PetHealthStore

Excellent courteous service, terrific store, Great delivery service!

I was very alarmed by the constant lecturing and badgering over what I’m feeding my animals when I just wanted to pick up some cat treats. My cat is 14 and has a specific prescription diet, yet after learning of this, one of the employees was still aggressively encouraging me to switch the diet to one that «had more meat.» With all due respect, they are not doctors/​veterinarians. Please keep your medical advice to yourselves!

Excellent customer service and knowledge staff. Was in earlier today to pick up food for my male cat. Got some great advice about switching over to a grain free formula and even wet food… and free samples to boot!

This has to be the worst place, poor customer service. They don’t know the product. They ignore you even after you asked for help. I told the guy with the beard I had a question, he stayed on the phone. After 5 minutes, I walked out. I should just stick to my regular pet shop. I just happen to pass this spot, so I figured why not check it out and grab a few items… bad move, never again.

My pup is always so excited to walk by Pet Health Store… Especially at their new location. Times we aren’t going in to shop he’ll pull me over so he can go in and see his best pal Jason and get a yummy treat!
Tonight I didn’t realize that they closed at 7pm, and got to the door 20 minutes after they locked up. Having run out of my dog’s favorite food (stella&chewy’s dinner mix-in’s) this morning, and knowing that tomorrow I’ll be away early & most of the day– my little guy definitely was in need of his favorite food. The asst manager Ron was the best… Even though the drawer was counted and they were all finished for the night, he went above and beyond to let me go get cash out and purchase the item right then and there. These guys definitely care for the pooches and the convenience factor that matters to all NY’ers. Definitely recommend & their pricing, club card and option for delivery is also five stars!

Poor customer service at it’s max. It was freezing out, 12 degrees I got there 5 minutes before 9am when they supposedly open. The staff member having breakfast and coffee made me wait until almost 10 after 9am before they opened the door for business. On another occasion a guy with long hair and beard decided to make a phone call instead of ringing me up. I saw the owner of another local pet store and he promised to start carrying the items I go to PetHealth for. Really rude people here.

I actually adopted my dog from a rescue organization that set up out in front of this store. He was scared to go into the store and the employees came outside and spent time with him to make him comfortable. They all know him by name and give him attention whenever we go into the store.
Their selection is excellent and the staff is extremely knowledgable and helpful. I always receive prompt, excellent service. The employees truly care about my dog and make us feel welcome. This is the best pet store anywhere in this neighborhood.

I was in the area again so I called asking for Bruce (he was always very popular with the customers). The staff member who answered the phone deliberately misled me into thinking he still worked there but was unable to come to the phone.
When I stopped by in person an embarrassed counter girl had to inform me that he hadn’t worked there for at least a year (she clearly knew about her co-worker’s deception).
Lying to customers about who is actually still employed at a business isn’t a great way to instill trust. I also noticed they were in the process of relocating to a smaller space down the block. I’m guessing the general state of the store and the high prices have had a negative impact on their business.
Maybe that’s why the positive reviews are pretty old.

The staff was very helpful! I am glad the store is only a few blocks away! I have older pets and they are finicky eaters. One is ill as well. It is nice to know that the staff is knowledgeable. Also they have a lot of cat things unlike many of the «dog boutiques in the area.

If you want you and your dog to be treated poorly, this is the place.
When I first started coming to the store I found the people that worked there friendly and helpful. However the staff has changed. They are no longer friendly or helpful. In fact they all seem to not want to be there or even to like dogs. Also I have not seen the manager there the last half dozen times I have been in.
The last two times I have been in, my puppy went to a spot where other dogs have «marked» and raised his leg, only once actually leaving a few drops (this was at the end of our walks, fortunately). I would have apologized profusely had I been given the chance. Both times the two sales people there exclaimed to each other and myself very rudely. I explained that it must not be cleaned well because he can smell other dogs have marked it and asked that they be more understanding since it is a dog store. To this, one of the sales people thrust two thumbs up at me and yelled at my puppy, «Good job for peeing in the store!» I set the dog food and treats down and asked for a manager card. «We don’t have one but you can call the store.» I took the card and left – figuring that if I call they will just answer. Well, at least I can stop going there and leave this Unilocal comment in the hope that it does some good.

A pet store that really cares about your pet. They are very knowledgeable about the many brands of high grade food. You will not find friskies and such here-​only top grade food for the health of your furry friend. They also have a nice selection of toys, beds, scratch posts, etc. their delivery service has always been extremely reliable-​they deliver when they say they will. Finally they are mindful of the plight of homeless pets-​sponsoring many adoption events.

I shopped here for nearly 9 years until they went completely downhill with both their policies as well as the people that they hired. They changed their «benefit» program and wouldn’t let me use all of the cards I had that they punched every time I made a purchase when they switched to a plastic card. Then, they hired someone who actually stomped his foot to try to scare my teacup dog. If the owners of the store would like to write to this post so that I can contact them, I would be happy to do so.

Just a few blocks from our place, I found the staff to be so helpful and knowledgable about the products they offer, as compared to other shopping options in the area, such as Petco. In planning a cross country move, one of the team members assisted us with finding the best option for a carrier for my small pup, and recommended some additional items that may make him more comfortable for the journey.
The staff is so kind, and everyone in there always has their pets in tow, making it a very friendly environment for the pet lover.

I’ve been shopping here for years for my cat (s) They have excellent healthy choices for food, good litter, and they deliver. I think you have to meet a minimum requirement dollar-​wise for delivery. They cost more than other stores, but carry some products that other stores, like Petco, don’t have, and which my cat really likes. So I’ll continue to shop there for special food and delivery of litter — too heavy for me to carry home. I supplement with other kinds of food from other stores.

This store has a wide selection of products and a knowledgeable staff but very high prices for example — Feline Pine litter is more than twice the price of Petco. I don’t usually buy just price but twice! I will be seeing Petco next time. If money is no object this is a great store. If you are interested in much better pricing buy elsewhere.

Pricey stuff, upbeat and enthusiastic staff. They also carry the big bags of litter, which is awesome if you can store it in the apartment somewhere.

The night before my new rescue puppy arrived, I stopped at Pet Health Store to stock up on supplies. They helped me pick out everything I needed and gave me plenty of advice.
The next day, I returned with Bagel and they oo’d and ahh’d over her, fed her healthy treats, gave us lots of free samples and showed us all the necessary accessories we would need to raise her to be a wonderful, healthy, warm and happy dog. Everyone from the owner to the staffers love animals and are extremely helpful and friendly.
We got our dog months ago, but we return nearly every other day for food, treats, Kongs and (of course) ooh-​ing and ahh-​ing. We both love the attention.

Jim, the owner of Pet Health Store, cares so much about pet health that he would rather open his store for you after closing time than have your cats be forced to eat the corn gluten and meat by-​product-​filled Meow Mix dry food sold at nearby bodegas and drug stores. In addition to living up to its name and selling such brands as Wellness grain-​free dry food, Weruva, Merrick, etc., Pet Health Store is a fun place to visit because of its cute, seasonal window displays and fun toys for your canine and feline family members. The store also offers same day and night delivery, and I know that my friend who used to live near the store used this service and that it ran smoothly.

I love this place. It’s not the biggest store in the world, but the selection is solid and the staff is awesome. Besides, you don’t really need a ton of space if you don’t fill your store with all of those well known dog food brands that I have recently learned are not healthy for dogs.
I have never been a dog person, but when my fiancée and I started living together, I became the proud part owner of her amazing shih tzu. So I have had to start learning about what I can and can’t feed him. It’s a lot for a simpleton like me to remember. This is why I like PetHealth. They don’t seem to have any of the stuff that I have been instructed not to buy for the little guy. So I pretty much can’t go wrong. Plus, the people who work there are very knowledgeable and incredibly helpful.
Also, they have Wysong Uncanny, which is healthy for dogs, and apparently more enjoyable than any unhealthy dog treat.

If you love your pup, as much as I do, then definitely come in here. I saw this place one morning on the way to Sarahbeth’s West. It wasnt open, but we came back after brunch when it was and with little puppertino Bailey.
Now Bailey is my little baby. I take care of my little 5 lb shih tzu puppy better than most people take care of their own children. So, naturally I obsess about his diet. Only the best for little pups. He has been on Wellness since I got him when he was 2 months old, but I feel like he has lost interest in the Just for Puppy kibble, possibly because it is too big. So we went in and the staff helped advise me on a new line of food to interchange occasionally to keep puppy from getting bored at meal time.
I can’t tell you how relieving it is to talk to staff who actually know what theyre talking about. I hate going into a store where I know more about the products than the staff does. Nope, not here. The staff is well trained and know their stuff inside and out. They carry the crème de la crème of high end pet food, including brands like Wysong and Evo that are hard to come by. They threw together a little sample baggie of the Wysong for puppy to give a try to see if he likes it. We also picked up some pizzle sticks for my teething pupertino and a toy or two.
I definitely would go back. Actually I fully plan to, since pups loved the Wysong (starch and gluten free. what!)