Restore Revive Wellness

Trying to schedule a massage shouldn’t be this «stressful!»
I bought a GROUPON for a 60-​minute Swedish massage in October 2012 … and FIVE months later, I’m no closer to scoring an appointment despite leaving several voice messages on the cell phones of both massage therapists and filling out the online form on the company website many times with my email address as an alternative contact (in addition to my cell phone number).
With my GROUPON expiring in less than a week, I’m going to request that GROUPON refund my money.
Reading the reviews below, I see that I’m not the only one frustrated with the poor customer service.
If I could, I would rate this business ZERO stars (simply because of my inability to book an appointment in almost a half of a year and/​or get anyone on the phone). But apparently by Unilocal standards, a one-​star is the bare minimum rating for posting.

I also booked a massage through Groupon and while I had trouble gettng an appointment for both my boyfriend and I we finally got booked about a month out. My massage was worht the wait. Arguably the best massage I have had in New York. The massage is a full hour and they really know how to work out the tension and strecth the muscles. I would definitely recommend and go again.

I bought a package via groupon for a massage/​something or other for myself and for my daughter. As soon as I met Doug I knew he was an amazing human being and after my first massage with him I was sure I’d hit the lottery! The other part of the groupon was pretty much a scam where this doctor wanted you to buy products, but as luck would have it, the day we went was Doug’s last day there. I would (and have!) followed Doug and Steve to their different locations and have been fortunate to be able to watch them grow their business. They are professional, kind, knowledgeable, trustworthy, clean, and decent. They know what they’re doing and do it well. Getting one’s business off the ground isn’t easy, especially in NYC, so for those folks who were ridiculously disgruntled I’d say to lighten up and make an appointment. It will be well worth it. If folks will wait 6 months to get a lousy table at a stupid trendy restaurant in the city and not say a peep, then waiting for a few weeks for the massage of your life is no big deal. I have referred some people I know to them who also said they were magic! I can’t imagine getting a massage or reiki or whatever he wants me to do at that particular moment or session from anyone other than Doug (except Steve, of course). They are absolutely wonderful and I cannot sing their praises enough. Hurry up… make the appointment!!! And by the way, their address has changed, so check their website
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Forget this place… SO UNPROFESSIONAL. Got it through Groupon… Took 6 weeks to get an appt. Showed up guess what no one was there. I’m done. I don’t care how good a massage he may or may not give. It’s not worth it. Also I never wait 6 weeks for anyone. Waste of my time and money.

Impossible to get an appointment. I have been trying since May. Doug Macon does not call you back. This is NOT a spa. It’s a single massage therapist who can’t run his business. AVOID!!!

I had my massage with Doug Macon who is the friendliest, most patient massage therapist I’ve ever had! He has amazing skills and really goes the extra mile to make it a rewarding experience! I was 15 minutes late to the appointment and he still gave me my full hour! That alone speaks volumes about his professionalism! Thanks, Doug!!! :)

My massage at Restore Revive Wellness was amaaaazing.
Both my husband and I got the Groupon and let me tell you that we both had a fantastic relaxing and rejuvenating massage.
We were greeted by Steve when we arrived who is so sweet and polite and just like a professional message therapist, we filled out a client intake form.
We were both treated to a FULL hour of massage.
The actual massage experience was fantastic. Steve did a full deep tissue massage followed with some hot stones for my feet and I believe he did a bit of reiki at the end. I felt so amazing afterward and my husband and I will definitely visit Restore Revive again as soon as we can get an appointment and will also definitely recommend Steve to all our friends.

I also got this massage through Groupon. Guys, don’t get your panties in a bunch. You just have to know that this is the way that Groupons work in NYC. It takes a while to schedule an appointment. They’re all the same. Mine didn’t take 6 months, but it did take about a month and a half. But again, you just have to expect it.
My impression is that the owner, Steven, runs the whole operation himself. While he seemed to have his notes all screwed up and we played a bit of phone tag, once I got him on the phone he was very pleasant and accommodating. Not many places will offer a 5 pm Saturday night appointment, but he did.
Cut to the actual massage. The building (575 Lexington) is a beautiful new building. Very professional. The room was clean, and extremely professional looking. He greets you as soon as you get off the elevator. Probably rented space. He was very kind of can’t stress professional enough. A lot of these massage places are super sketch to say the least.
And the massage itself, AMAZEBALLS. It was one of the best I’ve ever gotten. Great pressure, look his time. It was a full hour (which never happens). The music was GREAT. Not new age-​y/​Indian music. It was beautiful piano slightly jazzy music.
I would definitely go back again and highly recommend it.

Why does Groupon continue to sell massages through this vendor is beyond me! I bought a 60 minute massage and as of today (Nov. 1^st) the first available appointment is APRIL 2013 — really? That is absurd. Not to mention that the sales total is over 1,000 — so good luck with that! Do yourself a favor, rub your back against the wall and save your $$.