Serenity Spa of New York

Solid UES nail salon with nice massages at the end of a mani! I’ve come here several times for a mani and once for a mani/​pedi and they always do a fantastic and efficiently quick job!

I have to knock a star off my review. I went in for a quick manicure when the shop first opened. It took them forever to assign a manicurist to me. I had to ask the receptionist several times if perhaps now wasn’t a good time. She insisted someone was coming.
The manicure itself was fine but 3 hours later, one of my nails chipped. I went back to get it fixed which they did but they acted like it was my fault. Now a day later, all the nails look crumby. Definitely not a high quality job.
Don’t think I will be coming back.

PLENTY OF OTHER NEIGHBORHOOD CHOICES!
I’ve been going here off and on for a dozen years – if you find an awesome manicurist to return to each time– you’ll be happy: (Where did you go, Sam?).
BUT if that person leaves, (and they will– it’s so poorly managed) you’ll be unhappy because the person they stick you with will be angry you were someone else’s regular customer and they’ll be short staffed and haggard. They have alot of trouble keeping good employees so you’re left with the rude and miserable ones.
I wish other area salons would offer the $ 30 NexGen dip manicure!
Also, SO WEIRD — they refuse to turn on the bubbles in the foot soaking tubs! WHY?
BUT they’ll charge $ 35 for a less than basic pedicure. RIP OFF!

They tried to avoid taking my previous polish off completely and seemed annoyed when I insisted they did. The tech had a difficult time with the powder manicure — the polish system seemed old and at one point she mixed up coats with the gel polish system. They also have limited powder colors.

Got a groupon here for NexGen and a pedicure. The pedicure was just okay but my NexGen mani lasted and looked great for THREE WEEKS! They were very friendly when I was there, as well. My only complaint is I can’t really return because they said it would be $ 95 next time without a Groupon which is a lot…

I had been a customer for almost a year and was pleased with the services
2 weeks ago I had to have eye surgery and had to let my lashes go natural.
FIRST my natural lashes were a fraction of their original size. Whatever they did, weakened my lashes horribly
THEN I asked (as a long standing customer) if they would give me a break on my reapplication.
I said I would like to pay for a 3 week touch up. Which is NOT cheap.75 dollars
On the phone Alice said, don’t worry we will work it out
When I got there she said I had to pay $ 120.00. They were giving me 20 off
WHAT???
No one charges that anyway and is that anyway to treat a long standing customer who had eye surgery???
The worst, was I had an event that night so I had no choice but get the app as my lashes looked awful
I had the WORST app EVER
They looked skimpy when I walked out the door and they are falling out faster than they ever did
Was this a spite application
People who don’t treat long standing customers well should NOT have new ones

The lashes are done in a tiny, tiny room next to the actual salon. Second class citizen much?
I decided to try this place for eyelashes today and I have to say I was really disappointed. I have gotten my lashes done several times and different locations and am always excited to see the lashes when they are done.
There was no wow factor to these lashes. I laid in a bed for 90 minutes and there was no difference when I looked in mirror. The lady, who I was told was the owner, seemed very inexperienced at doing lashes. She struggled a few times to put the lashes on and my eyes how stuck together.
I was also told by one lady the tax is $ 3.25 then I was told the tax is $ 4. Shady.
Very disappointing! Will not return.

Absolutely horrendous service. I went here with my sister to get gel manicures. They started us both but then stopped my sister’s in the middle and made my sister wait 40 minutes. We told them that we would have gone somewhere else if we had known they were not properly staffed. Then they finished mine and made me sit next to the door with a freezing cold draft so I couldn’t even talk to her while they finished her manicure. They are overpriced and incredibly rude. I can’t believe they are able to treat people this way. The manicure was fine but not worth the awful treatment.

Went back to give this place a second chance. Walked in at 8pm on a week day and was rudely told that they would not be able to give me a mani because there was not enough staff. There were two customers in the salon and one was being helped by two employees.
Don’t bother with this place — many other excellent options in the neighborhood.

CHARLATANS AND CROOKS. These people do not know how to run a good business. I went to purchase a massage service recently. I first picked up a flyer with the prices the week before. I decided to go back after seeing that they had a good deal on massages. I went back a few days later and confirmed the price of the massage before getting one. After the massage, the price was inflated by $ 25.
I re-​confirmed the price that I was initially told AND the price listed on the flyer. I was told by the woman behind the counter (with glasses — I don’t know her name) that the price in the flyer AND what the other employee told me was a mistake and that I owed the full price. I insisted that since I was told the initial price was lower, I should not have to pay full price. The woman I was dealing with was extremely rude and even had the nerve to say that they would have to pay out of their own pockets to cover the extra money.
In a very condescending way, she lowered the price by 5 dollars and took an additional 10% off when I said that wasn’t good enough. She made it sound as if she was doing me a favor and kept saying «it’s not my fault». I continued to argue with her briefly insisting that this was bad business practice. In the end, I ended up paying $ 9 more and I told her in that case I would not leave the tip. She was upset and said it was not his fault (meaning the masseur) and I agreed; I feel that she should give him the tip and that I should not pay for their mistakes.
This was terrible, frustrating, and the most unpleasant experience I’ve had with an established business. There are plenty of other similar businesses that do a much better job and are much more professional and HONEST. Please, do not take your business here.

Stopped in on my way home from work. I was in a hurry and didn’t want to walk the several blocks to my usual nail salon. Mistake. While the woman giving me my pedicure was nice, she was super frazzled trying to juggle all the customers coming in. Everything about the pedi was sub par – she didn’t even fully remove all the polish from my last pedi until I asked her to please do so before painting them again. This place charges a bit more than my regular spot so I had high hopes. Won’t be back.

If it’s available– purchase the 2 Vinylux Manicure deal on Groupon for $ 15! It’s a great value– especially in Manhattan. Where else are you going to beat that?! I had Eva who was great, and will request her next time I come in. She took her time and added an extra coat because the polish was a bit streaky. Bonus points on the mini-​massage at the dryer. I’ve noticed a lot of places have cut back on doing this. It’s always a plus in my book.
It’s a decent sized, full-​service salon. Prices seem a bit expensive if you don’t purchase a deal, but it’s also in an upscale neighborhood. Salon is always pretty full, but they do their best to get in you in and out of the door.

I love this place! I’ve been coming here since I moved to NY 9 months ago and won’t go anywhere else in my neighborhood. No matter who does my nails, it’s always a fantastic job.
Pedicures are great, and I’ve had gel and regular manicures I’d recommend as well. Love their Zoya brand of polish too, that’s less punishing on your nails and holds up longer.
Chair massages are fantastic. Add one to your service if you go! Always worth the extra treat to yourself. :)

They are excellent!!! Just moved to the upper east side & needed a new lash girl! Rosa is great!!! Does such a great job my lashes look amazing– so many compliments! And everyone in the salon is very nice & pleasant!!! A definite recommendation!

I live in the UES & tried several salons for both eyelashes and nails. This place is definitely the top place in the area. The manager is very personable and provides custom beauty consultations to adjust to your needs and preferences. I also got the permanent eye brow and life is so much easier now after getting it done. I’m very pleased with how it looks and get many compliments. I get eyelash extensions every month or so and the lash quality is very high. Although the nail service is slightly more expensive it is worth the investment.

I have been to Serenity Spa few times now and I have never been disappointed. I always get the Vinylux manicure but I would definitely get gel or any other service from these ladies. I even may come back for a massage because the end of the manicure should run is a great treat. The facility is very clean and prices are fair. All the other clients look just as happy as I do every time I visit. I will surely continue coming back. The location is also convenient. I have nothing but good things to say! Professional and polite staff and they do a great job!

I enjoyed getting mani pedi at serenity spa.
Ana was very nice and experienced.
I’d definitely come back!!!

Awesome place! Great services! I went there a couple times and it’s always great experience. Recommend to each friend.

Uh dont go. Horrible service. Small place. Waited for more than an hour for a manicure? Short staffed. Dont waste your time please

This place is just awesome. I was looking for a salon and found this place. (Street parking available) I got a gel mani and pedi also my eyebrows done. Everyone was so nice. While my nails were getting dry the girl stood behind me and gave me a massage (I was in heaven). I live pretty far from this place but I’ll take a drive down there anytime for the customer service. Also my mani and pedi came out great!
Did I mention the massage chairs while you get your pedi done?!? Heaven!!!