Renaissance Jewelers

Bought an engagement ring, proposed, she said yes! 12hours later one side stone fell out! Called the store right away spoke to Rosie’ she asked me to come in, after 2 ½hour drive from LI, made it spoke to Bobby and Sammy both assured me that all would be fixed and ready in a very friendly manner, can’t say i can complain on their friendliness. Will update once i get the ring back.

Simply the most horrible service!
I have not encountered a ruder sales assistant.
I was utterly shocked and it took me a minute after exiting to realize that I was even insulted while inside.

RUDE, NOT TRUTHFUL & UNPROFESSIONAL, REFUSE TO GIVE MY ITEMS BACK.
I was at their 2^nd location at 225 Broadway, it is called Renaissance Jewelers II. I left a gold watch that I inherited from my grand mother and a wedding band for repairs on Friday 05/​02/​2014. They told me that ring will be ready by Wednesday next week ⁰⁵⁄₀₇ and estimate on watch repairs will be done by Monday ⁰⁵⁄₀₅. On Monday I came in and nothing is done, everything sits in envelope as it was. Representative swears that it will be done on Wednesday. So I come back on Wednesday, and surprise, nothing is done, they swear that everything will be done by the end of the week. I come on Friday night 6pm, nothing is done and not watch nor ring are in the envelope anymore. They discuss between themselves that someone took my watch home and ring is being done downstairs, but then turn to me and lie that watch are in the watch shop for estimates. Later on jeweler (who is young may be 25 year old guy who seems like a talented but very tired guy) comes back with the ring and it’s not evenly fixed, pave setting of diamonds has a hole in between. I see it with my bare eyes, but representative pretends blind like it’s done. So I demand to look closer, he puts on magnifying glass and still says it is OK and that broken thing can not be fixed and be pretty as it was. I was kinda surprised why did not they mention that before they took my money, in that case I would find someone else to do the job. Now the worst part, regarding the watch: I requested them back, since they are not doing the job. Representative says, that watch are not in the store and they are not going to give them back to me. So I ask why did they tell me that everything is done in their basement and now it turns out that my watches are not in the store. He argues and argues and by the end of the discussion shout at me: «Argue 2 minutes more and you will never see your watch again»… I take out my phone, put it on record and ask what was he saying, and he says «I never said that». Moreover they told me that I am not right in my head, 2 days is not the big deal and I just want to argue. So yeah they have my grandmother’s gold (as in all gold hella expensive) watch to which I am sentimentally attached and refuse to give them back and it is not a big deal. Please save yourself time and stay away.
Update. Within 5 months after «repairs» 2 diamonds fell out of my ring in the place where Renaissance Jewelers cut it. So they took my 400 dollar ring and turned it into a piece of junk…

what a wonderful experience the first time I walked into the store I was hooked I purchase 6 items I’ve couldn’t be happier

STAY AWAY, STAY THE HELL AWAY… I went in to replace a side of a diamond earring and they told me that they had something similar but couldn’t sell one earring. So I showed them my earrings and told them what I paid for it so they told me they would give me that price I paid only if I was buying the earrings from them, ok cool!!! Basically they gave me one price for the earring and wrote down something else and once I got home I happen to look at the stub and I noticed a different price. I called them and suddenly they had no idea what I was talking about, the staff was soooooooooooo unhelpful and acted retarded and the one female that is their so has a nasty attitude. Went back and had to get a store credit because they already sold my ONE diamond earring and totally forgot what we originally agreed on and I wanted something from there that was on sale and they couldn’t give it to me because they wouldn’t make any money off of it, SAY WHAT???
Basically no don’t believe the signs and there lies and make sure you record everything for just in case…

I have been dealing with Renaissance for years and they have been very friendly and fair. I have gotten some really unique jewelry from them. After I eyed some jewelry I would research on the Internet and could not find anything that compared with their jewelry or came close to the price they sold it to me for. They have more jewelry options to pick from then any other jewelry store I went to. I give them a thumbs up.

I walked into the store, alone, just to look at what they have, and this is what the sales guy said to me:
«Do you actually love him, or do you just wanna get married?»
The end.

STAY AWAY! I’ve never written a review ever but my experience at this place was bad enough that I am signing up to write this and warn others. I took a family diamond ring in white gold to this place to be re-​sized. I’ve re-​sized rings before, I’ve never gotten a ring back that had a black discolored line in the back and was filed too thin and I thought the back part would break from its now new super thin nature. I called them at first they indicated perhaps it wasn’t polished enough and just to polish it. When I pressed further they offered for me to bring it back so they could «fix» it rather than offering a refund.
I went to another jeweler just to figure out what was wrong. The other jeweler had to take the back of the ring off and put a new one in. I had to pay double but it was done right. When I went back to this place just to be refunded (not ask them to pay for someone doing it right) they absolutely refused. Bottom line stay away!!! I didn’t think it was possible to damage a ring when re-​sizing it but these guys managed to do it. STAY AWAY!!!

I generally don’t like to write bad reviews but these douche bags suck, keep it moving if u can. They will be friendly as hell when making the purchase but if something goes wrong, they will give you the ultimate run around.
After making a purchase for myself, one of the diamonds in the ring fell out. It took a month for them to ‘fix’, and they didn’t call me to let me know what was going on. Every time I called it was excuse after excuse why it was taking so long. When I finally got it back, the work they did was horrible. They might as well have used a soldering iron and bubble gum to ‘fix’ it. I had to complain and go down there several times before they agreed to give me an even exchange. Just to be safe, I recorded the dickweed saying he would replace it
Like I said, don’t deal with these people, they are snakes

This place is nothing good… I bought a ring there and I’m not coming back.
The staff was unbelievably unhelpful. The first guy I asked to help me looked like I just spoiled his «wall staring» contest with the other colleagues… then some other guy came over, who spoke a lot, and actually came down with the price… I wasn’t sure whether to buy it or not because it was a bit lose but he was like «come on, I give you a discount… if you feel you need it smaller, come back and we’ll adjust the size for free…»
The ring was really lose so I went back with the original receipt and they told me it’s gonna be $ 20… I know it’s just 20 bucks, but it’s 20 bucks and the principle! That really annoys me when people talk a lot of trash. I value honesty and good customer service, and that I didn’t find at this store.