Roosevelt Hospital Doctors Offices

I saw Dr. Rachel Cohen today for the first time, and I was blown away by her. One of the best doctor visits ever! She was engaged, asked me tons of questions, LISTENED TO ME (that’s huge) and was jovial and calming and awesome. I waited 5 minutes to see her. Her nurse (?) [the lady that took my bloodwork] was also amazing.
Can’t recommend this place enough.

Dr. Rachel Cohen is the most disgusting excuse for a DR. The office cannot operate and she has no business being a DR and overseeing patients. DO yourself a favor and do NOT see Dr Cohen if you actually want help and want to be treated like a person.

Doctors office is fine. I go to the internist and dermatologist. Both very good at what they do. The loss of stars is the desk staff as is typical for whatever reason in doctor’s offices. Some are very polite and some are not. They don’t over schedule like most places which is a plus so the wait times are extremely reasonable for lunch hour emergencies (mention that it is your lunch hour). Getting in in an emergency is a bit difficult, there isn’t a lot of squeeze room when you keep things on a schedule, you may have to wait a day or two (sometimes three). I’m never late because it is in walking distance to me but I did hear someone turned away for being 17 minutes late. If you are going to be late, you should call or allow extra travel time.

after coming here for 7 years, I was turned away for being 13 minutes late to my appointment. I kept coming to this practice even after moving out of the neighborhood and it no longer being convenient. Last week, I took the 45 minute journey from my new apartment uptown I had a 4:40 appointment scheduled to see my PCP, Iocolano and I arrived at 4:53 and was told I would not be seen.
How many times did they make me wait 30,45, even 60 minutes or more!!! and they’re turning me away for being 13 minutes late… it shouldn’t be a one way street.
I WILL NOT RETURN TO THIS PRACTICE!

this place is great, the wait time was next to nothing (went here a few times and got to see the NP within 10 min each time) plus the front desk staff is really pleasant. They also provide patients with an online portal that contains all of their medical history, which is super convenient

I have using this office for my Internist (Bagner) and Dermatologist (Mizuguchi) for 7 years now. Very happy. Location is great for me.
As some mentioned, the wait times can be hit or miss. There are times with no wait and other times with longer waits. I can say that in 7 years I’ve waited over 30 minutes maybe only twice — not bad for a doctor’s office in NYC.
Receptionists can be a bit moody or even down right rude but dare I say that that is pretty much the case at all these places? Nurses can be a bit sour, but if you engage with them they will definitely warm up fast.
I love that they write my prescriptions electronically and I just need to go pick them up.
If you want to avoid a wait go early in the morning.

As a whole the visit, in particular the staff and expertise of Dr. Bagner, was incredible.

Be prepared to wait. A long time.
I waited 45 minutes to get 1 shot. It was a follow-​up for a previous appointment and there was almost no paperwork to fill out. No explanation was given to me for the delay and then the doctor tried to tell me it took this long because I was late to my appointment. I was 5 minutes early.
Needless to say, I was not pleased with my experience.

I really like Dr. Bagner. He’s is very responsive and helpful, and I appreciate his willingness to communicate with me by phone and outside of office hours when the need occasionally arises. He has saved me a few trips to urgent care!
I will say though, that the staff at the office is very rude. I wish I didn’t have to navigate nasty tone and pressure to show up in person every time I try to get through to Dr. Bagner for a prescription refill, etc. Cut the attitude, please. I would give this practice five stars if I wasn’t so annoyed every time I interact with anyone other than my doctor.

The thing with hospitals is that every experience is going to be different based on your needs and ailments.
I have been going to this hospital for about 1.5 years now. I go to Nurse Carolyn Iocolano for general health issues, she’s friendly and incredible at her job. I have never needed to go to any other doctor there in terms of general health.
I also saw Dr. Adam Cohen for a shoulder issue that’s haunted me for half my life. He was very professional, and diagnosed my ailment. I had surgery with him a month ago and I have no complaints in terms of his work. Sure, I have pain but that’s normal. I am actually in much less pain than most people at this stage and much more mobile than most people are at this stage of recovery. He called me the next day after the procedure to follow up, and I have done well under his care.
I don’t understand the negative reviews. Sure, you have to wait, but that’s normal. This place gets a lot of traffic, but the practitioners (at least the ones I see) are good. The front desk is courteous. I read something about mild belligerence before, I haven’t experienced this but think about what they do for a living and consider if you would be as patient.

Pros:
* I’ve been coming here for 2 years and I’m pretty happy with my experience at Roosevelt Hospital Doctors Offices. I highly recommend Dr. Carolyn Iocolano for annual physicals and general medical visits and Dr. Kanos for OBGYN because they both are very knowledgeable, amiable and attentive with your needs, and most importantly…(especially in NYC where you’re rushed like cattle), take their time with you.
* Easy to make appointments over the phone or on

* The offices are spacious, clean and ideally located for anyone living/​working in Midtown West.
* Large waiting area with water and magazines
Cons:
* My only qualm here is that the wait is hit or miss– you can wait 5 or 45 minutes. Hard to predict.

I go to see Carolyn Iocolano here — she is the nurse practitioner. She’s better than any doctor I’ve been to in my entire life. She takes her time, lets you ask as many questions as you want, and is just incredibly pleasant to be around. She is very knowledgeable on a lot of subjects and gave me good advice, too. I definitely recommend this practice and would refer friends to her.

I love this place.
I have had 2 jobs in NYC, now on my 3^rd in New Jersey; however, will always consider this facility the pace where my primarily care physician resides.
My #1 is Carolyn, she is amazing and I go to her for everything. She referred me to an amazing dermatologist there who is the friendliest man I have every met. It is actually just a pleasure to see both of them.
Also, I have rolling veins and to be honest I don’t drink enough liquids. Getting my blood is a challenge and many people have failed. A young lady by the name of Krystal M. is the BEST when it comes to drawing blood. I hate needles and she does it effortlessly, and there is zero pain.

I’ve been going to this office for about 7 years now. I’m not sure why there are so many negative reviews. Don’t rate the office low based on the receptionist and the waiting time to see a doctor, seriously people. Rate the office based on the quality and expertise of the doctor.
On that note, Dr. Jaffe is no longer practicing at this office. I saw her a few times, not recently. I usually see Nurse Iocolano who I’ve been seeing now for the last 6 or so years.
Nurse Iocolano is a nurse practioner so she’s almost like a doctor and for 99% cases if I have something wrong or am feeling sick… I can go see her. I also go to her for my annual gyn exam. She is very professional and also very down to earth. I feel comfortable and like I can talk to her about issues I’m experiencing. I never feel rushed or like this is just another business transaction. She is easy to reach. She always calls within a few days for any test results and I can usually make an appointment with her the same week I call in. I think there is only one weekday she is out of the office.

The people who run this office are completely and utterly incompetent. I will never, ever make an appointment here again. Unfortunately, I cannot even comment on the quality of the medical care since I never made it that far.
I called on a Tuesday morning to make an appointment for a possible broken toe, told the receptionist as much, and she scheduled me for Thursday afternoon with the N.P. in the office. On Wednesday they called to confirm my appointment. On Thursday, I took the afternoon off of work, and as I emerged from the subway about 30 MINUTES BEFORE my appointment, I see I have a voicemail. When I listened to it, it was the doctor’s office telling me that if I’m coming in for my toe, I’m going to need to see an orthopedist instead. I still went to the office since I was basically downstairs, and the receptionist that I spoke to was so unconcerned, she could have been a blow up doll and I wouldn’t have realized.
This place couldn’t care less about their patients. If the administrative staff is so abysmal, I can’t imagine that the doctors are too much better.

The office is ridiculously disorganized and can never hold on to the actual time of the appointments. If you are going to this office, assume that you will be able to see the doctor an hour after your actual appointment and you will have to answer the same questions you answered on a phone to the doctor assitant.
By the time you can actually see a doctor, you are completely drained. The doctors have so many patients booked on a given day that they are nearly brain dead by the time it is 11 am.
Even though Dr. Shah was trying her best to appear interested and nice, she really didnt have more than 5 minutes to examine me and determine the root cause of the infection i am suffering from. After ordering blood tests, she said she would call me in for another appointment to go over the results. 3 days later i received a call around the blood test results from doctor’s assistant and all i was told was «it looks normal». When i asked for details, I wasnt provided the details and never got that «test result review» I was promised by the Doctor. in the end, I ended up having to go to a brand new doctor’s office to get the tests redone so that I can have an actual doctor walk through them with me.
I would strongly recommend against Roosevelt hospital. Health is important and unfortunately because the place is run like a factory, the doctors act more as salespeople rather than doctors. The office staff act as if they are in some regular shop or a store rather than an actual health clinic/doctor’s office.

Dr Cohen of the ortho practice is a nice man but on both of my visits, has spent a total of 10 minutes with me, while I spent about an hour+ in his reception room or alone in the exam room. The 4 assistants manning the welcome counter don’t seem able to handle the flow of patients and calls. He has ostensibly made a living out of greeting and deflecting. After a prelim run down of my history, I was referred to an MRI. After a quick scan of those images, he referred me to a physical therapist. I have spent far too much co-​pay and time under the watch of this practice.

When the going gets tough, I go to Michael Bagner. He’s thorough, clear, and very accessible. He might also be from the future: he gave me his e-​mail for follow-​up!
His waiting room contains exactly what you’d expect: elevator music, office-​park furniture, and a slightly belligerent front desk.