Renaissance New York Hotel 57

We had a nice stay at this hotel. The location was perfect. It was two blocks away from the subway station and within walking distance of central park and time square.
The rooms are a little on the small side. We spent most of our time enjoying the city so this did not bother us.
Just a heads up. There is not a mini fridge in the room. Again, this didn’t bother me but I know that some people need a fridge for various reasons. (Medications, food, etc…)
All in all, I would 100% stay here again. The room was clean, the staff was nice, and the location was perfect.

Be sure to read to the end to fully understand what you might encounter at this property! And know that this is not coming from someone who never travels to NYC and has no awareness of room size and rushed-​paced, I am keenly familiar.
It breaks my heart to write this, having been a loyal Marriott customer (Platinum until this year) for nearly 20 years. I generally love Renaissance Hotels, and some have gone above and beyond, including the Renaissance Arc de Triomphe in Paris (who says the French are rude?!).
I have stayed at this hotel before. I remembered they have a bizarre lobby set up (which is to say, there is no lobby — there are two kiosks where someone will check you in IF they happen to be there); I remembered that the rooms are small; I remembered that there is no gift shop or place to buy anything you might need last minute; I remembered that if you do get a small room, you cannot use the desk and it is in the room for no reason — there is not enough space between the bed (which is on wheels) and said desk — maybe i was supposed to roll the bed away, except there was no room for that either.
Knowing the limitations of the hotel, I also remembered that is in a great location, has a charming bar that makes you feel like you are in a European café and that there is a rooftop bar with a view of the Empire State Building. So, with a million options at my disposal, including other Marriott properties, I decided to stay here again.
I’ll just throw in that the rooftop bar no longer exists.
First of all, do not book a «cozy» room unless you are ok with sleeping in a closet. Fortunately, they moved me after the first night, complete with bruised knees from having banged into the furniture before my escape. Parts of the bureau/​desk area were actually falling apart — picture split open pieces of wood. They luckily moved me the next night for the remaining three nights of my stay. The room was bigger, the bathroom better — although the same weird wood problem with the furniture — literally falling apart. Again, no way to fit between the bed and the desk but at least I had more space, complete with a filthy sofa for storage (the closet is smaller than a linen closet, but that I could live with). For two nights in a row, I had to call the desk about loud neighbors. I called four times in total. During the final call I was told the people were checking out so I thought I would get at least one night of sleep.
After having not slept well for days in a row, I tried an afternoon nap. I was woken up by the hotel desk calling me about the loud neighbors. To make a long story short — the person who called didn’t know that the loud people had already checked out and was asking me what he could do for me — nice, I thought. He asked if I wanted to change rooms and I said that it wouldn’t be necessary if those people had now left. This confused him. I don’t know why. But I got frustrated having not slept and having my attempt at catching up on sleep interrupted by someone who wasn’t exactly sure what was happening. So I finally said I no longer wanted to talk on the phone and I hung up. I thought the call was pointless and I was exhausted. So I hung up and tried to get back to sleep. And then he called back. He called back to tell me that I was rude and then HE HUNG UP ON ME. That is correct — frequent travelers: have you ever had a hotel employee call you just to hang up on you? I was furious. I called the desk back relentless and no one would pick up. So I called the Marriott general number and spoke to someone in complete disbelief as much as I was. Eventually I spoke to someone at the hotel who offered me 10K Marriott rewards points as compensation. My hotel bill was $ 1150 for four days — so having not been able to sleep due to unresolved noise and having been essentially prank phone-​called by a hotel employee made me think they should do more. They should be better. They should be embarrassed. They were none of those things.
It gets better…
The day I was leaving I requested a late check out. They granted me 2pm. The least they could do, but I was grateful since my flight was not out til 7pm. So I went out and about in the morning then came back to change and pack. It was 1:10pm when, with my DO NOT DISTURB sign on the door (shame on the them), but having forgot to deadbolt the door (shame on me) a man tried to enter the room. I ran to the door NOT FULLY DRESSED and I pushed the door closed. This HOTEL EMPLOYEE said I needed to be out of the room by 1pm and would not close the door. I hid my half-​dressed self behind the door trying to push it closed while HE PUSHED IT BACK TOWARDS ME, REFUSING TO LET THE DOOR SHUT. I told him I had a 2pm check out — should it matter?
In spite of reaching out on twitter to both the hotel directly as well as Renaissance, both have stated they feel the 10K points is all they are willing to offer as compensation (which is not something i was looking for — but seriously!)

I’m going to try and write this without sounding like a whiny complainer.
Pros: decent location, nice staff, comfortable bed, nice enough lobby and restaurant.
Cons: rooftop terrace closed (but we still went up and hung out amongst the ruins of what was), the bedroom had a great view of a dirty brick wall, the shower leaked, and the bathroom was designed by someone who does not value counter space (ladies…).
Overall we were very underwhelmed.

Platinum elite with Marriott now for a few years, and this is the 4^th Marriott I have stayed at in NYC. It’s by far the worst of the bunch, though the location is nice. However, even the Courtyard up the street has larger rooms and is more modern. I’m actually surprised this is branded as a Renaissance. The rooms are small, but that is to be expected for most NYC hotels… but they are poorly stocked and horribly dated. The awkward wardrobe/​desk/​tv situation is claustrophobic and unusable. The concierge lounge is basically non-existant…only open for breakfast, and that breakfast is really terrible. Rotten bananas, stale breads, cold coffee, rude staff, very little selection. Then the lounge offers nothing for the rest of the day… no coffee, no water, nada. Phone in our room doesn’t work even to call housekeeping, tv remote doesn’t work, Internet is awful. Even getting in/​out of your room is a process. Three tiny elevators service the whole hotel and in the morning it can take 15 minutes for one to come to your floor. Just a bad experience… we are checking out early and moving to another property. So disappointing.

Can’t believe this is a Renaissance! Staying here now and switching hotels tomorrow because the pain of moving hotels is worth not being here another night. I’ve stayed at several NYC Marriott hotels and this is by far the worst. Writing this from the perspective of a status, business traveler. The lounge has no amenities (not even coffee) during off hours, when it does have service I got two rotten (not ripe) bananas. Couldn’t even get a wine glass for my room. The location is decent, but there are so many options around. If this hotel was in a different city I would give it 2 stars, but given that there are several options that are better (even the courtyard brand) I can’t give it more than the single star. I would stay away from this one.

Staff is great, room is great on NYC standards, bigger then usual, but I think Marriott Elite Status might help with that, as it appears other reviewers got tiny rooms. BE NICE TO STAFF, and let them hook you up.

Recently stayed here for 6 nights 12÷26÷15 — 01÷01÷16 and we had a great time! We had just taken the red eye from San Francisco and arrived at the hotel around 9AM. Thankfully, they had a room ready for us on the 11^th floor.
Like others mentioned, the lobby is very small and you have to take two elevators to reach your room. I actually enjoyed this setup and we would just take the stairs to the second floor daily. The second floor has a little breakfast area, the Opia restaurant and lounge and a little sitting area which was perfect to meet-​up and wait for people in the mornings.
We booked a cozy room and while the rooms were TINY, they were comfortable. We only had one bag, but if you are a heavy packer, I’d definitely suggest booking a bigger room so there is more space for your luggage. The bathrooms were very nice and modern, which great lighting. We weren’t bothered by the AC unit, maybe we just aren’t light sleepers? I slept just fine and it didn’t wake me up. The elevators were a little weird, is it said a room key was needed to go up to rooms, but didn’t list what hours. I was so confused when it wasn’t moving when I went into it one night! So make sure you have your room key at late hours so you can get back onto your floor. WIFI was free if booked directly through Marriott.
We went to Opia one night and sat in the little lounge area by the window. Drinks were around $ 15 and we got an order of the truffle fries, which we enjoyed. We charged the entire bill to the room and I thought it was a little weird that they don’t bring you anything to sign, so you can include tip and whatnot. We ended up leaving a tip with cash. I did notice that they had charged my credit card wrong (included a tip perhaps? As it was a perfect 20% tip amount) and then reversed it to the original bill. Maybe I missed where 20% was automatically added and when the waitress saw the tip on the table she took it off the credit card bill? Either way, the right amount was charged so I didn’t question it. It was a perfect area to be close to our room, get some drinking in and be able to watch football.
The hotel is located in the perfect area! I originally had a different hotel booked and I’m glad my friend found this one. Central Park was about a 10 — 15 minute walk, with the gorgeous Plaza Hotel on the corner. Prime shopping spot, as all the fancy stores and their window displays were a couple blocks away. We frequented the pizza place right around the corner, My Pie (DELICIOUS!!!) quite a few times. There is a ton of restaurants in the area and everything is walkable. We walked to sushi a few times, Suzu Sushi, which we enjoyed. Sprinkles Cupcakes is nearby, ice cream section open till about 11 or so! The subway was only a 5 – 10 minute walk depending which station you wanted to go to. SUPER convenient.
I can’t think of too many negatives for this hotel. One was the water in the rooms. My friend checked into her hotel and the water coming out of the faucet at first was so brown and cloudy. I know this happens, and it got better after about 5 minutes of running, but it was gross. I assumed the water just hadn’t been on for a while. Once it cleared up, it looked perfectly fine. It’s also pretty easily to hear noise in the hallways, especially from the cozy rooms, since the bed is so close to the door. The maids and people talking made it feel like they were inside the room with us at times!
Overall, we had a fantastic stay! I’d give this place a solid 4.5 stars and I would come back here in a heartbeat for the location and great rates.

This hotel is beautiful, but the service isn’t great. The concierge this morning was annoyed when I asked her a question. She said she literally just walked in the hotel and if I could give her a second. That’s fine, but how she said it was very rude. She was also rude to another couple. We also had an issue with our reservation. Even though our confirmation showed that we booked our room through Sunday, they showed only one night. They told us that we would have to move rooms because the room was already booked. Well, after going downstairs and talking to someone else, they realized their mistake and we didn’t have to change. This was very stressful since my husband was not around and I am being told that I was going to pack all our stuff to move rooms. There was no compensation or sincere apology. Last but not least, what hotel doesn’t have complimentary coffee EVERY morning? I could stay at a cheap hotel and even have that!
On a positive note, the housekeeper we had was so sweet and the bellmen were wonderful!

I’d say this is a solid three star property. As long as that’s all you’re expecting you won’t be disappointed.
It’s location is prime, we were able to walk everywhere we wanted to go. They do have valet but, I had to find a place to park run in and ask someone for assistance. It’s location doesn’t allow for you to pull up to the hotel. Parking is $ 65/​day. The lobby/​check in is on the ground floor – very small with a few kiosks, the staff were very nice. There is an elevator and stairs that you then take to another very small lobby area with a few chairs. The executive lounge is located behind the doors to the right in the lobby. It was a Sunday when I checked in and it was bare. I was however, able to get a few bottles of water. The elevators to the rooms are located on this level.
I’m a platinum Marriott guest and my room was far from reflecting that. I was on the 3^rd floor with a view of and noise from the HVAC farm. It was dated, had an overwhelming disinfectant odor, the bed skirt was ripped, the duvet was stained – the room appeared dirty overall but, the bathroom seems as if it was recently renovated. It had nice lighting, marble tile and Aveda products all of which made me feel like I was in a nice hotel, until I went back into the main room. If this is the room they are giving their platinum guests, I’m afraid to see the others.
As a business traveler I wouldn’t recommend this hotel but, if you’re only looking for a room in a good location for the night and you could get it at a decent price? This may be an okay option for you. Personally, I’d try another hotel.

We stayed at the Skyloft Suite for my friend’s birthday back in May. It came with a king bed, 2 sofa chairs, and a killer wrap around balcony view. It was approx. $ 535/​night with the AAA discount, as expected considering its the city. However, I was expecting the room to be a little larger. The balcony made up for the room size. The view of the city was surreal. The bathroom was upscale and modern, and the room was very clean overall.
We did have to wait 30 minutes after check in time to actually go into the room, since housekeeping wasn’t finished cleaning from the previous occupants, but the front desk clerk gave us meal vouchers to use during our wait in the restaurant on the second floor. I would stay at this hotel again, but always opt for the suites with the balcony to get my money’s worth.

Terrible service except bellman! Jr King room is ridiculously small including the pull out sofa which was actually a futon. We were told there is a separate living room when we reserve but it didn’t have it. Very pricey for a room for 4 people!!! Luckily we were able to transfer to Another Redidence.

We booked two rooms, for 4 days! What a disappointment., the rooms are ridiculously small to the point the coffee maker is placed inside the wardrobe. Don’t stay there if you suffer from castrosphobia.
Towels are small and rough!
Carpet is ugly, old and you see dust in the corneta
There’s no room service or vending machines.
The front desk lady is rude!
In the evening you see them loading dirty linen and trash in the street corner.
One lamp in my room wasn’t working
The sink in the gust bedroom looks like a bucket, and was clogged.
Windows were so dirty you could not see the street
There’s not even space for suitcases.
The only good point is it’s location!

My family and I were looking forward to staying at the Renaissance. On the first day, they didn’t even make our beds or refresh our linens! Imagine returning to your room after a LONG hot day and you have to make your own bed and find your own towels! The next day there was only one working elevator. On the night before we checked out, I discovered the guy at the front desk charged me the amount of my entire stay even though my stay was completely paid for through Hotwire! The lady who was working when I discovered the issue couldn’t even offer a valued reason why this occurred. She told me at least four different things and then said she would have a manager handle it first thing in the morning. When I got downstairs in the morning, he didn’t even know about it!
While this location is convenient, I don’t think staying here is worth the headache. The rooftop terrace that is advertised on the site didn’t even have chairs on it during our stay! I tried to explain the issues to Marriott and I’m not even sure they did anything about it. I would expect more from The Marriott brand.

Possibly the worst hotel stay I’ve had in NYC — and I’m in NY at least 10x/​year.
Arrive at 5 PM on Tuesday, the day of check in. Room not ready, I keep waiting at the desk (patiently, I might add, despite having somewhere to be in 30 mins) while flustered hotel staff search for radios, curse under their breath and try to confirm that my room is ready. (It is obviously well after check-​in time.) They finally get me into a room. Not the room number they originally referenced. But hey — top floor, great!
Except.
Walk into the room, and it is literally a Murphy bed (ie, a fold-​out bed that then folds back into the wall.) The room is about the size of my home closet. TV mounted to wall, but sticking out so far into the 14 inches between the wall and edge of the fold-​out bed that I immediately smack my head on it while trying to find the bathroom. So. Not starting well.
I have two rooftop balconies. Awesome, right? Except… the door to one is actually open, because it won’t close properly… and the other leads to a rooftop with tiles that feel so wobbly I’m not sure anyone would feel all that safe going out there. So — balcony fail. Times two.
I head downstairs and ask (politely) about the possibility of another room. None available, I’m told. Ok. $ 529/​night gets me a fold-​out bed. WTF. So much for Marriott Elite status.
I get back from dinner at midnight. I am exhausted. I climb under the (flimsy) covers… only to realize the AC is literally shooting directly at the bed. So I turn it off… and spend the night sweating miserably in an uncomfortable (full, not even a queen) fold-​out bed.
I am cranky come Wednesday’s early light.
Wednesday night, however, takes the cake. I am now even more exhausted than the day before. I am ready for sleep. I jacked up the AC all day — knowing I would have to turn it off at bedtime — in the hopes of not sweating like a marathoner all night.
I am in bed all of 10 minutes when… party breaks out next door. Music, loud voices, ringing phones… on and on. I call down to the front desk. They send someone up. It stops for a few mins, then starts again.
So we did THAT little dance twice.
Third time, I’m staring at the ceiling fuming, when all of a sudden my eyes are watering. Profusely. Because whatever the lovely folks next door were using to cover up the pot smoke was apparently being sprayed directly at the door we shared (oh, did I not mention that? Yeah. An adjoining room.) Like someone pushed that button down and emptied the can of Dollar Store apple blossom directly into my room.
I call the front desk. Again. They’ll send someone up, they said. Again.
This time… no one comes up. And I’m pissed enough that I’m watching.
Around 3 AM, the partygoers start FaceTiming someone who obviously isn’t going to answer. Loudly. Repeatedly. For an hour. This time, the front desk doesn’t even pick up. Oh, and that other little balcony? I have a table. Others don’t. At some point, the partygoers decided to climb onto mine — and left their cans and cigarette butts and God knows what else scattered over the table and patio. This, of course, was the door that wouldn’t close properly. I hear and smell all of this. THIS time I go downstairs. No one at the desk, although obviously someone who works there is standing just behind the wall. Figures.
My alarm went off at 5:45. I was already up (but that’s obvious now, right?)
I’m not a complainer. I like to have fun too — when I’m not on a business trip and trying desperately to get some much-​needed sleep. I appreciate good customer service, and frankly, expect it — particularly when I spend $ 1200+ on two nights of absolute crap sleep and have valid concerns.
Never never NEVER again.

Stayed here for two nights this past weekend, and overall we enjoyed our stay. This a boutique hotel that has a trendy, modern feel. We didn’t get to walk around the hotel to see if there were any amenities, because we were so busy running around town. We did see a lot of people hanging out in the lobby and restaurant. We did like that there were so many different metro lines nearby. The hotel is also near all the high end shops on 5^th Ave if you like that kind of thing.
My BF and I stayed in a cozy room, and it was most definitely cozy with a full sized bed. It actually made me feel like I was back in my dorm room, that’s how cozy it felt-​I liked it! I was already expecting the room to be small from reading Unilocal reviews prior to check in, but the room was actually a little larger than I expected. The comforter, sheets and pillows were also super comfy. The restroom was a nice sized, I actually think they have us the handicap access room, because the shower had no doors, which meant wet restroom floor whenever we showered. I loved that they provide aveda products, the rosemary mint shampoo and conditioner were heavenly.
What I did not like was that there was some weird loud sounds that we would hear all day/​all night in room 707. I have no idea what it was but it was really annoying. At first, we thought it was someone taking a shower but nobody could be showering all day and all night. I still don’t know what that sound was, but it did disrupt our sleep.
I wouldn’t mind staying here again depending on the rate.

The Renaissance 57 is part of the Marriott chain, great location between 57^th and Lex. Lots of restaurants, shops and transportation nearby.
A very strange lobby set up. It’s tiny and after checking in you get in an elevator and then have to get on a different set of elevators to go up to rooms.
The room itself is also quite small. As we were only spending one night here and sightseeing most of the day, it wasn’t a real issue but if I had to stay more, I think I’d quickly get claustrophobic.
The staff are very friendly and helpful. Didnt eat here or use any other facilities so for a one night stay it was ok.

I wasn’t really thrilled with this hotel, even though where it was located was close to the subway and Central Park and not far away from anything else. The staff was very accomodating and that’s the reason that I have given it 3 stars and not just 2 stars. The rooms were very small, compared to others that I’ve stayed in and the bed was not that comfortable, real bummer.
Would I stay here again, probably not, unless I had no other choice as to where to stay within NYC. There are many other choices in the city and next time I’d try for something a bit nicer that this one. Even though it’s a Renaissance, it doesn’t always mean it’s the best one in town.

Having embarked upon a weekly adventure known as working/​living in NYC, I have been doing a tour of NYC Hiltons and Marriotts. This is my top pick & that’s compared to Waldorf, JW Marriott, and several (~10) other hotels.
Its very unassuming entrance on 57^th is well maintained. On my most recent visit, I was heading in as one of the hotel’s associates was cleaning the sign. Heading inside, a bellman offered to hold my bags prior to checkin since it was 9:30 AM. They offered pre-​checkin and even called up to the lounge to let me have breakfast that morning. I headed up and was greeted by my last name and enjoyed 3 espressos from their machine along with less than fun healthful food (they had better choices, I just travel too much to go for those every day).
Upon my return, they had my room ready and were just wrapping up a wine tasting where the guy offered two large pours of some great wines for me to take up to my room. I get to the room and it’s on the 15^th floor and find that I have been upgrade to a room with a balcony. Sadly, this was one of our busier weeks, so I took advantage of being outdoors at that height by working until 2 or 3 am. But if you have to do work, why not do it from somewhere with a great view of the NYC skyline?
As nothing can be perfect, there were a few cons. Some of the décor is a little cheap including the faucet in the tub. It was very loose and when attempting to tighten it, the metal used just didn’t seem sturdy. The iHome, while a great option, is the one fro pre-​iPhone 5. Although it had a USB port, it seemed that the only devices that would work were iPod Shuffles as my i5s didn’t work using the usb. Lastly, the tv /​remote is very slow to respond. Turning up the volume requires continually hitting the vol up button. Since this is a corporately managed property, these are actually slightly concerning as they make it seem like Marriott may be continuing to be P&L driven over customer experience. However, the leadership of this hotel has compensated for that, by hiring (and hopefully appreciating) a very hospitable and talented team.
Also, when you check-​in at night, be sure to say Hi to Lucy at the front desk. Her, along with the entire staff, really know how to take care of their guests.
Highly recommended.

Stayed here for work trip. Really cute set up in the room– good use of space.
Also had a cute rooftop!
Great location.
Clean, and such comfortable sheets!
Downfall: no room service!

We stayed at the Renaissance during our trip to New York this past week. We had an amazing time. We stayed in the 10^th floor with an amazing view of 57^th ST and Lexington ST. Our sweet was sleek and modern with an large king size bed and a large HDTV hanging beautifully on the wall. The room was equipment with large closets and gorgeous granite bathroom. However, it was all about the view. Something about that view made me want to just stare outside the room and marvel at the city. It’s true what they say «bright lights, big city «
The hotel staff was very helpful in providing detailed explanation on how the subway system works and what were the major landmark spots that I needed to see. In addition, they provided excellent dining suggestions. The hotel front desk also provided free drink passes for my girlfriend and myself to enjoy at the restaurant next-​door. The room was very well taken care of and our bed and room was always made with flaw or issues. The hotel was located perfectly in the middle of every spot we wanted to go, especially the (6) train that we used often. I recommend the hotel to any guest spending a few days or weeks in the city.

Ein super schickes Hotel.
Sehr freundliches Personal. Man fühlt sich sehr gut aufgehoben, einfach perfekt.
Wenn man Fragen hat, bekommt man geholfen.
Die Roof Top Bar ist der Knaller!!!
Kann ich empfehlen.