Sleepy’s

What service?
Went to this location and there was NO other customer in the store but me.
No one greeted me. I had to go out and find someone to help me. Then she disappeared. I was prepared to purchase. But sadly no one wanted to help. So I walked.
If I could give a minus zero star rating it would be here. Don’t waste your time coming here. They don’t want your business.

I work very close to this Sleepys and was going in to purchase using the credit I had received. Chris was not only impersonal he was down right derogatory. I work in sales and could not have been more turned off by how Chris spoke to me. I then asked him to walk me through the breakdown of price along with my credit and asked him to call customer service about my warranty credit as I was instructed to do when I was in store. He not only spoke rudely about the «idiots» in customer service but called and tried to report the lovely women who had helped me saying they have no authority in my store. He was beyond rude and when I asked him to tell me the price breakdown he processed an order on my account using my credit then tried to force me to pay for it. I took the paperwork left the store and called customer service immediately. They were nice but couldnt do much but apologize for him. I then went price and style comparing at Macy’s. Then thought I would give a different Sleepy’s a try since I did have the credit thought it would be best to try and use it. Ken at the 34^th st Sleepy’s was a dream to deal with and was wonderful. I will write him a positive review on his location. Do not bother going to what is sadly known as the Flagship store and they are an embarrassment to Sleepy’s. Learn sales 101 customer service techniques.

I changed my mind and decided to return a pillow that I purchased just after 2 hrs. The store manager Chris said ‘okay, done’got the item back but didn’t even ask for my credit card for the refund. A week later, I’ve noticed that I was charged but I didn’t get any refund. I called the customer service and learned that my order had never been cancelled! So they did the cancellation over the phone. I hope the money will appear on my credit card this week. And I hope the store manager will learn to do his job!

I’d been into four or five Sleepy’s shopping for a Tempur Pedic Mattress. The sales people in all of these stores, (except one gentleman in NJ), knew less than nothing about the vast amount of details that go into these very high end products. I was fortunate enough to work with store manager Chris at Sleepy’s Fifth Avenue location. Chris knew everything about the Tempur Pedic products and steered me not only onto the right mattress for me, but an electric frame, so the bed could be used in many positions.
Chris was calm, knowledgeable and did the best he could working price on a non discountable product. I highly recommend seeking hi out to purchase your next mattress.

Sleepys’ response is too little too late. I had already been in contact with the corporate department at Sleepy’s and the company policy is that its acceptable to take a deposit on a mattress, and then sell said mattress to another customer despite the invoice and deposit taken because a deposit doesn’t guarantee a mattress. My suggestion to you is that policy should be eliminated — why take a deposit, tell a customer they can expect a mattress, only to find out that its been sold to another customer. Corporate offered to sell us another mattress for the same price as the Sleepy’s store on 5^th avenue — more than double the advertised price for the mattress we put a deposit. This «policy» is convoluted and deceptive to a customer. We already purchased a matress from your competitor, and were treated with respect by them.

Salesman was lazy.
Have us wrong dimensions so nothing fit under bed. Delivery window 10 – 2. Showed up at three. Kept giving inaccurate delivery status. Way overpriced to boot.

Sales Agent Seda was really helpful. She helped me to choose exactly what was I was looking for and moreover, gave me a great deal!

This is a review for Ann Gotts from Sleepy’s :
I recently rented an apartment and needed a bed and a mattress. I compared pricing with Sears, Macy’s and Ikea and I was told to stay away from Sleepy’s because apparently they are more expensive.
Being in sales, Iv’e learned that pretty much everything is negotiable, so when I passed by Sleepy’s on 5^th Avenue I thought I’d give them a try.
I met with Ann who was very friendly and I told her the models I was looking for and mentioned the prices I was quoted at other stores.
She convinced her managers to get me a better price on the mattress and also got me a very good price for a bed platform which was cheaper than anywhere else I checked online.
I also had to get the bed next day and Ann arranged for the delivery to be at my address at the exact time that I needed it.
The installers arrived the following day exactly at the time that they were booked and installed the bed for me.
Overall, the price I paid for a Seally Mattress with a bed platform turned out to be cheaper than the other companies I checked and I also had the delivery people install it for me !

Thank you Symone! The best sales person I’ve ever met in my life. Honest and helpfull. She asked our budget, she went for it and we got a great mattress. Very different experience from the Sleepy’s in the upper west that unfortunatelly was very disapointing.
Symone: congratulations for your service. Keep doing the good job and you will receive for grant!

Christ is the WORSE sales person I have ever dealt with in my life. I will not do any more business with Sleepy’s in the future.

I really regretted not having read the reviews before going to Sleepy’s on Fifth ave and 38^th st.
I was at Macy’s store and we got a deal on a king size tempurpedic mattress with 2 king size tempur pillows for free, but it was going take a week long for the delivery so I called Sleepy’s, the one on 5^th avenue. The person who picked up the phone was Chris and apparently he’s the store manager there. He said he’d match the promo Macy’s was giving us, which I already told him we were offered 2 king size tempur pillows for a tempur king size mattress. He did not tell us to bring in the written promo or anything.
So we went to the store and ordered a Tempur king size mattress, and 2 other brands king size memory foam tops, and a king size mattress linen, then we picked out the Tempur pillows together. Chris told me he didn’t have the exact same KING size pillows as macy’s but he’d give us another best TEMPUR pillows in KING size that he had so I hand picked the TEMPUR pillows that I wanted from the store WITH HIM. He was very welcoming and I even told my family who went with me that I trusted this guy.
We had a problem delivering the mattress as my building required many things and there were problems with the apt I was renting, the delivery department was very nice about it and I really appreciated their help as I had to reschedule the delivery many times.
We finally got the Tempur mattress, it was a QUEEN SIZE, NOT A KING while the other things we got were all in KING SIZE. I didn’t mind much at first as mistakes like this can happen. So I called the store, another sales helped me check and turned out Chris put in Queen size (seriously don’t get what in English he didn’t understand for a KING SIZE NOT QUEEN), so I gave my debit card so they could charge the difference for a King and got exchanged for a King instead the next day.
Then I found out the pillows Chris sent us was NOT TEMPUR as we agreed on, and it was some random brands and in QUEEN SIZE. I called the store a LOT OF TIMES and tried to speak to Chris so he could send us the right pillows. Another sales people picked up and said Chris would call me back. A WEEK AND A HALF LATER, NO CALLS from him, I even called the store many times. Seriously, is this how a STORE MANAGER treats customers? I’d be ashamed for having an employer like this.
Talked to another sales person instead, she was really nice and helpful, said she’d send us 2 new King size pillows from Tempur and Chris would call me back. He never did no matter how many times I called, and those pillows never came.
Finally I called again today and he picked up the phone as he didn’t know who was calling. I’m sure as this has happened before in the previous reviews and I’m not the only customer he did this to, he probably was trying to avoid me. I explained him the situation NOT A SINGLE SORRY WORD from Chris. He was very arrogant and said he said he was going to give me pillows like Tempur not Tempur pillows. Just this sentence alone is all the way a lie, WE (Me and my family, and Chris) picked the TEMPUR king size pillows together in the store, I literally said «I WANT THIS TEMPUR PILLOW» and we agreed. How could he not follow through what we both already AGREED on and lie dirtily like this instead? He just said I had to bring in the offer from Macy’s to show him so he could match. (When we contacted him, he NEVER said he’d need a written offer from Macy’s so he could match, he just said he would give me 2 king size Tempur pillows like Macy’s, I believe just so he could get the sales and my money as fast as possible). I explained what another sales told me, he said she wasn’t the manager and that he was THE MANAGER, he also would not send us the pillows we agreed on but he said I had to carry the pillows back to Sleepy’s and go to Macy’s to pick up the promo we were offered, and come back to him to get new pillows. THEN HE HUNG UP. I wasn’t even yelling on the phone, I talked to him calmly. If there is a voice recorder, can totally go back and check all the calls I’ve been making to him as well.
I’m so disgusted by the way Chris acted and his behavior that I seriously don’t want to associate myself or even go into the store to get new pillows. I’ll just take this as a life lesson not to trust a sales person by words. Hope you all can get something from my lesson. To me it wasn’t the pillows, it was the DISHONESTY AND THE LIE of the store manager. HE KNOWS EXACTLY WHAT HE DID. This is beyond anything I’ve ever experienced. I feel this store manager is no less than a jungle thief, would lie any way he could to get my money. Chris was very dishonest and I can’t believe Sleepy’s would have a person like this working as a store manager or even working in the store. Reading the previous reviews, I believe what happened to me was no accident or misunderstanding, but it was indeed a scam. I plan to send this review to higher management as this store manager is a liar by all means.

Not a lot of selection
Sales person knows a lot about mattresses fine, but we felt a bit pushed
Most important, when he was telling us to try every mattress, I saw a bug running on the edge, Im not sure if that was a cockroach or a bedbug, still is grose.
My husband and I left the place itching just to think about it.

We’ve been to several mattress stores with my husband and looked at many different types of mattresses before coming to Sleepy’s on 5^th Avenue/​38^th street. This location has one of the biggest showrooms in NYC and a great selection.
We met with Chris, who was extremely knowledgeable about the different brands and types of mattresses available and took his time helping us find the perfect one. After careful consideration we chose the Stern’s and Foster GS model, which is exclusive to Sleepy’s.There was no pressure, no overselling (like in other stores). We are very happy with our purchase and would recommend Chris and Sleepy’s to anybody looking to buy a new mattress.

Thank you Bill!
We had shopped around a little bit and realized what a helpful and thorough salesman Bill at the Sleepy’s 5^th Avenue/​38^th was, and for that reason headed there for the big purchase. We bought the Sleepy’s Memory Foam and have been happy with it.
Bill helped us decide, asked us a lot of pertinent questions and even extended a small courtesy to us.
Quick two day delivery too.

About every possible thing you could imagine went wrong while purchasing my bed from sleepys on 5^th. I got my bed delivered a day late, the day it came they brought the wrong matress size so I had to wait another day, my bed frame broke within a month (replaced with warranty), box frame broke within 2 months (replaced with warranty), every time they delivered they delivered outside the 4 hour time frame the gave me, and the customer service in general was terrible. Like i said, everything went wrong.