Premier Physical Therapy

my physical therapist seemed to be new and had no idea what she was doing. the initial consultation wasn’t very thorough and didn’t ask me many questions. i came back for my 2^nd appointment and my pt kept calling me ‘TJ’. My name isn’t TJ.
Arrived for the 2^nd visit at 3pm, my pt did 5 minutes of massage therapy, left to discuss something with a colleague for a few minutes, came back and we did 5 minutes of ‘exercises’ then i was put on the stim machine for 10 minutes. a 20 minute visit that provided 0 help or pain relief.
asked for my prescription back when i left as I now need to find a new physical therapist. thanks for nothing.

I came here for 4 – 5 visits for back problems a few months ago. Each visit lasted only 20 minutes, out of which 10 minutes was me sitting with an icepack. The therapist would literally spend 5 minutes massaging, another 5 minutes doing some perfunctory exercises and be done with it. Each visit was with a different therapist… definitely not a place I felt comfortable entrusting with my long term rehabilitation.

I don’t understand all the negativity toward Premier Physical Therapy. I had a very different, positive experience.
I came to Premier for physical therapy on both my ankles as I have sprained them multiple times and my most recent sprain was taking a very long time to heal.
My therapist, Jenn J., was very thorough in her evaluation of my ankles. She created a therapy regiment that was challenging but doable. She was very friendly and offered a lot of helpful advice. After about ⁸⁄₈.5 weeks, my ankles were markedly stronger and I was a lot more steady on my feet.
The only negative was that the front desk would change my appointment times by ¹⁵⁄₂₀ minutes without notifying me. Once I let Jenn know that this was occurring, it was immediately rectified.
I would recommend Premier Physical Therapy and use them again, should I be injured again in the future.

I never even made it to my first appointment. When I first called to schedule, the first available spot was about ten days out. I gave them all of my info, all of my insurance info, and asked if they would like me to drop off my referral ahead of my appointment but they declined.
The day before my appointment I got a call from someone at a different location asking me the same questions about my insurance and referral that I had given them the first day. The woman on the phone was so convincing that I didn’t have the correct paperwork that I called my doctor to confirm. My doc said everything should be fine and gave me a number for them to call if they had any questions. I called the woman at Premier back twice with no answer and no answering machine. The third time I tied, I got a voicemail and left all of the info I had just confirmed with my doc and left both my number and the number my doc had given me.
The day off my appointment, they called me around 11am telling me they needed my referral to get authorization from my insurance and that I couldn’t be seen until that cleared first. (Please remember I had offered to drop this off earlier.) By this point in the morning I was already at work and my referral was at home. There was no way I would be able to get it to them in time to have everything clear and still make my appointment that evening. Then the lady started to ask me the same questions about my insurance that I had already answered at least twice now. She then told me that they had to reschedule my appointment because they would not be able to get whatever authorization it was they needed in time. By this point I am more than annoyed considering they had more than a week to reach out to me and the answers that I had left on the other woman’s voicemail were obviously never communicated. I told the woman that at that point I just needed to cancel my appointment and that I would have to find somewhere else to go because this was beyond ridiculous. I’ll never know what she had to say about that because SHE HUNG UP ON ME.

I seek physical therapist for my knee pain. This place was not friendly. Front desk was lousy putting in my personal information, and their online system crapped so that my reservation couldn’t been confirmed properly. Deal breaker was that my PT, who was pretty decent the first time I saw him, was absolutely a disaster in my second visit. He was 15 min late and left me with ice on my knee for the last 10 min, so the total 45 min appointment ended up being only 20 min long. Even during that 20 min he was constantly distracted and looking away. I guess my knee injure is considered as a minor injure and therefore demands less attention? Unbelievable place.

I called to enquire about the pediatric physical therapy services offered and to make an appointment for my son. The receptionist was unfriendly and unhelpful. First impressions count and I will not call back to make an appointment.

Crowded, dirty and not friendly front desk.

After a partial knee replacement I needed alot of physical therapy. I started at another office but needed a more experienced therapist. My therapist now is John, he is very knowledgeable and patient. I have had a few setbacks but he has been able to keep me up to speed regardless. He is awesome!!! The office staff is pleasant, very busy but very accommodating. I would definitely recommend.

I went to Premier for a few months for physical therapy on my shoulder which I hurt lifting weights. My physical therapist was Lauralee. Not only is she really good at what she does, she is also one of the nicest people you will ever meet and makes physical therapy a fun experience. It was also a perfect fit for me because I tend to ask a lot of questions. Lauralee patiently answered each question I had, even when I asked the same ones every visit. She was especially helpful whenever I was discouraged about some setbacks that I had. After a few visits I started to feel a lot better and by the end of my visits I was able to throw a ball and lift weights again with no pain. I miss going here!

Yes, I do get injured a lot and I’m kinda clumsy. I’m very active and I play different sports (volleyball, soccer and sometimes tennis) and I also dance. Ok, enough about me… this explained why I end up going to Premier Physical Therapy. I injured my knee last year in 2009 when I was playing volleyball and I met this great PT (Christian) and he helped me a lot from start to finish. He’s very knowledgeable, patient, and he’s very thorough. Towards the end of my PT session with him, I thought I was training with my coach cuz’ he was pushing me so hard to get me up to speed. He’s really awesome and patient with me. I would totally recommend them to all of my volleyball friends.