Petco

This is a good Petco with a decent selection. They always have my dog’s grain free dog food, which can be hard to find in other pet stores.
My two star rating is based solely on my bad experiences with a sales associate named Marcie. She is always giving me unsolicited (and unrelenting) dog ownership advice, or critiquing what I’m doing with my dog. I came in on a snowy day recently and she acted offended that my dog wasn’t wearing rubber boots. I told her that my dog always kicks them off, and is fine without them, and she would not drop the issue. The last time I came into the store, she gave me a lecture about not having a Petco membership card and acted incredulous when I said I didn’t want one. She doesn’t know when to drop it! She also calls me «sweetie» and «honey» in a condescending way, which gets under my skin.
Every time I interact with her, I walk away feeling frustrated and condescended to. I actually try to avoid speaking with her, but she seems to always find me anyway. The rest of the store and the other sales associates are great, but she makes me not want to shop there.

The main sales tactic at this location is to shame people into feeling like they are bad pet owners, so that they will buy what the clerks recommend, regardless of their Vet’s direction. This happened twice for me yesterday. Once regarding food, and the other regarding training.
The clerk used language which focused not on my dogs needs, but on how poor the advice of my vet was, and how sticking with the recommendation of my vet was bad for my dog. My vet and I worked closely to develop a home made meal plan for my dog; it was based on his specific essential nutrient needs and calculated basil metabolic rate. My vet recommended a commercial backup dog food based on the interviews of the brand’s nutritionists, and a review of the company’s food safety record my vet performed, personally.
The clerk also insisted that my boyfriend had wasted his money on the dog trainer we hired, without knowing what my dog is being trained for, or who was doing the training– stating that Petco’s training was better and only $ 99. While I cannot attest to the quality of their training, I do know that they do not offer the service animal training my dog enrolled in.
This kind of shame-​relief sales tactic likely works on some pet owners, but hopefully being aware of it will make it less successful.

I won’t comment on prices since all Petco’s are a bit expensive. I do like that this Petco has a bigger variety of live feed and have Dubia Roaches, however everything else was a bit lacking. Some of the fish tanks were full of sick fish, and there is only one aquatic specialist.
Checkout is really easy, and friendly, but I expected more from this location. The one in Union Square has a bigger supply, more staffing, and everyone is a lot more helpful

I go there a lot because I leave three block from this Petco so I go for my cat and my saltwater fish! I don’t have so much bad experience! People who work there are polite and helpful! Price are cheaper online because in the store little expensive! Also their Saltwater fish are not well care! Overall not so bad, casher are nice. Also if you go there you can adopt cat.

Went here to get vaccinations for my dogs and it was FAST. It’s also much cheaper than getting them at your vet! They do have limited hours so make sure you look online if you’re planning on using this service.
The people here are super helpful. It’s very UN-​NYC so I was happily surprised! I had a guy (I wish I’d gotten his name, he was awesome!) wait for me to look around my phone to see what dog food I had gotten from Amazon the last time. He actually told me that Petco matches all Amazon prices if they’re cheaper (they have to be prime prices to qualify)! Then he took me and showed me some other food, compared prices and such and was just really helpful. He wasn’t impatient at all and didn’t seem disturbed by my disorganization or my dogs wrapping around his legs!
I love this store and will definitely be using it for everything pet related from now on!

Great helpful staff. they are very sweet and love animals. insanely cheap vets available on sundays — highly recommend their vetco clinic as an routine alternative to the vets in the area if your pet is healthy (blood exams are only $ 10, while at vets they’re about $ 80 in addition to the appt costs)
My bengal kitten loooves this store!

Good location with helpful staff.
Needed a harness/​leash for a cat, and a friendly female staff member came over and began helping us without having even been asked.
Looking into buying my puppy a cute stuffed hamburger toy from this store.

I bought a guinea pig here in March. I know, I know — you’re supposed to adopt — but it was an impulse decision. She was too cute to leave in that little glass tank! Anyway, I brought her home with an additional $ 100 of accouterments, as I was a first-​time pig owner. All of this was reasonable.
Petco has a 15 day warranty on any pet you purchase: if within those 15 days your pet has a health issue, you can bring them back and they will receive free vet care. Well, on Day 13 after purchase, my guinea pig developed some crust in one of her eyes and it remained half-​closed. I Googled, determined this needed to be addressed by a vet, and high-​tailed her back to the store. Jose, who had helped me purchase her two weeks before, was very kind and attentive to her, confirming it was right for me to come and even insisting to pushy customers that he needed to help me and my pig before them because «the animals come first.» Adorable.
So under the terms of the warranty, she would remain with Petco under their veterinary care until she was completely better. Jose warned me, though, that I needed to call frequently to check up on her, because people have a habit of bringing their sick animals back to be treated, and just never coming back for them. This horrified me! 1) How many sick pets is Petco selling? and 2) What kind of monsters go through all the effort to bring a helpless little animal into their lives and then just abandon them?
Anyway, so I made a point of calling every few days to check up on her, and even came and visited her in person twice. There was a wide variety of helpfulness on the phone calls, from rude employees who gave next to no information and acted like I was inconveniencing them by calling about my sick pet, to the woman who I guess is a manager or the head of the small animals department, who always sort of chuckled when I called but nonetheless gave me a thorough update.
They wound up keeping her close to 3 weeks — irritating to me, because they claimed she was fully better by about week 2, but their vet comes in so infrequently that the required «vet stamp of approval» to dismiss her was hard to track down. Finally, though, I called and was told the vet had signed off and I could pick her up.
When I came to the store, the woman I’d spoken with on the phone several times said something like, «Wow, I can’t believe you actually came.» What?! It makes me so sad to think about all the pets who must’ve just been cast off over the years for this kind of attitude to have such prevalence.
In the end, I’m pretty sure I must’ve spoken to every employee at least once on the phone, and was actually known as «the crazy guinea pig lady.» (I walked in one day to visit her and the girl I asked for help grinned and said, «I’ve heard about you!») But today, at least, my little girl is all better — I love my little furball, and shame on those UESers who abandon their pets when they need you the most!

«pet.GO!»
Congrats to a business that actually delivers on their rewards program.
Staff is always very helpful and nice. I had the pleasure of having Yissett assist me at checkout on my last visit. She hooked me up with coupons I didn’t even know existed! I saved an additional $ 14! On top of that she gave me two additional coupons for other products I planned to buy in the near future. She made my bulky purchase smooth and quick!
Overall pricing is competitive with other pet stores. Petco also has their own in-​house brand which is cheaper and just as good as most of the others. Take advantage of their kitty litter! You can refill their container and save even more!
In regards to the canned food, sometimes the flavor options are limited but I am not sure my cat has noticed.
The kitty toy aisle is dangerous… I always leave with a cute little something for my monster at home.

I think this is an average pet store. I mean, it’s Petco. You know things are going to be a little expensive, but it is going to be clean in there, and the staff are going to help you out if you have any questions. They are also going to have whatever you are looking for, as long as it is not one-​of-​a-​kind by some famous dog toy designer or something. They also have fishes, bunnies, birds, etc. which I just enjoy going over to look at :)
Nothing to complain about and nothing to compliment about. Average pet shop :)

The prices in this store are pretty ridiculous in terms of markups. I thought Union square was bad but this is worse.
I stopped by here to by a bark collar to train my dog not to bark whenever someone would walk in the hallways of our building.
I purchased the bark collar and it was about $ 90. Later that day, I went to the website and found the same bark collar for $ 40.
Most recently I purchased a grooming item for $ 30 and it was listed on their website for $ 20.
I’d avoid this place and just head to their online store instead of you went better pricing.

I stopped by this Petco today to get a new hamster for my niece. Her old hamster died and she was devastated. The staff was really knowledgeable, helpful and patient. They had all kinds of animals for sale here. The entire staff is pretty friendly. I can tell because there were people who were coming in with their dogs as they were really familiar with the staff and the staff was familiar with their dogs.
They have a cool play area for dogs. The owners seemed to be very friendly I do not know much about hamsters so I was really relieved that a staff member there was able to answer all of my questions. I ended up buying a bear hamster and I got a 15 day warrantee with my purchase.

Without fail I am insulted when I go to this Petco. My dog is 7 years old. He has been eating the same brand of food his entire life. He has always been very healthy. Our vet recommends his food to us. Every time I buy his food at Petco the employees there try to get me to purchase something more «natural». They are super judgmental and make me feel like a bad pet owner for purchasing the food that my vet recommends. I will take the advice of a vet over a random Petco employee any day.

Petco cares about your furry companions! The staff are very friendly and knowledgable and willing to help. Location is a plus, a few steps away from the 4÷5÷6 86^th Street station. I come here to buy cat food, accessories and toys.
Petco carries trusted wet food brands such as Wellness and BLUE Wilderness that are high in protein and grain-​free. They carry a wide variety of cat dental treats and regular treats, shampoos, toys, and vitamins.
Join the Petco Pet Rewards program to get 5% back and coupons sent to your email. you get $ 5 for every $ 100 you spend and there are ways to stack up on discounts and products on sale.

So I got there pick what I wanted and when I got to the cashier I didn’t have enough fund so when I ask for one of the item to be taken off only the manager knew of the process and there was only one manager on duty helping a customer they had me wait for more than ½ hour even after I told them I needed to be somewhere. She wouldn’t delegate to any of the available sales associate in order to help me. I was ready to walk out that store and I’m sure I had the bitch-​resting-​face on. Worst customer service ever.

Haven’t the slightest clue why this Petco would have anything but stellar reviews. I’m here on a weekly basis and the staff is outstanding. Friendly, knowledgable, and efficient. I love that they host adoption events on the weekends for both cats and dogs (cats weekly, dogs occasionally). If you’re unfamiliar with how Petco could be more financially sound for your little family… they have a great rewards program ($ 5 off every $ 100 spent), fantastic coupons (via mail and e-​mail), and lower prices than a Mom and Pop (although I do still love to patronize those places when I can afford to). So glad to have this place in the neighborhood and hope they continue to do as they are while expanding their stock and services.

My poor little dog has had a very sensitive stomach for about a month. After visiting the vet, she recommended that I switch dog food.
I stopped into this Petco and asked Eva, one of the employees, if she could talk to me a little about different foods with limited ingredients, et cetera. It was clearly passed her shift and she was just getting ready to leave, but Eva was more than happy to help me and stayed with me for quite some time talking to me about different proteins and probiotics.
Eva was very kind, knowledgeable and patient through all of my questions and for this, I give this location 4 stars.

Having recently adopted a dog, I’ve spent quite a bit of time at this 86^th/​Lex Petco location. The beauty of the store is that they have a lot of stuff. I can’t really vouch for the prices but on a Sherpa carrier, I found the PetLand Discounts a few blocks away to be cheaper.
I found the check-​out staff to be just fine; some of them barely friendly and some of them very friendly. They also advised me that I can return any items my dog did not care for which in our case, turned out to be plenty (the dog simply does not like commercial treats). They were nice, courteous, and patient with the returns.
I do find that they are scarce on floor support… often hard to find a sales person to assist.
So, perhaps they can use some more staff and maybe management can do a better job teaching sales staff to be outgoing and available.
Also, I learned that each store has their own circulars… thus prices between stores can vary (which personally, I find troubling).

I know there are some reviews of this location that are not great. Nonetheless I decided to give this location a try when I was looking to purchase a chinchilla. Based on what I saw after a few visits to the location, I felt the animals here are well taken care of and that I could trust I was getting a healthy pet. This can not be said for all locations unfortunately (I won’t go into the details, but you will know what I mean if you visit more than one location and make comparisons).
In the end there was some mix up with the gender of my chinchilla. I am sure this has happened before and may happen again because the sex of a small animal is never exactly obvious. Taking this into account, though I was upset, I did not write a bad review or go back to the store to harass the sales person. Instead I contacted the store and addressed my concern and the issue was taken care of immediately even though a month had elapsed since my purchase.
With that being said I would like to say thank you to the staff at this location for looking out for me. Especially Brad, who I believe is a store supervisor. He is the most helpful person I’ve come across in a long time. Brad was the one who took my call when I called the store about the issue. He listened to my concerns, apologized, and promised to call me back once he discussed it with upper managment. In less than an hour after getting off the phone with him, he called me back with an answer to how we would resolve things. As such, I strongly recommend this location to anyone looking to buy any small animal as a pet. Based on my experience, I know they do take good care of their animals (my chinchilla is doing very well) and they also work to ensure every customer’s satisfaction no matter what.

I swear everything in this Petco is way more expensive than any other Petco I’ve been in. $ 15 for an 8pack of poop bags? No thank you sir.