Sanmac Cleaning Services

I set up an appointment with them a month in advance and even got an email reply to confirm the time and date. The day before the cleaning, I emailed to confirm. No reply. The appointment time comes, but they do not. I call them. No answer — just a machine. I call again — 2 hours later! No answer. I emailed them again. No reply. WTF??? Are they in business or not??? I cannot believe they have the nerve to call themselves a legit cleaning company. Do NOT use them! You have been warned!

You call the cleaning service voicemail and no one calls back. The cleaner cleans for an hour and a half not the three hours I bought and leaves — if I try to give her anything else «we don’t do that» — what do you do, you are a cleaning service, right? It was twice that no one showed up and then they blamed me saying it wasn’t on the books — once I was actually able to pull up the confirmation email. The $ 38 voucher you buy really gets you $ 20 of service. They are testy and difficult. Don’t bother with this cleaning service. She is always late when she does show up, too.

Worse company ever. The cleaning people don’t show up and nobody ever answers. I have called and left emails. This place is a joke and Lifebooker should really consider not working with them anymore. Nightmare.

I bought their services thru Gaggle of Chicks. I made a mistake of buying ²⁄₂ hour services. First time, the lady barely got thru cleaning my kitchen and the 2 bathroom before the time ran out. My usual cleaning lady gets way more things done by then. I had to clean the floors of the kitchen and bathrooms after she left. Second time, I booked the time for 9 a.m. and they left me voicemails at 6:30 and 7:00 a. m the day off to first tell me to call them back in 30 minutes to confirm then to tell me that no one will be coming out to clean since I didn’t confirm in time. I called them and left 2 messages (no one ever picks up the phone, EVER) and couple emails and nothing. I am still waiting to hear back from them and it’s been hour and a half pass my scheduled cleaning time. If I could give them negative star, I would.

Same experience except I bought my voucher through KGB Deals. Three voicemails before I got a call to schedule, day of the cleaner arrives 3 hours late, just as I’m leaving my apartment for the day. She takes my number, says she call to reschedule, two weeks later I haven’t heard a thing and I contacted KGB deals for a refund (which they graciously did without hassle).
I could have cleaned my apartment 5 times over by myself in the time I spent trying to get Sanmac to do it.

My experience echoes the other reviewers’, unfortunately. I bought a session through Lifebooker. It was scheduled for 1:00 on a Saturday. That morning, I get an email saying that the housekeeper has called in sick and they might be able to get someone to come at around 4:00 or 5:00. All day long it’s phone tag – I can’t get anyone to call or email me back. Finally I get a confirmation that the new housekeeper will come at 5:00. Mind you I was planning on having a party at my house the next day, so it was critical that I have it done that day.
Long story short is that nobody ever showed up, and nobody ever called to cancel or anything. To make matters worse, I finally get an email response to my angry email, the following day: they took zero responsibility for what happened. They said they don’t like to schedule appointments for weekends (then…why *do* you?), and then they said the second housekeeper scheduled to come at 5, actually *did* call and left me a voicemail. I can say for 100% certain that I received no phone call, no email, no nothing. I had the phone next to me all day and night.
What a dishonest, disorganized, and and useless company. Luckily Lifebooker was understanding. Hopefully Lifebooker, who’s always great, will never, ever work with Sanmac again.

I too got a deal for these guys, lesson learned read reviews before purchasing ANY deals online.
Super late, not very efficient & I think the chick may have swiffer mopped my floors cause it was almost empty when she left.
If I wanted a teenager cleaning my apt I would have had my niece do it.

Pretty bad cleaning service. I had a similar experience as Clarita.
I bought two vouchers from Lifebooker, figuring it lets me try out a cleaning service before committing a lot of money for a regular cleaning service.
Called the office a few times to schedule an appointment and it goes to voicemail. I leave a message (or a few) and no response over the next few days. Since I’ve already paid for the Lifebooker deal, there’s no way I’m going to let some service get away with my money without fulfilling their end of the deal.
Called lifebooker directly, and they told me that they’d get in touch with the service for me to schedule the appointment… and FINALLY, someone calls me back.
My first appointment was scheduled at 9AM. The lady was late, by 45 mins and she didn’t even clean everything in my apartment. When I came home, only my kitchen was cleaned with all my dishes out all over the countertop. Bathroom looked like she just wiped the mirror down, living space and bedroom looked the same.
I tried to call back for a second appointment to redeem my second voucher, figuring I can ask the lady to clean my bathroom first and then work her way to the kitchen this time around…
Only, after a few calls to Sanmac that reached voicemail and a few calls to Lifebooker to help faciliate an appointment/​response… I called my credit card company up and asked them to cancel the charges so I don’t have to deal with Sanmac ever again.

I had pretty much the same experience as the reviewers Ari and Khandyce combined.
We had a 9am appointment, and also received an email confirmation the eve before. We waited until 9:30am when I called left a voicemail with the «office». After 9:45am someone from the office called and said the cleaning person had «emailed» that she was sick, and did I want to wait for a different cleaner in the afternoon. Pretty irresponsible for a cleaning service. I canceled over the phone and said I was going to get a refund from Lifebooker. Lifebooker did respond promptly to my same day call and email. First their customer service tried to persuade me to reschedule an appointment with Sanmac, but after I went into detailed explanation of the situation, they gave me a refund.
Unprofessional and unreliable on the part of the cleaners, do not use them!