Shyp

Using Shyp was a disappointing experience. I think the developers of the app know full-​well that the language of app is deceptive and is designed to force the customer into choosing more expensive options. And it is a straight up bad business practice not to give the customer the opportunity change the shipping method once the actual waybill is made. Here is a list of bad experiences with Shyp from start to finish:
1. They picked up the wrong package from my storefront even though it looked nothing like the photo I uploaded or the details I had given.
2. When I tried to contact customer support, there was no accessible number to call. All I could do was write an email to intercept my package. I got an instant reply saying they would get back to me in less than 12 hours.
3. When I somehow got a hold of customer support by phone, I was met with an accusatory line of questioning until I told the representative to ask me something useful that would help me intercept my packages (like my name).
4. Once they finally managed to pick up the correct packages, I was charged $ 32 to ship a 2 pound shoebox from NYC to CA. After being quoted a price of $ 15 for my shipment.
5. When I demanded an explanation for the charges, they tell me that they don’t really use USPS because it’s not as reliable as fedex, and USPS didn’t deliver in the time frame that I requested. So naturally, they chose the most expensive option for me and don’t give an option to change the shipping option. They just charge you.
6. Customer support is trained to be as pleasantly condescending as possible. They are well trained in the art of explaining why it’s not their fault and to f off.
Bottom line: Shyp is not to be trusted. The app is built to mislead and swindle you. Just pack it yourself!
Also: 18 557 224 949 is their customer support line. It’s impossible to find anywhere on the app and when you call, you will get an auto reply. Just keep calling. A salute to Shyp with my middle finger!

I really should have listened to these reviews but I figured I’d give them a go.
WHAT A MISTAKE!
I give this company 2 years at most in business because their concept and practice is absolutely terrible. Why go with them when 1. There is no number to call, just email and 2. Be given wrong information because they don’t wanna cover what their supposed to because they’re obviously unaware of what to do or pay.
Michelle tried telling me the recipient had to pay certain duties and taxes because clearly they’re not aware of international shipping and costs. Since when does a recipient need to pay to ship anything regardless of where it’s shipped?!? Do you know how many times I’ve shipped internationally and been given this information upfront (customs cost and duties, taxes) providing me with an actual quote.
I give them 1 – 2 years, they’re terrible.

So easy. All in the App. I paid for next day service and it got there the next morning at 9:30am.

The concept of this company is phenomenal and incredibly useful. However, their execution leaves much to be desired. Their support is friendly when they choose to answer the phone but their follow through on commitments has been a failure every time. I’ve used the service twice and both times have similar issues which they blame on the shipper and/​or the items not being scanned at every possible juncture. They claim that as long as it’s delivered by the delivery date there is nothing to worry about. However, I want to know where my package is along the way. Once they create the shipping label they are unable to tell you anything about the package until the shipper updates tracking on their website. I’m on the third business day and mine is still saying label created. I should’ve learned my lesson the first time. My first shipment was lost for over 2 weeks. Finally they agreed in writing to reimburse me for the items. I went out and purchased the items and then the next business day the package arrived and they then said they wouldn’t reimburse me any longer. It’s a mess.

I was admittedly a bit nervous to try Shyp for the first time, but I’m so happy I did. Everything about my experience was great.
Delilah showed up quickly, was very courteous and told me all about how it works, didn’t bat an eyelash at my 5^th floor walkup and heavy items. I shipped a full-​size electric piano, so was a little nervous about how it would be handled, but it arrived at its destination in 4 days and, according to the recipient, was perfectly packed with lots of bubble wrap, etc. I also shipped a set of books from the same pick-​up to a different location, and they went where they were supposed to, also very quickly and packed well. I didn’t even have to pay the $ 5 charge since it was my first time, but it would have been worth every penny!

I made a shipment of a $ 600 item to Mexico, which I had sold on eBay. Shyp offered a reasonably priced service and a very expensive service. Only the latter had guarantees. I chose the former, but it’s been five weeks and still no delivery; latest tracking shows Mexico City.
I will have to refund the buyer and eat the costs. It is true that they specify that there are no guarantees for the reasonably priced international option, so it’s not their ‘fault’. However, I want to contribute my experience, so people know that there are real risks of using at least one of the international options.