NYC Velo

I got my Tri Bike Fit with Mike Sherry. A++++++

As a long time cyclist I appreciate having a real neighborhood bike shop that takes the time to explain all of their products and services and always goes the extra mile to give me the best possible experience. All the staff are excellent and friendly and the selection is very well considered.

I recently bumped into this place and I must say I like it they did a brake instillation on my bike I was so happy with the end results that it was done the right way and not the cheap way thank you Nyc cello I will be back

Showed up near closing time and rode out on a new Felt Brougham single speed. Great service as usual in a friendly shop.

These guys are a bunch of fakes. The store is over priced. got a tube replaced, popped the next day, got it replaced again, it popped in a week. Faulty tubes, expensive labor. Same happened to my girlfriend, but hers popped 4 times in a row before she gave up on them. The guy who looks Mediterranean is a jerk and a know it all, who is actually the worst at his job. The guy with blond hair is nice and really smart, but unfortunately he still works at a shitty business.
Don’t care for the attitudes there at all. Go to the Bike Man on Delancey.

The sales staff may be overworked and tired, so they might not be attentive to customers all the time. However, when you do get their attention they’re some of the nicest people – patient, knowledgeable, and willing to answer all of your questions. I left a driver’s license and credit card and took a Kona hybrid and a modified multi-​speed Bianchi out for a ride. Both are great bikes for my budget and all that’s left to do now is to decide!

I was always intimidated to come in here because I thought this was more of a pro-​type shop. I’ve been to Velo for a helmet and a bell and the guys who work here are always professional, helpful and friendly. Even as a casual biker I feel welcome here.

Bad craftsmanship ! I left a frame to get components install wan into it and after 3 rides I have realized that my group set was installed poorly since it keeps skipping gears. I had to take it to another shop to fine tune it. I had a terrible experience with this place. Avoid it if you can. They have a n attitude.

I’ve come in a few times to check out their really nice stock. Finally had an actual issue to come in for — broke a spoke and was pretty far from my LBS so I came in.
Guy basically insulted me and cut me off. Did the job just fine, rudely told me to go to the cashier up front to pay.
Pretty much the stereotypical NYC bike mechanic attitude, «I know something you don’t and will try to make you feel bad about it». I’m already coming to you because you’re the professional your highness… why the attitude?
Really disappointed, I’ve wanted to like these guys so badly but they had to ruin it.

I wish to update my review. I want my fellow cyclists out there to consider investing in a modern fit assessment which would capture power output data in order to customize body position recommendations.
To the extent that a different frame material such as carbon fiber might help a cyclist achieve their riding goals, I certainly rescind my prior criticisms regarding non-​metal frame manufacture materials. Thank you for reading /​listening.
Happy cycling, and always strive for comfort plus power.

Good, honest guys. I went to several bike shops before Velo and they all seemed sketchy, or at least they tried to upsell me, bait and switch me, etc. The kicker is the prices here aren’t higher than those other seedy locations, which is often the case when going to a reputable location.
I’m still mid purchase here (bike arriving this week), but so far they’ve been fantastic. I’ll recommend them to anyone I know buying a bike.

The staff was incredibly knowledgable and helpful! i was having an (apparently simple) issue with my bike that they were able to fix in no time at all. I appreciated that they didn’t make me feel stupid about not knowing how to fix it myself, which I find happens at a lot of other shops.

This is not a review of the shop but rather for one very helpful and friendly mechanic who works here, Phillip, who, while biking home from work caught me walking with a freshly flat back tire and stopped his commute to ask if I was okay and help me. He had the skills, the tools, the spare inner tube, and the time to get me back on my seat and home sooner rather than (much) later. I cannot be more grateful for his generosity and assistance; if NYC Velo is full of mechanics as thoughtful and skilled as he, it must be a great shop!

I live in NJ but decided to go to NYC to go to as many Bike shops in one day as possible to get a feel for the friendliest and most helpful staff. In NYC you can hit about 8 shops all within the city in one day. I also checked out the Unilocal!reviews first so I did have some expectations as I walked into each one. The 2^nd Ave NYC Velo shop was by far the best. Matt was really welcoming and put me at ease. I was able to tell him my budget and what I wanted and he said he would try and find the right bike for me. He didn’t try to up-​sell me pressure me into anything I didn’t want or need. He fit me to the right bike and kindly offered me a test ride. I didn’t feel pressured or rushed. Once I got back from my ride there was again zero pressure sell me the Bikee he just asked how the ride felt and if I had any questions. I loved the bike from instant I saw it come off the rack but I still had to inspect it, photograph it, and stare at it to make sure it was the one. All the while Matt was completely patient and let me do my thing without an ounce of judgement or impatience. I asked about the pedals and he let me know what my options were and again without any pressure. My experience With Matt felt more like I was with a knowledgeable buddy going bike shopping rather than a salesman trying to make a sale. NYC VELO is the only place I will get my repairs done. If I decide to upgrade and drop some more significant money NYC VELO will be my only choice. By the way. I paid for the bike in full and came in the next day to pick it up because I had my mountain bike with me. I had an opportunity to speak with Andrew about the weekly bike rides and and activities they run. Andrew is also a great person to speak with and puts you at ease when you have some questions that you’re reluctant to ask. Thanks NYC VELO for a great experience. The Bike I chose was the SCOTT Speedster 40.

This place is great! Been coming here for the past 2 years for random repairs on my wheelchair and the entire staff is always very friendly and welcoming. They have always been great in helping me out very quickly when I come in with the random repairs that I need to keep me going, like flat tires and other maintenance. I wouldn’t take my wheelchair anywhere else.

NYC Velo is a gem of a bike shop. A friend once told me «shop for the right bike shop before you shop for a bike.» He couldn’t have been more right. These days, pretty much any bike shop can get you a bike that will suit your needs, but finding a place where the people will take the time to actually help you figure out what you do need is not an easy task. The staff at NYC Velo are super knowledgable, patient, and don’t work on commission (to my knowledge, at least), so they don’t try to push a hard sale. I’ve since moved out of the neighborhood, but once the weather warms up a little more, I will definitely be riding my trusty bike over to NYC Velo for a tune-​up (basic tune-​ups are free for life with the purchase of a bike there, too).

Best bike shop in NYC hands down.
I didn’t buy my bike here, but once I discovered this place it’s the only shop I go for service.
The mechanics here are great — friendly, knowledgeable, and super pro.

Very professional, helpful, and friendly staff!
I am so bike-​dumb that I was having some trouble with the air hose out in front, and someone from NYC Velo saw me struggling. This is usually the point in snobby, high-​end bike shops where someone would say something rather snide to me, but he stepped in to help me and even gave me some bike tips! Genuinely helpful without a hint of condescension. I was so pleasantly surprised that I took my bike inside to get it adjusted and checked out by the knowledgeable staff.
Will definitely be a returning customer!

There are times in this city when you wonder if customer service has ever existed — and then you visit NYC Velo.
I have been to just about every bike shop in this city, and no place has ever made me feel like I belonged with two wheels between my legs like this place has.
Whether you’re purchasing a new bike, looking for great advice from down-​to-​earth staff, or are in need of a tune up, this is your bike shop!
Don’t waste your time going anywhere else — just head to NYC Velo.

Good place to pick up a bike if you’re into high end selections. The staff here is knowledgeable and they are very helpful. They don’t hesitate if you have any particular questions, so if you have a lot of concerns before buying a new bike, this is a good place to go. They have an okay selection of accessories, and tend to have more high-​end selections — so if you’re not afraid to splurge, come over here. If you’re a casual rider that doesn’t care about buying a cheap botranger saddle, maybe you don’t have to come here. But you’re in the mood for a more decent fizik saddle, this is the place to go.
Long story short, if you’re a casual biker you might not appreciate all the goodies they have in store here, but if you’re really into good frames and accessories — this is a great downtown option.