a frank inability to get anything arranged.
While this company frequently offers deals on daily deal websites (and continues to do so!) they do not seem to have the ability or capacity to actually provide the promised lessons.

On the long bucket list is a desire to play guitar and I decided this nasty winter was the time to try. Billy is kind and patient and had me playing a song by lesson #2. Ifdont intend to make of profession of this, so if you wish to learn as I do– play music quickly before too bored or frustrated, I definitely recommend Billy and this method.

When I had my first lessons with Billy, he accommodated me and my busy schedule. Once those lessons were almost up, I agreed to more lessons. He had me pay upfront for 10 lessons. It then became harder to set up times that worked for both of us so that the lessons became less frequent. Once those lessons were running low, I yet again signed up for more lessons, and paid upfront again. When my lessons finally ran out, I tried to schedule more lessons and now it’s impossible to get any time with him or any other teacher. They don’t seem to care to accommodate me any longer. I’m sorry I paid upfront for these last 10 lessons. I basically feel like I lost that money.

Super nice, super cool team and good guitar instruction.
No complaints, just satisfaction, Billy is a bit pushy to get you signed up, but hey! I understand there’s a business to run and instructors to pay…
Hope you will get as successful as the piano school of New York and even start a foundation like what they did.

Shawn was able to teach my very energetic 5 year old son how to play the ukulele and was able to teach me to play a few tunes on the guitar. He really listened to what I wanted to learn and customized our lessons accordingly. It was super convenient to have him give us lessons in our apartment. Very professional and really is good at what he does!

Billy Redfield is great!!! He came over and gave my wife and me lessons at the levels we were at. If you’re looking for a great teacher and a good guy, definitely give Billy a call.