NYU Trinity Center

Customer service is poor. Phone operators need training.
Follow up by doctors and staff are untimely. I have called to speak to the prescription department on multiple occasions only to have a receptionist take my name and number and tell me that someone will call me back. There was no specific time frame (24 hours, 48 hours, nothing).
As soon as you call them, they say «NYU Trinity, please hold». I waited on hold for over 8 minutes once. I would not recommend to family, friends or colleagues!

I don’t see why so many reviews comment on how beautiful the building and the actual office is. Who gives a ####. This is about healthcare not architecture.
I’ve been using this facility for 3 years as of this writing. I find it is nearly impossible to get an appointment and I frankly don’t like the schedulers asking a battery of questions. The last time I called to make an appointment, I gave them the doctors name and they had the nerve to ask me is this for Internal Medicine or Infectious Diseases. I don’t think it’s a schedulers place to ask that. The doctor is an ID specialist. Why else would I call to make an appointment with him. The other thing I really don’t like is when you call to make an appointment, they ask way to many questions to identify you as the ‘right person’ they are chatting with. And, if you are seen by one doctor in one office, their EMR system makes that information readily available to another other doc at NYU that you are seeing. Now, while that might be practicing good health care, I’m not sure why the radiology department needs to know that I’m seeing and ID doctor.
Now I don’t use them as my PCP. I just use the ID doctor there… So, the last time I was at my PCP’s office, I was amazed that he had some form asking patients to complete so that he can share my/​his information with NYU Medical and he isn’t even on staff there. That’s as far as I’m concerned way to much information to be sharing and he told me that NYU actually pays him to give out that form to patients. Again, a lot of information to share … I’m going to contact NYU and withdraw any paper work I signed giving them permission to share my what is called protected health care information.
What I also don’t like is that if they are such nosey bodies, wtf don’t they send reminder notices that you’re in to see the doctor. I’ve been seeing one of the ID docs there and had not been back to see him in one plus year and they never contacted me to say … hey, you’re past due for a visit. But again, I’m complaining about them being nosey, yet at the same time ranking on them for not reminding me to come in. I think a reminder to come in and see the doc is OK, but again, I can’t stand the way they appear to share information. They ask you sign countless forms and no doubt you are signing your permission to share your protected health information, but they seem to be pigs about it.
I want to say this again as I end this review… GETTING AN APPOINTMENT IS A PROBLEM. ALSO, I don’t sense that the schedulers are very helpful with that either.

I have to say that in general I have been pretty satisfied with this practice. I see Dr. Ahn who is knowledgable and does not rush you out. I have also seen Dr. Nicholls as well and had a very pleasant experience. The front desk Staff have gone over and above in trying to squeeze me in to see A Dr. if I had a minor emergency. It is difficult to get a timely appt. since it has gotten busier. My main concern is that Dr.
Sonnenblick has joined the practice, if you read her reviews you will see that she is incompetent and totally unprofessional, so it worries me that a practice as reputable as NYU would allow someone like her to treat patients. Having said that I will continue to see My Dr’s and stay clear of her.

Dr. Czanko has vanished from the practice. Does anyone have any contact information for her? The Trinity office refuses to give out any information to her patients. If anyone knows how to contact her, please post it here. She has no new office information listed on the web. Thank you!

Even after moving to central NJ, I am still schlepping to lower Manhattan for Dr. Czanko and Dr. Mierlack. They are intelligent, empathetic and they know how to handle any health issue, large or small. They have truly gone above and beyond to make me feel at ease.
The facility is clean and bright for a dr’s office. I have never waited more than 10 mins to see a dr in the waiting room.
So why 4 stars? The GI is impossible to see. Wait list for a visit can be months long. If you aren’t a patient of a particular doctor it can be difficult to get an appointment.
But I still would recommend.

The Staff and Dr’s here are gems. I walked in for my scheduled appointment and was seen right away. I’ve seen both Dr. Lotfi and Dr. Babar and each had informative personalized facts to share about my health. The best part is they accept Blue Cross Blue Shield.

I must report that the Trinity Center of NYU Langone has become so busy that I could not get a timely appointment with my primary care physician! Primary care, by definition, includes timely appointments when a patient is experiencing pain. I decided to see a specialist at Columbia Presbyterian (he is known all over the world) & he saw me in a week!

I see Drs. Schulman and Rose on a regular basis at Trinity. They have always been friendly, professional and helpful. The EMR is excellent. I use it to schedule appointments, refill prescriptions and to communicate with the doctors. Whenever I have an appointment I am never made to wait. The facilities are always clean. Staff always on top of their work. By far the best medical experience I’ve had during all my years in NYC. Do yourself a favor and come here.

Beautiful building, accessible to lots of subway lines, ran on time, and the administrators were very nice. Unfortunately, the actual medical care on my one visit left a great deal to be desired. The newly minted internal medicine doctor (Helen Ha) whom I saw didn’t help at all and totally passed the buck, giving me referrals for sports medicine, radiology, and physical therapy, but never stating any potential diagnoses or what I could do in the meantime. The extent of her advice was to avoid doing things that hurt. I asked whether icing would help, and she said no. I had the sense that she was just taking stabs in the dark.
After getting back from the appointment with at least a month’s wait before I can get any help from the specialists, I asked Dr. Google, and I found lots of people who say that they had the same pain in the same place, and that ice definitely helped them. Frustrating that I made the trek out there when I could have gotten more helpful medical advice by googling while waiting for an appointment with a specialist.
My husband has been there to see another doctor (Babbar), and that doctor has been very helpful for him. He would probably give that doctor 4 or 5 stars.

I’ve seen both Dr. Czanko for primary and Dr. Cardone for orthopedics. I can’t stress enough how kind and intelligent both of them are, in addition to being incredibly responsive to questions. Dr. Czanko responded to every question I had quickly and directly. Dr. Cardone one time recommended at one point I get an MRI; after getting the insanely high price quote – THANKS A LOT OBAMA (j/​k) – I sent him a private message on the fancy NYU patient system asking about whether he felt it was totally necessary.
Expecting a response in the next couple days, instead I got a call that evening from the doctor, and we talked for 15 minutes about the pros/​cons. I really appreciated that level of care, and I can’t say I’ve encountered it before.
That said — the staff isn’t always quite up to the same level. It took almost a week to get the necessary approval for that same MRI because no one would pick up in that department or return any voicemails, so I could see how they could be slow with prescriptions as other reviewers have said. However, I’ve never had to sit in the waiting room long for an appointment, and the online system is very well-​organized in terms of billing and charts.
Very happy overall.

this place was a ways to get before
and now a hour long trek
but totally worth the time and hassle
to see dr czanko once a year.
clean and quiet reception center and patient rooms,
it’s always pleasant to get an annual done.

Trinity Center is a fabulous and well run medical office. Check-​in is quick and easy, I have never had to wait beyond a few minutes, there are other services (blood testing, x-​rays, etc.) so you don’t have to go somewhere else, check-​out is friendly and thorough, and the offices are clean, attractive, and the equipment is up-​to-​the-​minute. I have seen Dr Cardone (briefly), and Dr Jenny Delfin (cardiology) and Dr Elisa Rose (general) more extensively. The doctors are smart, communicative, and very caring. They use an on-​line communication system that allows you to get reports and lab results really quickly and to be able to review the information. You can send and receive E-​mails (no phone tag) and schedule appointments on-​line as well.

I love this place it is filled with caring professionals from the front desk staff to the doctors themselves and the fact that you can see practically any specialist you desire right in the same office is beyond convenient. My primary care doctor is DR Rose and she is the best she is extremely attentive and i am glad I made the right choice by choosing this practice

I’ve only been once, but so far so good. It is a beautiful professional facility that accepts most insurance and has a slew of specialists.
I love that I can walk to one place and get a mammogram, see gyno, see orthopedist, all in one large and clean facility.

Apparently, in New York City, you’re only supposed to have to schlep a few blocks to see your doctor, or in a worst case scenario, take the subway a few stops. I’m glad I didn’t know about this unspoken rule before booking an appointment at a doctor’s office that’s nowhere near my workplace or home (it’s near Wall Street). Because it’s actually worth traveling here, even whilst in the throes of illness, for good care.
First of all, it’s in a lovely building, with a well-​kept waiting room and very efficient front desk staff, so you feel well taken care of from the start.
Next, they have super-​fancy machines that identify you by fingerprint, so no one can steal your identity a la Gattica.
There’s free coffee and tea while you wait, and a few decent magazines, but to be honest, I’ve never been kept waiting long enough to even settle in. It’s usually ten minutes, tops, before they bring you back.
The nurses are brisk and polite, and my doctor, Dr. Czanko, is usually there within another ten minutes to see me for whatever my current ailment might be. She’s young but she knows her stuff, and I’ve never had an issue getting a referral or the right medication from her. (There’s also several pharmacies nearby, which makes picking up your meds pretty easy.)
On your way out, you’ll see Lisa, who is probably one of the top ten most adorable humans on the planet. She’ll call you «sweetie» or «cookie» every time, and it just makes you feel good. Because who doesn’t want to be babied a little bit when they go to the doctor?
And if you have any followup needs, you can actually EMAIL YOUR DOCTOR by using their online medical records service, and see the results of your tests immediately without having to go back. This. Is. Huge. (As should already be clear now, I can be a lot more forthcoming and logical when typing than I might be in person.) For this feature alone, I am enamored with this doctor’s office.
The reason I can’t give them five stars, however, is because I’ve had a few irritating run-​ins with one particular tech when I’ve gone for blood tests or x-​rays that have left me feeling like I got the one grumpy waitress at a great restaurant. I’m not sure if she doesn’t like her job or just doesn’t like my handwriting (at one point she criticized me for not writing clearly enough on a chart, and glared at me in a condescending way I haven’t been glared at since my second grade cursive classes). But in any case, she’s been brusque and rude with me a few times, and that’s never fun. The way I see it, with my non-​medical-​professional eyes, is that in a primary care facility, you pretty much have one job, and that is to make people feel better. If you can’t do that, it’s probably time to move on to something else, like prison guarding or something.
That said, if you are a normal person without much need for blood tests or x-​rays, you will probably only have a magical experience here at the Trinity Center. And even if you do require these things, it’s still going to be an above-​par experience. Wherever you live, I promise, this place is well worth the shlep.

I’ve generally been happy as a patient at this doctor’s office. Dr. Rose is friendly and knowledgeable, and quick to respond to emails. The front office staff is also kind and prompt. I can usually get an appointment in short order.
Only had one problem with this office, which is why I’m bumping them down a star. I was feeling horribly on a Friday — sore throat, fever, body aches, etc. I tried to get an appointment. A nurse called me back and told me that it was probably just «the change of weather,» and recommended gargling with salt water. Needless to say I had to go to Urgent Care the next day, and it turns out I had a 103 fever and a bacterial infection. That was my only negative experience here. I saw Dr. Rose the following Monday and she was kind and attentive, though my illness had been addressed at the Urgent Care.

I am so happy with this Doctor’s office. Everyone is friendly and professional, and the offices are top-​notch. Everything is done online, so everything is so efficient. My doctor calls me and emails me and I always feel taken care of. I hope that I can use more of the doctors here!

All the rave reviews about Dr. Rose are true– SO TRUE.
I never knew a Dr. could seem so thorough and caring.
& Hallelujah for those e-​records!

I’ve only been a patient there since early January, but I’m writing a review because I’ve already come into contact with several employees. Firstly, I really like my internist (whose name I’m not divulging, since otherwise I might eventually have problems getting an appointment [sorry…]) and also the ENT doctor (Dr. Suurna). The front desk staff are all very friendly — and especially Lisa, who another reviewer mentioned. I really like the fact that several different medical specialties are represented there. Also; I appreciate the very reasonable waiting times, and there’s plenty of (comfortable) seating in the waiting room. As an aside, the building’s lobby is *gorgeous*.
The phlebotomist was not at all friendly (quite the contrary) — but I would have still given five stars if I hadn’t had multiple unpleasant phone conversations with one of the scheduling people. In fact; she was SO incredibly unpleasant (downright *nasty*!), that I felt compelled to take it way up the chain of command. There was also another scheduler who was unpleasant, but my conversation with her was mercifully brief.
(Update on 5÷18÷11): Today I had an endoscopy and the gastroenterologist was Dr. Kummer. He was *wonderful*; very kind and patient, with a good sense of humor.
(Update on 1÷16÷14): Today I had an appointment with a gynecologist, Dr. Nicoll. I liked her very much, as she has a terrific sense of humor and she was also very patient & thorough.
Note that Dr. Suurna no longer works there.
On the negative side: I’ve had MULTIPLE unpleasant experiences with incredibly incompetent «assistants» (via phone and online), at various times during the past three years. That’s quite a contrast to the very friendly front desk staff — but meanwhile, I’ve had several frustrating conversations with the director re: my unpleasant experiences and he was of *little* help. The *only* reason why I’m not downgrading my review to three stars is because all of the doctors have been terrific.

This place is AWESOME. By far my favorite medical center ever. I feel like I hit the jackpot finding this place and having it be so close to where I spend most of my time.
The staff are all really polite (especially Lisa, at the front desk – she’s one of those people who calls everyone «cookie» or «my darling» but instead of it being patronising, it’s actually adorable), there’s a free k-​cup machine and lots of comfy seating and tvs. It takes a while to get an appointment (generally when I call them, the first available slot is about a week later, maybe two), so I wouldn’t use them for acute stuff, but for checkups and chronic issues, I’m all about it. They’re really punctual, too; only once have I had to wait at ALL, and that was because somebody showed up with a semi-​emergency at the same time as my appointment.
Every doctor I’ve seen here has been really awesome – smart, articulate, good listeners. I think they’ve done a really great job having a lot of resources available – they have primary care doctors, an ENT, an ob/​gyn, a dermatologist, and like six other specialties, haha. Basically, everyone you would generally need or want all in one place. I hate going to the doctor anyway, so having everyone I might want to see conveniently located in a nice place makes my life so much less stressful.
Plus they just started using a new electronic records system that makes your life so. freaking. easy. You can request refills for prescriptions online, email your doctor and office staff, see your test results, etc. etc. and it sends you appointment reminders, too. I had no idea I could love technology that much.
Literally my only complaint is with the automated phone system they use to call you for appointment reminders, because for some reason it’s set to call you after normal business hours, and getting a call at like 8pm totally freaks me out because no one ever calls me then so I always think it’s some sort of emergency, haha.