ServiceRunner

I’ve always felt tentative about doing work on a rental apartment, both because of cost and because I didn’t know where to start. When I needed a quick and cheap paint job for a new apartment I used Service Runner and am glad I did. After submitting my job online I got a call from Scott at Service Runner who asked me about my needs and helped me improve my listing. Then later when I’d gotten about 6 offers Scott helped me pick the provider that he felt would be best for me (and it was the cheapest one!). He checked in again to see how the work was going and then again at the end to make sure I was happy with the job.
Scott and the team at Service Runner have made home improvement accessible. You guys are awesome!

I’ve had a great experience with ServiceRunner over the past few months. It’s an excellent service for connecting customers in need of construction and handyman work with contractors. I’ve gotten a lot of good business through ServiceRunner and have established a number of promising new customer relationships. ServiceRunner is very attentive to their customer service and very good about reaching out to both job posters and service professionals to make sure things runs smoothly for everyone.

Not sure what to say here. A few weeks after the service was rendered/​voice mail left for the company/​my first review was written, I did receive a phone call from this company. I explained the situation to the representative, after which he said something to the likes of: «Well, that’s unfortunate, but the problem is between you and the service provider, so if you wan’t to be refunded for the two hours, you would want to take it up with him». To which I said «If the service provider was willing to do that he would have done that while he was here.» The representative agreed, and that was that. Maybe a week after that I get another call, this time from the owner. He seems nice, apologizes for the situation, says that he’ll send me a check for those two hours right away and asks me to amend my review here. Aha. Ok, I agree.
In the end, I’m no longer completely convinced that this is a scam, and accept the likelihood that this is a legit business with a good idea and terrible execution. This would be a good service if all these issues (which make it look like a scam) were addressed. My advice to the company is to 1) make sure that all charges are clear to both parties, and 2) be reachable for and invite your customers (including service providers) to contact you with any questions/​clarifications before/​during rendering of service and return customer phone calls promptly afterwards. Really like any new business should do. Also, just in my opinion, 20% is pretty damn steep for a middleman. I’m pretty sure the mafia takes less. My advice to the customer is to make sure that you confirm the price of service when you speak to the service provider, before service is rendered to make sure you’re both on the same page.

I received an a job from a possible new client from service runner. I created a profile as a service provider in March and never received any jobs until now.
The policy for service runner is they take 20% of the service providers fee. But they also demand minimum 3 hours of service from the customer.
So I put in my fee with the added 3hours and it came out to $ 255 * 20%= $ 51. Which means their fee is $ 51, which is 20% of $ 255. So why when I accepted the job I am prompted to another screen which tells me they are charging me a fee of $ 151, which according to their calculations is 20% of $ 255.
Run for hills! Buyer and service provider beware! They are a rip off.
And the two reviews that actually give them the thumbs up probably work for the company. They don’t deserve a star at all, but I couldn’t write the review without choosing one.
Needless to say I deleted my profile from the website.

I used this site to get my bedroom painted and it was a breeze! I posted my job and within the day I got multiple offers. I ended up choosing a painter with a really good (read: cheap) price and he came when we scheduled & on time. My room ended up being done well.
The site was easy to use. Will definitely use again!

Helpful and easy to use! Needed a handyman to help with installing my closets. Found them on Google and the next day I had the help I was looking for at about the price I wanted to pay.
Would I recommend them? Yes.
Will I use them again? Sure.
Negative: Thankfully none.