Pookie and Sebastian

Only gave one star because zero stars isn’t an option. I went here to buy my wife a gift card for Valentine’s Day. I said «make it for a hundred» only to find out they made it for $ 400 the next day. My wife and I went in the next day to get it straightened out, the staff in the store was helpful and said the owner would be in contact. Days went by and still nothing from the owner. I called again and the staff followed up with the owner and said they would issue a refund and that I would see it in the next 7 — 10 business days. Two weeks later I followed up to find out nothing had been done and I had to come to the store to get the refund issued (and wait another 7 – 10 days). I then asked for a full refund, but the owner refused to issue it. I hope it was worth the $ 100 as I watched two people put down items they were going to buy as I sat at the register waiting to get this sorted out and my wife will never shop there again. And what type of store puts restrictions on what you can buy with a gift card? Shouldn’t it be the same as cash? You know you’re a penny pinching owner when your own employees complain about the minimal discount they get in the store!

Cute, Chic Store. They are always getting new styles in so you can always stop in. The employees are super nice. They aren’t pushy at all. I can always find a last minute outfit here. Love this place!

BEWARE SHOPPERS!
Don’t use a debit card here because they will run it more than once, get double charged and then you have to fight with them and nothing will be done about it!!! I had to go to Bank of America and waste a ton of my time to be told I will be credited back in 90 days when the claim is fixed!!! I am a stylist on UES and I will not stop telling people to beware of this terrible experience I’ve had!!! …AND STILL HAVENT GOT AN APOLOGY FROM THEM!

Not the best selection of clothing sales people say everything looks nice. I am 5’3 nothing looked good I will go back when I grow taller!

There clothes are expensive with terrible quality!!! My daughter bought a shirt wore it once and it ripped and they won’t do anything for her.
Will never shop there again!!!

I have been a shopper at all the Pookie and Sebastian locations for a number of years. Pookie has really been my «go-​to» place for work blouses, tank tops, accessories, going out outfits, etc. I cannot say I am their no. 1 best patron, however I have spent well into the hundreds of dollars over the course of these years. My mother, knowing how much I loved this store bought me a sweater at the Lex ave location. The sweater was just not my taste but not knowing when my mom bought it (my mom, not great at keeping receipts) I brought it to the store hoping that they would do me a solid and exchange the sweater. The flat out would not even entertain the notion. I understand that they are a small, independent store and do not have the luxury of returning and exchanging items without a time frame, however being that they can look me up in their computer and see how long I have been a shopper there, I would have thought, to keep a client, they would make an exception. Additionally, since I had no idea when my mom bought the sweater it actually could have been in the allotted time frame. I wasn’t asking for money because trust me, I could spend plenty at their store. But the snotty and condescending attitude of the staff has turned me off for ever. So they lost my business and I’m stuck with a sweater I wont wear. Way to go, Pookie and Sebastian.

Horribly disappointed with this shop. I bought a dress for $ 160 on my last trip to NYC 2 months ago. When I got the dress home, prior to wearing it, I found a hole in the seam. I attempted to exchange the dress (for credit or whatever) this past weekend when I was back in town and was told by the manager that there are NO refunds and exchanges are required within 10 days. I explained that I live out of state and this was my first opportunity to return the dress. I had the receipt and the tags were still on. He then told me that the hole was a $ 2 fix at the seamstress. I tried reasoning that it made no sense for me to spend any amount of money (even just $ 2) to repair brand new clothing. Reasoning was pointless. The guy couldn’t have cared less. Worst customer service I have dealt with in quite some time. They just lost a repeat customer.

I love this boutique for their cute and fashionable clothes and i give five stars for that, but for their customer service, i give it one star. The cashier did not smile, threw my credit card on the table after she was done with the transaction, how RUDE! How hard is it to hand my card back? Oh well, i didn’t even get a thank you on my way out… maybe she was having a bad day but still treat your customers right!

This store ONLY caters to one type of body: tall and super skinny! I was really disappointed walking in. I usually have no problems finding clothes since I’m a petite size 0/​2, and can find a great pair of jeans in less than five minutes. However, this store felt like torture to shop. They ONLY had skinny jeans and very few varieties of any other kind with straight leg. Also very few choices in sizing. NO fitted shirts… everything was big and loose which doesn’t work for petite girls and makes us look stumpy. Even with bags and jewelry, the hardware was only gold based with no silver options.
Not to mention, it felt VERY overpriced… simple black tanktops you wear inside for $ 28?!
I won’t be venturing here again. I’ll stick to National Jean Company for all my jean needs!

They sell F21 clothes but with P&S labels… And jack up the prices.

Since being laid off I haven’t had the extra cash to shop as much as I like to. But if I have an event, party, or just want something new and fashionable, I go straight to Pookie. The staff is friendly and selection always great. The pieces that I have bought there are good quality and last for years.
They also have great discounts. When something is on sale, it really is. They are not jacking up prices and then slashing them.
Definitely my next stop for a great NYE outfit.

I aint no ”WASP” and I aint no ”JAP”, as some previous reviews mentioned, but: Hands down this is my fave clothing store in the UES. Guess Im some other kind of walking upper east stereotype lol!
Theres a million nice things in here, and I have gotten some of the most practical and most useful pieces in my wardrobe from here. I would not come here for a simple shirt, because that would be overpriced. BUT for items worth investing in, like jeans, purses, belts, boots and any item you can wear several times — I would come here FOR SURE. So feminine and and fun…
Love it!

Every time I have a place to go and nothing to wear, I hop over to this UES gem. I am always guaranteed to find an adorable outfit for just about any occasion that won’t break my budget.
The staff is helpful and always has an idea or opinion.

The cutesy name and colorful, eye-​catching window display was enough to get me to wander into this store. The overpriced, Forever21-​like clothing was enough to get me out of the store without buying a thing. Don’t get me wrong, I’m not knocking Forever21 because I’ve proudly rocked many a cute top from there. I just didn’t see the point of paying designer prices for something I could buy elsewhere for much cheaper.

I have very conflicting feelings towards Pookie. Some of my favorite tops and outfits are from here. They always have great going-​out tops and a fabulous selection of designer jeans. I have also bought a few dresses here that I just love. Their stuff is funny because its either horribly overpriced or totally cheap. You never know what you’re going to get when you pick up those price tags. Also, my biggest gripe: I was shopping here a few years ago when the fendi spy bag FIRST came out… I didn’t even know about it… and they had this killer fake (although I didn’t know it was fake, I just thought it was a cute original little bag), so I bought it for about $ 75. Needless to say I was pretty annoyed to find out that not only was this a knockoff of what became the most popular bag of the year, but that I could have bought this exact same fake bag off the street for $ 20.

«Hi!!! Can I help you find anything???»
Yes, another three inches. And I don’t mean in the bedroom.
Pookie & Sebastian is so close by, I peak in every once in a while. I find a top or two that aren’t heinous, try them on in the fitting room, and hate myself because everything sags off my short shoulders and stretches across my hips. Oh come on! I’m not that short. These shirts need full on shoulder pads to fit correctly.
Most of the material is pretty junky, and the P&S style is the best that the UES WASPS and JAPS have to pray about and abbreviate.
Girls under 5 foot 6 need not bother.

Girls… Please… for the love of god!!! Be more inventive. DO NOT WEAR TOP TO BOTTOM JAPY P&S… Every girl from the 60s to the 90s all looks the same. UGHHH… SO BORING

This is the first and only Pookie & Sabastian I have had the pleasure of stepping foot in. A friend of mine took me here on my first trip to NY. Let’s just say I came back to the store FOUR times during my first trip to this fabulous city. I also spent a LOT of money here. The clothes are a bit pricey… let me explain… I personally don’t mind spending top dollar on something of quality… don’t get me wrong, the clothes here are cute, but some seem a little on the cheap side. I heard a rumor that this store buys from the same place Forever 21 buys from, I also heard that a lot of the times, you can actually find Pookie & Sabastian items at Forever 21 (minus the label obviously) at a much cheaper price.
Overall, I would visit this store again for sure. There were a lot of very unique items in there.

Great place to find very trendy clothes. The store is small and charming, yet not overwhelming — the salespeople are friendly and nice (as opposed to most upscale boutiques) and you will definitely find jeans that make you look amazing. Go during their sales, the deals are amazing!

It’s definitely a hit or miss kinda place, but I’ve definitely gotten a few great hits there! It’s not too cheap, but it’s definitely less expensive than Big Drop, Scoop, or Intermix, since there stuff is mostly Pookie’s own brand (except for their selection of cute designer jeans!). Plus the store is named for the owner’s dogs which I happen to think is great. It’s definitely worth popping into if you’re in the neighborhood. P. S. I believe that the one on the Upper East Side is the biggest (they have a few other locations).