Paychex

Small business owner, stay away! this is the worst payroll company ever. they used to charge me double what they quoted me and every time i call them, they say, we will credit you the difference which never happened. They also said the W2 and 1099 are free but they charged me $ 250 for them, really scam!

Small business owners: Do not give your money to this company. I cancelled all my services via my agent at the local office back in may. Unbeknownst to me, they have been taking money from my account since then. When contacted to see what the issue was, I was told I would receive a call back that same day once the matter was investigated. So here we are 3 days later with no follow up call, So I call into corporate. I was then told that they didnt cancel my 401k account and that’s why I was still being charged. At the time of cancellation I told them I wanted to eliminate ALL services. No one ever mentioned to me that I needed to call a seperate office to cancel my 401k. So long story short they STOLE around $ 700 from my account and refuse to give me my money back.

disorganized and unavailable.

I was mislead into starting a 401k plan for my small business. After meeting with their sales rep he encouraged me to sign up for their 401k services. He only wanted to seal the deal and make some commission. I’ve learned that this should have never been recommended as an investment vehicle. I was never contacted to be checked on or had any of my calls returned. I asked for my 401k to be rolled over in December 2011. They said it would take 10 business days. I explained I had started a new IRA with Principal Financial and didn’t want to be penalized or taxed during the roll over process. It was very important to transfer funds in a correct manner. I even forwarded the information and instructions but Paychex did what they wanted instead. It’s now the end of January and now my 401k has been closed. It was not handled in a timely manner and in the process I have been charged several fees that I should not have been. I have been taxed state and federal taxes and Paychex has charged me an annual fee for 2013. I was taxed because of the way they set up my 401k and then not closed it properly. To make things simple it has been my experience that I’m charged and later given an explanation as to why I was charged. Any professional company should advise and make adequate recommendations to their clients before making decisions for them. Oh almost forgot, paychex payroll paid one of my employees 443 hours instead of 44.3 one pay period. It was a huge mess.

I wish I came to Unilocal before ever signing on with Paychex. I only used them for six months and it was a disaster. The actual fees turned out to be four times what they actually quoted me. That could be ok if I was paying for premium service, but it was anything but. I am holding a $ 24,000 fine letter from the Workers’ Comp board because Paychex never handled this for me. When I received the letter I called Paychex, but I could never get a live person. I left multiple voice mails and no one ever called me back. I was left to navigate this Workers’ Comp problem on my own. It was absolutely horrible. Don’t go anywhere near them.

I was talked into using the FSA account for my medical expenses, but first they disabled my debit card because they need verification for doctor office co-​pays, and then when I submitted my expenses they told me it would take time to process and then never paid me. When I called up, they said they never received my claim, and told me there was nothing they could do. Sounds like they’re banking on people forgetting about the money they take out of their checks over the year. As soon as it’s possible, I’m going to cancel my FSA account and stop giving these con artists any more of my money.